Fanatics
reviews and complaints

I called to ask about your return policy. The jersey we bought doesn't fit, but we wanted to exchange, not return. Giea patiently explained your return procedure, then we chatted at length about your size chart and what I thought my kid needed. She was knowledgeable and helpful, but most of all patient. She thoroughly explained what I needed to do, what would happen on your end, and how long it would take. She even offered to put in a request for more exact dimensions on your size options (xxl vs xxb vs xxt), and the torso length for each. In short, she was amazing and I truly appreciated her effort today. I work in customer service, so I know how hard it can be. By the time a customer gets to the point they're calling an e-commerce, they are already frustrated, annoyed and done. The customers who are pissed off always take the time to complain to management. The customers who receive exemplary treatment rarely tKe the time to say so, unless they also work in customer service! So, I'm short, Giea treated me the way I strive to grate my customers. You have a great employee there, and I wanted her to know it. Thanks for taking the time to read. Best - lu

Not many sites become a staple in my online shopping experience but this one is a grand exception. Fanatics is mainly my one stop shop for all my sports apparel needs.

I mainly love fanatics for their hats. I am a huge hat collector and have almost 100 new era 3930 hats. I would say 90% of these hats came from here. Fanatics is the go to source for the 3930 line. Lids has a few but they are more geared to sell 5950 hats. I have only had an issue with one hat and return was a breeze and didnt cost me a dime. They even sent out another hat as soon as the return hat was entered into the postal tracking system.

Customer service is extremely friendly and is fluent in English! They also have a reward system where you earn cash the more you shop. If you have a Jc penny credit card you can also order from fanatics through jcp website and charge to your card that way. They also take PayPal which is another plus.

And shipping? I've always gotten free shipping from these guys! I think there is a 50 minimum but they usually have specials going on where you get it free. Shipping times? Lightning fast! I usually get my packages writhing two days but I am also a few states away. All items are packed well too.

Every time I am asked to where I get my gear... I send them here!

I needed 10 Steeler sweatshirts in various sizes for a memorial over Thanksgiving weekend and was having trouble finding them in stores. Found this site and the perfect ones. I ordered after 8PM on November 14th knowing I needed to have them before we left Pittsburgh for Myrtle Beach on November 25th. After reading some reviews I started to panic, especially after not receiving a confirmation e-mail.
By Sunday I was in full panic mode and decided to do a customer service chat and cancel my order. Well... during the chat we realized that I had put an extra "I" in my email address and that was the reason I hadn't received a confirmation. I actually found out the order had already been processed and was being shipped! I received my order on November 17th and this was without asking for any special shipping requests or charges. I will definitely use this company again! The customer service rep (Khadijah A) was super nice even when it had been determined that the issue was my fault. I took note of the name in case I had an issue with the service even though the exact opposite was true.
I had fully been expecting to write a bad review about this but I feel they definitely deserve a great one. No, I am not an employee or anyone paid to do this. It was an actual real-life order.

Yesterday afternoon (07/23/18), I ordered a custom LA Dodgers jersey size Youth XL off Fanatics. I used a $70 VISA gift card, the total was around $56 as it was $52 with a coupon and about 4$ for shipping. I entered my address correctly but I caught a mistake with a glimpse of my eye as SOON as I pressed complete order. It said the city was Queens County BUT I what I really wanted to put was Queens Village. After doing some research, even with Queens County entered, it should still ship to my address so I didnt want to cancel my order just yet. I also didnt get a order confirmation email like most site I order off do. And now seeing reviews and comments I am very convinced that this site isnt very trustworthy. BUT, I have seen a few decent reviews that still give me
Hope that I will recieve my product on time and correct. It would be great if customer service would reply right now and if I get help and my product I will change this to a 5 stars.

EDIT (07/25/18): I have recieved an email confirmation with my track number. This is going well.

EDIT (08/02/18): I completely forgot about this review. I'd like to say my item came perfectly and correctly on Saturday (07/28/18). Thank you Fanatics I was having some doubts and if you promise to keep this great service up I'll be sure to keep buying.

My order was on behalf of the Charm City Reds (the Manchester United supporters' group of Baltimore) - we were ordering a kit as a present for the newest recipient of the Craig Willinger Fund, a Baltimore-based non-profit that sends kids and young adults with cancer to see their favorite soccer teams. The recipient is a lifelong fan of Manchester United and was recently told by Wayne Rooney himself that she is going to see her favorite team play in a few weeks at Old Trafford in Manchester.

We promptly ordered the kit after being requested to do so by The CW Fund. The wrong product unfortunately came. I called and spoke with an associate (forget her name at this point) who did next to nothing to help.

I called back and had the pleasure of speaking to Wendy. She immediately recognized the sense of urgency with the issue and began to help our situation. She did so very efficiently and went above and beyond my expectations.

I wanted to make sure that everyone that should know and above knows how fantastically Wendy handled this situation. She did so with empathy, consideration, and urgency. She truly embodies what customer service should be. I can only hope she gets the recognition she deserves. If it helps, she will certainly be recognized and it will be made known that she had a part in making our recipient's soccer dream a reality. And for that - Wendy, I cannot thank you enough.

Please make sure her boss' boss and above find out about this.

My workplace is doing Team Spirit Casual Fridays until after the Super Bowl. Prior to last Sunday's Minneapolis Miracle, I wasn't a football fan. I do, however, love me some casual Fridays.

Living in Minnesota means that Vikings wear is r?e?q?u?i?r?e?d? encouraged. Problem is, due to my former not-a-fan status, I didn't own any Vikings gear (or any NFL gear for that matter.) Sunday's Minneapolis Miracle ensured that any store within a 50-mile radius is sold out of Vikings gear. So I did what any rational b?a?n?d?w?a?g?o?n?-?j?u?m?p?e?r? new fan would do, and turned to the interweb for all of my Team Spirit Casual Friday needs.

I came across the fanatics website and it looked promising. Team gear in extended sizes? Check. Reasonable prices? Check. Free and fast delivery? Check! So I found a shirt that I liked and ordered it. As soon as I pressed the order button, I experienced instant buyers remorse. It was too good of a deal, and I had never heard of fanatics before, and I worried that it was too good to be true. So I again consulted the interweb and found this site and my stomach dropped after reading the reviews. I tried to cancel my order but it was already in process, so I decided to hope for the best knowing that I could always file a dispute with paypal if my item never came.

Much to my great surprise, my shirt was delivered yesterday, as promised! I received the item and size that I ordered, and I couldn't be happier! Unfortunately, it wasn't delivered in time for me to wear for this week's Team Spirit Casual Friday, but I can rest assured knowing that I have it for any football fan duties in the future.

Initially making my first purchase from MLB.com was disappointing. Not only did I make sure to enter the correct mailing information, but also checked back to make sure however not only did I not recieved my order due to "an undeliverable address", but speaking to two other representatives I was offered no level of understanding, accommodation, or rectification odd the issue. I recieved a half hearted attempt at an apology, 10% off and a refund (when my item is finally recieved back at the warehouse). Not to mention I ordered my item on the 6th, and was given a delivery date of the 17th. Almost two weeks? Really? I know I didn't pay for expedited shipping, but that's ridiculous. So after waiting over a week and still not recieving a status update I finally decided to call and luckily was serviced by Cynthia (a real testament to TRUE customer service!) Not only was she able to identify with what had happen (not that all reps have to personally, but it helped), but she was more than accommodating in not only reordering the original product, but also making sure personally that the shipping label was correct (as the customer has no control over what the computer auto corrects to, defaults to, or interpretsatfter you submit your information). She also applied a discount to my order and expedited the shipping at no extra cost! All of this while being friendly, courteous, understanding, & NOT acting like she was inconvenienced or "hands were tied" as to resolving the issue. Whoever her supervisor is should literally stand up in front of everyone at the next meeting or go to the person who makes the most money in that entire building and read this out loud! CYNTHIA IS THE SOLE REASON I WILL CONTINUE TO DO BUSINESS WITHIN MLB.COM AND WILL ALL FOR HER PERSONALLY NEXT TIME I (CALL TO PLACE MY ORDER)! THANK YOU CYNTHIA! She explored options that NO ONE ELSE even attempted to pursue and was genuine and sincere while doing it! She is a model employee!

I gotta say, I had a pretty rough experience with Fanatics not too long ago. Like, if I had to rate them a week ago, I would have given them negative 5 stars. They really need to get their act together over there. So, I ordered a jersey from them on Saturday, April 20th, and I got the package either on Monday or Tuesday of the following week. But guess what? It was the wrong jersey! So, I called up customer service (which is actually through their sister company, shop.nhl.com), and the rep I talked to seemed like they didn't really care about my problem. I told them I needed the correct jersey ASAP, like, expedited shipping and everything, because I had a flight on Thursday, May 2nd. But the rep never even bothered to tell the manufacturer or vendor to send it to me with expedited shipping. So, the replacement jersey was sent to me via regular ground shipping, and it was supposed to be delivered on the day of my flight out of town. I had to go to the FedEx station and have them hold it for me so I could pick it up before my flight. And guess what? When I opened the package at FedEx, it was the wrong jersey AGAIN, and it was even the wrong size this time! I called up Fanatics customer service again, and they didn't even give me the option to get another replacement. They said they could only "request" that the vendor do something about it. Like, seriously? That's not acceptable at all. So, I decided to take matters into my own hands. I called up the Fanatics corporate office and left a message, and I even went on the Better Business Bureau website and submitted an email to Fanatics through there, asking for the corporate office to call me back. And then, on Monday, May 6th, I got a call from a "Supervisor - Fan Relations" named Chasity Sanchez. She was really nice and she promised me that she would get me the correct jersey. She said she had a team that had direct contact with the vendors, and they would make sure the right jersey was sent to me. I told her I couldn't handle the thought of opening another wrong package, so I asked her to have the new, correct jersey sent overnight to her desk first so she could inspect it herself. And if it was correct, she could overnight it to me. And you know what? She said that was no problem at all. By Tuesday, she had a response from the vendor saying they were sending her the correct jersey overnight. And by Wednesday, she had it in her hands, and it was the right one! She inspected it and sent it to me, and by Thursday morning, it was at my house. Finally, the correct jersey! I know for a fact that if it weren't for Chasity Sanchez, I would have never gotten the right jersey. So, thank you so much to her. And honestly, I hope this whole ordeal is a learning experience for Fanatics corporate. They really need to fix some things on their end so that these kinds of issues don't happen in the first place. And they need to give Chasity Sanchez a major raise for having to deal with all of this!

at Fanatics is terrible, and it seems like they don't care about their customers at all. I've been ordering from them for years, and I've always had problems with late deliveries, wrong products being sent, and crazy shipping fees. But I've always put up with it because I love NFL and NCAA gear, and the local stores don't carry as much stock.

However, my most recent purchase was a complete disaster. I live in Canada, and I spent around $120 on a shirt that ended up costing me over $210 with the exchange rate and shipping fees. And when I received the shirt, it was way too big for the person I bought it for. I contacted Fanatics Customer Service, and I spent over an hour dealing with four different representatives who were all unhelpful and rude. They refused to provide me with a fair solution, and they wanted me to pay for shipping and tariffs again, even though it was their mistake.

I'm so disappointed with Fanatics, and I will never buy from them again. Their customer service is terrible, and they don't care about their customers at all. I would recommend buying local or supporting a small business instead. Don't waste your money on Fanatics, because you'll just end up frustrated and disappointed. The reviews on the internet don't lie, and I wish I had listened to them before I spent thousands of dollars on this company. STAY AWAY!

I recently had an experience with Fanatics, and let me tell you, it was not a smooth ride. I received a Yankee shirt from their eBay store as a birthday gift from my brother, but it was a size too small. Unfortunately, there was no receipt in the package, except for a 20% off coupon that was expiring soon. I decided to call Fanatics to see if I could exchange the shirt for a larger size.

The representative was able to find my order, but she spoke of a refund instead of an exchange. I had to explain that it was a gift and I wanted to exchange it for a larger size. She then directed me to a website where I had to print out a form to enclose with the return. However, the only option for a gift recipient was to receive a credit certificate, which was not what I wanted.

I ended up mailing the shirt back with the form and paid for the postage myself. It turns out that if my brother had made the request, a pre-paid postage sticker would have been included. I'm not sure if this is a weird policy or if the representative provided incorrect information.

Days later, my daughter received an email from Fanatics with the wrong order number, saying they were going to issue a refund. Then she received another email saying they couldn't process the refund because it was over 365 days and they issued a credit certificate number instead. I'm not sure how they got my daughter's email address, but at least I have a credit now.

When I went online to order something else, I saw a shirt I liked for $27.99 with "FREE SHIP" indicated. However, when I tried to order it, I got a message saying that free shipping was only available for items $28 or more, even when I entered a promo code for free shipping. I ended up ordering a more expensive shirt to get the free shipping.

Fanatics asked me to contact them privately, but they didn't provide a link or email address, which made me feel like they weren't really interested in helping me. Overall, my experience with Fanatics was not great, and I hope they can improve their policies and customer service in the future.

I ordered a personalized youth jersey from Fanatics on December 10th and paid extra for express shipping to ensure delivery by December 22nd. However, after 6 days, the status of my order had not changed, and I was unable to get any information from the online chat. Despite multiple attempts, I was only told that all the "fan advocates" were busy and to try again later.

On December 22nd, the promised delivery date, I tried to contact customer service but found that the sender address was a no-reply one. After finding the correct address, I sent a message requesting delivery by December 24th or a refund of the express delivery fee and a cancellation of the order with a full refund if delivery could not be made by December 28th.

I received no response until December 31st, when I was thanked for my loyalty and informed that the order should be delivered by January 7th. On January 2nd, I received a notification from DHL requiring an invoice, payment details, and full powers for customs clearance. I had to generate a special document due to a discrepancy of 0,01 EUR in the total cost.

I may also have to pay an additional 16 EUR customs clearance fee due to NHL Europe's location outside the EU. The DHL download page for the required forms was identified as phishing, causing further difficulties.

According to the DHL tracking, my order was shipped on December 31st, 3 days after the deadline for order cancellation had passed and 8-9 days after my initial complaint.

In total, I paid about 118 EUR for a personalized youth hockey jersey that was delivered 2 weeks after Christmas despite the initial promise, with no communication or feedback from customer service. The regional sales office's location outside the EU caused additional administration and fees.

I hope that the NHL will improve their partnership with Fanatics to avoid losing potential customers due to poor service.

I had a really bad experience with Fanatics. I ordered two items from their website and made a mistake with my address. FedEx contacted me to say that they couldn't release the package to me because of restrictions from Fanatics. I tried to contact Fanatics to fix the issue, but their automated system hung up on me three times. When I finally got through to customer service, they told me that they couldn't do anything because the package was too far out. I explained that I was told to contact them to get the package released, but they said they had never heard of that before.

I tried to pick up the package in person, but my ID wasn't updated with my new address. FedEx told me to call Fanatics to get the package released, but when I called, I was disconnected multiple times. Finally, I got through to a representative who was willing to help me, but I lost him in the process. When I called back, I spoke to a super ghetto representative who was talking over me and told me there was nothing they could do. I asked to speak to a manager, but she said it was above her and that FedEx was supposed to tell me to call the carrier. I was so upset and still can't believe that no one at Fanatics could help me.

Their customer service is careless and sarcastic, and I'm really disappointed with my experience. I work in customer service myself and always go above and beyond to help my customers. It's frustrating to see such a lack of care from a company like Fanatics. I'm still waiting for my refund after the package is sent back, and I hope it doesn't take too long.

So, I had a pretty rough experience with Fanatics. I ordered a F1 jacket on April 1st, 2022, and it was delayed by over a month without any notice. I tried emailing them about my order status, but my emails went unanswered. Eventually, I reached out to their chat system and was told that my order was delayed, but they didn't give me any indication of how long it would take to arrive.

Despite the delay, I decided to wait for my jacket because I was really excited about it. However, when it finally arrived over 2 months later, I realized that it was much larger than I expected. I measured the jacket and found that the dimensions exceeded their XXL size. I usually wear a medium, but I went with a large based on their size chart. I contacted their chat again and explained the situation, but they only offered me a return at the base value of the product and told me that I would have to pay an additional $114 to order the correct size. I declined this offer because I didn't want to risk the size chart being incorrect again.

I then emailed them with pictures and a detailed description of my experience, hoping to get a replacement jacket in the correct size. However, they responded with a generic email offering me a 10% discount for my inconvenience. I declined this offer and reiterated that I just wanted a replacement jacket in the correct size. They then asked for more pictures, which I provided within 24 hours, but I haven't heard back from them since.

It's now July 13th, and I still haven't received a response from Fanatics. I'm stuck with a jacket that is three sizes too big, and I'm extremely frustrated with their lack of customer service. I placed my order on April 1st, and my first email complaint was on June 27th. Despite my order stating that it would arrive by April 29th, I didn't receive it until over 2 months later. I have screenshots, images, and emails to back up my experience, but it seems like Fanatics is ignoring me.

Overall, I wouldn't recommend Fanatics based on my experience. Their customer service was lacking, and their size chart was way off. I'm disappointed that I didn't receive the correct size jacket, and I'm frustrated that they haven't responded to my emails. If you're thinking about ordering from Fanatics, I would suggest looking elsewhere.

Yo, Fanatics website is a hot mess! Me and my homies, who are Latino and Native American, are so pissed off with the way we were treated when we tried to buy some gear for our favorite teams, the Raiders and Dodgers. We had a gift certificate that we wanted to use, but the website wouldn't accept it. So, we called up and the first girl we spoke to was so rude and unhelpful. She tried to sell us another gift certificate instead of using the one we already had! We asked to speak to a manager, but we were put on hold for ages. We got fed up and hung up, then called back. This time, we spoke to Kayla, who was a total star and really helpful. But, the descriptions of the products on the website are all the same and the product codes don't show up on iPhones, which caused confusion for us and the staff. Kayla did her best, but our order still came up wrong. We had to call back again and speak to the manager. But, the manager was a total jerk and wouldn't just exchange the wrong hat for the one we wanted. They wanted us to go through the whole ordering process again! We only had 15 minutes for our work break and this was taking forever. After a bunch of calls and emails that went unanswered, we cancelled the whole order. It's ridiculous that we had to go through all that just to use a gift certificate! The website is a nightmare and the descriptions are all the same. We're never using Fanatics again and we're telling all our friends to avoid it too. The customer service is terrible and the manager should be fired. We want our money back for the gift certificate and we want it now!

I recently had a terrible experience with Fanatics.com. I placed an order for some shirts and hats on 3/12/2018, totaling USD 113. I paid with my VISA debit card, which was immediately charged. However, shortly after making the payment, I received a notification that my order had been refunded. I did not receive any confirmation of this refund, nor did I see the funds reflected in my account statement. When I checked the order status on the website, it still showed as pending.

I reached out to customer service multiple times, but each representative gave me a different response. Some told me that my order had been flagged and did not pass initial screening, while others claimed that the order did not exist and they had not received payment. One representative even put me on hold for 50 minutes without any response. The LiveChat staff were not helpful at all, and some even disconnected me in the middle of our conversation.

After speaking with eleven Order Verification staff and eight LiveChat staff, I was finally told that I needed to reorder and have my card charged again. The representative also confirmed that a refund had been initiated on the 4th and that the amount would be reversed to my account in 24 hours. However, I still have not received the refund, and it has been well over the 5-7 business days that they claimed it would take.

As someone who lives in a country with an average income of only 300 dollars a month, USD 113 is a significant amount of money for me. I purchased these items for my nephews in California, but the terrible customer service and lack of communication from Fanatics.com has left me feeling frustrated and disappointed. I have even considered taking legal action against them for credit card fraud, as they were unable to provide me with an Acquirer Reference Number (ARN) for the refund transaction.

Overall, I would not recommend purchasing from Fanatics.com. Their customer service is the worst I have ever experienced, and they do not seem to value their customers at all. I just want my refund, and I will not be making any future purchases from this company.

I gotta say, I had a pretty bad experience with Fanatics. I ordered some stuff from them for Christmas, and boy was that a mistake. I placed my order on November 26th, and they said they'd ship it within 1-2 working days. But after 3 working days, I still hadn't heard anything. So I called their customer service, and the lady I spoke to, Caroline, told me that they didn't actually have 2 of the items I ordered in stock, even though their website said they did. And they didn't bother to tell me until I called them. I needed those items before December 12th, so I asked if I could cancel the order or just remove those items and get a partial refund. But Caroline just wanted to keep my money, so she said I'd get the items and the refund within 5 working days.

Well, 8 working days went by and I still hadn't gotten anything. So I called again, and this time I got Rachel. She didn't know what was going on either, but she said she'd send the request to the "Order Amendment Team" (like that's a real thing) and I'd get my stuff and refund within 5 working days. I told her I didn't trust them anymore and just wanted a refund. She put me on hold and talked to her manager, and then came back and said she'd send the request to management and I'd get it sooner. But I still wasn't interested, and I told her I wanted my money back. She said she couldn't guarantee when I'd get it, but I'd "definitely, probably, maybe get it in a few days." I argued with her for 20 minutes, and she finally agreed to refund me. I ordered from another company and got my stuff the next day.

But then, when I was in Germany, my neighbor told me I had a package from Fanatics. And they still hadn't refunded me, even though they promised. So now I have 2 sets of the same stuff and they have my money.

I'm not even gonna bother trying to get my money back anymore. I think that's just how they do business - they lie and misinform their customers until they give up and keep the stuff. And it's not just me - there are over 1,000 1-star reviews on Sitejabber. So if you're thinking about ordering from Fanatics, just don't. There are plenty of other companies out there that actually keep their promises and value their customers.

I had a pretty frustrating experience with Fanatics (fanatics.com) recently. I had returned a gift on MLB Shop (which is run by Fanatics) and received a $100 store credit. When I went to use the credit a few weeks ago, I realized it was missing. Dealing with customer service was a nightmare, and it really showed me that the company has a serious lack of communication and a store policy that is designed to trick customers. I'm writing this review in the hopes that something can be done to fix this situation.

The first time I called, I was told that my return had been turned into "fan cash" instead of store credit. This was the first time I had heard of fan cash, and I was told that it expired after 6 months. However, my account still listed a store credit area (which had now gone to $0), and I was given no notification during the return or on my account that this money would expire. The representative said that a return shouldn't have been made to fan cash and that it was an error. They said they would reach out to the appropriate department to get it fixed.

The next morning, I received an email that told me fan cash expires and that there was nothing they could do. I asked for them to contact me back via email or phone call, but I didn't receive either.

When I called Fanatics again, I got a customer service rep who refused to look into the case further and simply repeated the contents of the email. I was eventually passed to a supervisor who told me that fan cash is all that exists now and that I should have gotten an email that told me it was expiring. I never got an email. When I looked into the online return policy, there was no mention of returns becoming fan cash and being subject to expiration. Even more frustrating, the return policy on the site mentions account balances and store credit outside of fan cash, in addition to my MLB shop account homepage. When I mentioned this to the manager, she told me that there was no way to remedy this situation from her end and that I should contact the department via the chat.

I contacted the chat feature and explained my situation. I was told by a representative that she was going to contact corporate to ask for a gift card in the missing amount, and I would hear back in 3-5 business days. It appeared all was fixed, but once again, I was fooled by this company. I did not get an order/ticket number, and after 5 days, I had no response.

I contacted the chat service again after not hearing back. After being disconnected 2 times, I was connected with a service rep who once again took no effort to look into the situation. Instead, she posted about the email response. When asking about the corporate gift card request, she could not help me since she did not have the ticket number. Despite it being the same issue, she claimed she couldn't look it up or help me with it. She said she would issue me a new ticket number, but couldn't help me with any updates from the request I made in the last chat.

I received another email regarding that new ticket number. I was told they could not reactivate my credit. I asked for them to contact me again directly.

When I called customer service again, the rep stated that a return is store credit and fan cash was a rewards system for purchases and sent me to the manager. But, same story, my money belongs to them now. Unlike the other person who helped me the previous day, she DID find the missing ticket from the previous night. She said I should have gotten an email on it (once again, I didn't) and that it was denied. I asked for it to be sent to me; she said she couldn't but would contact the appropriate department.

At this point, I don't know what to say. I love the Cubs and Bears, but I can't justify buying from any place that Fanatics runs. They took my $100 for themselves and show no remorse or help in fixing this situation. I have copy and pasted their return policy below that shows no information on fan cash being given for returns and the inclusion of account balance/store credit existing despite being told it does not. I hope this review does one of two things. I first hope it encourages Fanatics to fix a broken system that takes money from its customers. If Fanatics doesn't change, I truly hope that it helps consumers reading this avoid a similar fate. Instead of using that money on my brother's birthday gift, it looks like Fanatics stole that gift instead.

What a terrible shame it is that a 0 star rating is not an option, as that would be more appropriate. This Christmas I have asked Santa Claus for a time machine, so I can travel back to the day I placed my order from this company and advise myself that swallowing razorblades would be a better use of my time and money.

My order was placed this order on the 26th of November 2018 and was advised I would have my items shipped within 1-2 working days of receipt of the order. 3 working days goes by and I receive no such notification. So I call their contact centre and speak to a member customer services team, Caroline, who advised me that their website had said 2 of their items they said they had in stock, they didn't. Even though they had taken my money and were perfectly happy to leave me in the dark with no idea when I would receive my items. She could not advise me as to when they would be in stock and because I needed these items before the 12th of December I wanted either to cancel my order in total and go to another provider or have the two items removed, have the rest of the order processed and then have the additional money for items they did not have in stock refunded to my card. But I made it clear that the most important priority was making sure they arrived before the 12th of December which, given the fact that was two weeks away at the time, seemed like a reasonable request. Naturally they wanted to go with the option that kept my money with them. She assured me that I would now receive the items and my partial refund within 5 working days.

8 working days goes by. No refund, no order received at my address. I call their contact centre again and I am cut off on 4 occasions before I can speak to an advisor. Then eventually I get to Rachel. Rachel advises me that she does not know why my order has not arrived and my refund has not been processed. But she was going to have this request sent to the "Order Amendment Team" (nice try by the way, very original) and they would be able to process my order and have it sent to me within (yup, you guessed it) 5 working days. I explained that I no longer had trust in the company and I wanted a refund. She then placed me on hold and spoke to her manager. After speaking to said manager she came back and said that she had now sent the request to management and they looked at this as a top priority and I would receive it sooner. I then asked why she didn't do the in the first place considering my circumstances and unless she could guarantee that I get the order before the 12th of December, as I was going to Germany, I wasn't interested in processing this order anymore and they had failed me on two occasions so I no longer wanted their merchandise. She said she could not guarantee when I would get my order and partial refund but I would 'definitely, probably, maybe get it in a few days". After going back and forth for 20 mins and she referred to her manager on 4 separate occasions I explained that unless she could guarantee me that it would arrive by the 12th of December, i wanted my money refunded. She then agreed to do so and I ordered the goods from another provider. I received my goods the next day, so lovely and simple. Rachel agreed to refund me and said I would receive it with in 1-3 working days - which is nonsense, because a BACS payment to a debit or credit card takes 3 working days minimum. This company are terrible at setting customer's expectations. I don't look fondly on my time working in a contact centre before I graduated but I do remember one thing that was paramount: you do not lie to your customers and you always keep your promises.

The following week I am in Germany and I am notified that my next door neighbour has a parcel for me from Fanatics. I check my bank account and there is no refund even though they promised. I now have 2 sets of the same merchandise and Fanatics have taken my money.

I have made the decision to not pursue this any further. This may be their business model: to misinform, lie and take money from customers who do not know any better until they eventually wear them down to the point where they do not want their money back and are happy to live the rest of their lives without having to hear about them again. I am more than happy to do this. They can have my money as I feel safe in the knowledge that those people on the phones or in the warehouse are probably going to work everyday living in a miserable hell of an existence that they have created for themselves. I am also safe in the knowledge that I am not alone. On Sitejabber there are a total of 1484 reviews for this company and 1172 reviews are rated 1/5 stars, and it will be 1173 once I am done.

My main points I would like any potential customer to take away from this are:
1) This company misinform you deliberately
2) They do not keep their promises
3) Their employees are trained to lie to you and cut you off
4) They take your money and will not give it back
5) Their website is substandard for the purposes of ordering stock
6) There are companies out there with the same or better stock that value you
Keep their promises.

Hope this helps x

Update 1: Could not figure out how to update my order number online (since this was a gift return I had no order number and provided them one their customer service rep gave me), I private messaged Fanatics with the same number given to me. I will let you know what their response is.

I returned a gift earlier this year on MLB. Shop (run by fanatics) and received a 100 dollar store credit. When I tried to use this credit a few weeks ago, I noticed it was missing. Dealing with customer service was a painful adventure that shows an extreme lack of communication and a store policy that is not given to customers and designed to trick consumers. When I contacted the company, I just wanted this fixed so that I got that money back (after all they accepted the returns). I writing this partially hoping that something can be done.

1. First time I called, I was told that my return was made into fan cash instead of store credit. This was the first representative that alluded to store credit existing.
Since it was fan cash, it expired after 6 months. However, my account still listed a store credit area (that now had gone to $0) and I was given no notification during the return or on my account that this money would expire. The representative stated that a return shouldn't of been made to fan cash and that it was an error. They said they would reach out to the appropriate department to get it fixed.

2. Got an email the next morning that told me fan cash expires and no luck. I asked for them to contact me back via email or phone call. It did not receive either.

3. Called fanatics again, got customer service rep who refused to look into the case further and simply repeating the contents of the email. Got passed to a supervisor.

4. I was told that fan cash is all that exists now and that I should of gotten an email that told me it was expiring. Never got an email. When I looked into the online return policy, there is no mention of returns becoming fan cash and thus being subject to expiration Even more aggravating, (I copied and pasted it below), the return policy on the site mentions account balances and store credit outside of fancash in addition to my MLB shop account homepage. When I mentioned this to the manager, she told me that there was no way to remedy this situation from her end (she told me that corporate took away their ability to fix this) and I should contact the department via the chat.

5. Contacted the chat feature and explained my situation. I was told by a representative that she was going to contact corporate to ask for a gift card in the missing amount and I would hear back in 3-5 business days. It appeared all was fixed, but once again I was fooled by this company. I did not get an order/ticket number and after 5 days I had no response.

6. I contact the chat service again after not hearing back. After being disconnected 2 times (once via miscommunication and the other since I did not respond fast enough), I was connected with service rep who once again took no effort to look into the situation. Instead, she posted about the email response. When asking about the corporate gift card request, she could not help me since she did not have the ticket number. Despite it being the same issue, she claimed she couldn't look it up or help me with it. She said she would issue me a new ticket number, but couldn't help me with any updates from the request I made in the last chat.

7. Got another email regarding that new ticket number. Was told they could not reactivate my credit. Asked for them to contact me again directly.

8. Called customer service again. This other rep again stated a return is store credit and fancash was a rewards system for purchases and sent me to the manager. But, same story, my money belongs to them now. Unlike the other person who helped me the previous day, she DID find the missing ticket from the previous night. Said I should of gotten an email on it (Once again, I didn't) and that it was denied. Asked for it to be sent to me; said she couldn't but would contact the appropriate department.

At this point, I do not know what to say. I love the Cubs and Bears but I can't justify buying again from any place that Fanatics runs. They took my 100 dollars for themselves and show no remorse or help in fixing this situation. I have copy and pasted their return policy below that shows no information on fancash being given for returns and the inclusion of account balance/store credit existing despite being told it does not. I hope this review does one of 2 things. I first hopes it encourages Fanatics to fix a broken system that takes money from its customers. If Fanatics doesn't change, I truly hope that it helps consumers reading this avoid a similar fate. Instead of using that money on my brother's birthday gift, It looks like Fanatics stole that gift instead.

https://fanatics.custhelp.com/app/answers/detail/a_id/124/related/1/session/L2F2LzEvdGltZS8xNTA5MDQzMjI2L3NpZC9mVXpJS2owbGFOR1IzU2cxV0ZrY0NUcTFzeXozSnZzYVp6SjVDTHFISWQ3cDZySWR1WDRtSUxyUGI5MFRvUDgxVTlQS2JHdUVXbTF5U3k0Y3VjVnlQTDZtb0Rrc3B0WSU3RSU3RTJONmRNb1hxYUcybGwzdUVET2tjMER3JTIxJTIx

https://help-mlb.custhelp.com/app/answers/detail/a_id/742

Information is found in the bottom of the dark box. Notice there is no mention of fancash or that your return will expire in 6 months. I include the key info below.

We will process your store credit within 10 business days of receiving your elible(no joke eligible is misspelled on BOTH their pages) return in our warehouse. You will receive a confirmation email once this is completed. (Take a guess if I ever received this email.)

http://www.fanatics.com/help/faq#account

This page lists the account balance and store credit information. To be absolutely fair, it does mention fan cash on this page but it never states that it is given for returns. In addition, account balance clearly shows IT IS NOT FAN CASH and can be used differently. My MLB account never listed my return as fan cash but as a store credit. There is no mention of expiration dates for account balance/store credit.

What is an account balance?
An account balance is like a store credit and can be redeemed as cash on the site. Unlike Fan Cash, an account balance can be used toward shipping expenses and sales tax.

January 15, did not receive my order. It supposed shipped January 15, but I can't tell because I have received any shipping information, cannot get any tracking, and my order does not show any delivery details on my order page. please help. order #[protected]. price as shipped $40.08

I initiated a return and received a shipping label. At the same time, I placed an order for the same item in a smaller size. The agent who took my order said there was one medium left. I have been attempting to contact customer service via chat and phone. None of the customer service people I spoke with over the last several days have had any idea of what they were talking about. The return appears to be successfully processed, but there is no record of the replacement item I ordered in a smaller size. I have been trying to contact someone in supervision who might be able to help me with questions and provide an appropriate remedy, but I'm continually told no supervisor is available.

Used PayPal to pay for my order which has cash in my PayPal account and got an email from lids.com thanks for your order. Then received an email from fanatics that my order was cancelled. Fanatics [censored]ing sucks. They said it was cancelled on my behalf when I didn't even [censored]ing cancel it. Do not buy anything from them or connected sites. Trash [censored]ing company

I haven't been receiving refunds for returns lately. Last refund I got was on August 10th and that was for an item I returned in April. I keep getting the run around from customer service, who keep saying to wait longer. I currently have 25 orders in question. This is starting to feel like company theft against me as customer. The orders date back as far as last November since they have 365 day return acceptance policy.

I've bought stuff from Fanatics before and it's been pretty good. But this time, it wasn't so great. Me and my husband got each other some Christmas presents from Fanatics - a Broncos vest for him and a Cowboys jacket for me. We spent over $200 on them, but when we got them, we decided to return them. It wasn't because they were bad or anything, we just didn't like them as much as we thought we would.

So we went online and printed out some return labels that Fanatics sent us in an email. I sent the stuff back on January 11th and got two tracking numbers. But when I checked the USPS website, it said that the stuff had been given to a returns agent in Denver on January 12th. And that was it - no more updates. When I checked my Fanatics account, it still said that the stuff had been shipped back in December, when we first ordered it. I called customer service and asked them what was going on, but they didn't really have an answer. They said that it might take a while for me to get my refund, but I was more worried about the fact that there was no record of me returning the stuff. I even read them the FAQs from the website, but they still didn't know what was going on. Finally, after a lot of back and forth, they said that they could see that I had started a return, but they didn't know why it wasn't showing up on my account.

It's been almost three weeks now and I still haven't gotten my refund. I'm starting to wonder if they even got the stuff back. It's frustrating because I spent a lot of money on this and I just want my money back. The return process is taking way too long and the customer service people don't seem to know what they're doing. I'm really disappointed in Fanatics right now.

I gotta say, I've had some pretty rough experiences with Fanatics and their affiliated companies. Twice now, I've had to return products and it's been a real headache both times.

The first time was with a hat I bought from Fans Edge. When it arrived, the box was all dented up and the hat itself had a big dent in the front. I tried to return it, but the customer service was a real runaround. I couldn't get any help and ended up just eating the cost of the hat. It was a real bummer and left a bad taste in my mouth.

But then, I made the mistake of buying a hat from Lids.com, which is also owned by Fanatics. When I realized the hat was too big and needed to be returned, I tried to use the online return process. But it wouldn't recognize my email or order number, even though I had them both right in front of me. So I had to fill out a paper form and mail the hat back myself, which cost me over five bucks in postage.

When I finally got my refund, it was missing a big chunk of money. I assume it was some kind of restocking fee, but it was ridiculous. When you add up the original shipping cost, the return postage, and the cost of the hat itself, I only got back about half of what I spent.

Honestly, I'm never doing business with Fanatics or any of their companies again. I wouldn't have even bought those hats from Lids.com if I had known they were affiliated with Fanatics. It's just not worth the hassle and the headache.

Fanatics is a company that I would never recommend to anyone. My experience with them was absolutely terrible, and I would give them zero stars if I could. I placed an order with them, making sure to choose items that were guaranteed to be delivered by 2/2 or it would be free. I wanted to make sure that I had my items in time for the Super Bowl. However, I did not receive my items in time for the big game, and I did not receive them for free either.

When I called customer service to inquire about this, they acted like they had no idea what I was talking about. They said that they couldn't find any record of the guarantee on my account, even though my order email clearly showed that I had ordered my items under this promotion. Instead of honoring their promise, they offered me a small discount and 30% off my next order. But I have no intention of ever ordering from them again after this experience.

I also sent an email to the company to express my frustration with their lack of service quality and deceptive practices. Their response was to offer me another discount to make up for the situation. But I don't believe that I will ever see any refund from them. They already lied about providing a full refund if I didn't receive my order by 2/2, and now they are trying to sugarcoat their mistake with a small discount.

The real issue here is the lack of trust that I have in this company. They didn't fulfill their promise, and I have lost all respect for them. All I wanted was for my order to arrive on time for the Super Bowl, but that didn't happen. Instead, I got nothing but the runaround when trying to communicate with them or their delivery service, LaserShip.

Fanatics is using a diversion to avoid taking responsibility for their actions. They have no appreciation for their customers, and they have lied through their teeth. They may have made a profit off of this scheme, but they will never profit off of me again. I will never order from them again, and I would advise others to avoid them as well.

I gotta say, I'm pretty fed up with Fanatics. I ordered a couple of hats from them, but they were late in arriving. So, I contacted their customer service to get my shipping fee refunded. The rep I spoke to was nice enough to give me a 30% discount on my order, which I thought was pretty cool. But then, when I tried the hats on, they were too small. So, I contacted them again to exchange them for a larger size. But, they told me that they wouldn't honor exchanges if you used a promo code or discount. So, I had to pay full price for the new hats and pay for shipping again. What a ripoff!

Then, I made another order and realized I made a mistake. I didn't know that the item was final sale, but the chat agent I spoke to didn't tell me that either. They said they would cancel the item and refund me within 2-7 days. But, when I checked back, the item wasn't canceled. I spoke to a supervisor who said they wouldn't honor the promise, but they would give me 50% off on a reorder and waive shipping. I took the deal, but when I tried to reorder, the price wasn't adjusted like they promised. I called again and spoke to another supervisor who said they wouldn't honor the promise because they gave me discount codes instead. But, the codes they gave me were less than the discount I was promised. It's like they don't even care about their customers.

And to top it all off, their website is confusing. They have a return/exchange button, but it doesn't explain the process for an exchange. And, the fact that they hide the final sale information in a few tabs down the page is just shady. It's like they don't want you to know that you can't return the item.

Overall, I'm just really disappointed with Fanatics. They don't seem to care about their customers and their website is confusing. I won't be ordering from them again.

This is the worst experience I've ever had when it comes to purchasing items online. I was really excited when I ordered a vintage 80/90s Bruins jersey from Fanatics in early June. I was hoping to get it in time for the draft in Vancouver, where I planned to have it signed by Cam Neely. When the jersey finally arrived just before the draft, I was thrilled... until I realized it was the wrong one. They had sent me a vintage jersey from the 70s with yellow shoulders and a lacing neck collar. I was so disappointed that I missed the opportunity to get it signed. I returned the jersey and was told that the right one would be sent. However, after more than a month, I received the same wrong jersey again. I called customer service and was told to ship it back again. When I asked how I could be sure that I would actually get the jersey I ordered, I was told that it was not possible because there seemed to be a mistake in the system. However, the jersey was still available for purchase on their website. What gives? Check it out here: http://www.nhlshop.ca/Boston_Bruins_Jerseys/Mens_Boston_Bruins_Fanatics_Branded_Black_Premier_Breakaway_Heritage_-_Blank_Jersey. I was then told that I would get my money back, but I asked how or when I could get the jersey I wanted. Unfortunately, I didn't get an answer to that question.

I was also disappointed that I didn't receive any credit for the poor service I received. The only thing they offered me was a 10% discount on my next purchase. I found this to be insulting, especially since they didn't even offer to pay for the taxes. I was so frustrated that I hung up the phone. I have never done that before in my life. I felt like I was being treated unfairly.

I decided to try to contact them via live chat to stay polite with the customer service representative because I feel for the people who have to work for them. However, the live chat system was not working after waiting for 3 hours, even though it was supposed to be available between 8 AM ET - 9 PM ET. I have no idea when it will be back up and running.

In 2011, when the NHL was not affiliated with Fanatics, I had a different experience. I had ordered a jersey with my name on it, but the NHL had forgotten to glue my name properly to the jersey. When I sent pictures of the mistake, they were more than accommodating and told me that I could keep the jersey and sent me another one for free. That's quality customer service! I wish that partnership had never taken place. I wish I had known how bad things had changed lately.

In the future, I will buy from a street store or the Bruins Pro Shop instead. It's well worth paying the person in the store for their service or having to pay U.S. customs to get actual quality service!

So, I decided to give Fanatics a try and ordered three items on a Wednesday. I was excited to use the coupon I got from Dunkin' Donuts coffee for 25% off any order. However, I found out that the coupon excludes sale items and cannot be combined with free shipping over $29. It was a bit annoying, but then I saw that they offered ShopRunner if you spend more than $75, which gives you free 2-day shipping. I signed up for it, but I knew that I had to cancel it immediately after since it seemed like a scam piggybacking this firm. It rewards people who spend more money, only to get locked into a shady contract that looks like a free year of fast shipping, which doesn't look like Amazon Prime's backwoods cousin at all. I paid in full and marked 2-day shipping. I tracked the order through the rest of the week, and everything looked good.

Three days later, the package arrived, and I was disappointed to find out that only one item out of the three was delivered. It was the wrong size, and the only one I didn't need for tomorrow. To make matters worse, there was no invoice or shipping manifest in the package, which tells me that they have a terrible strategy in place for handling their distribution. I tried to find a solution on their website, but it offered almost nothing in recourse. The 'where's my item' section hasn't been updated in 4 years, and it comically seeks to levy blame elsewhere if something is wrong. I had to call customer service, and the representative immediately said, "We'll re-ship it to you, and it'll be there in another 3 days." I wonder if she deals with this situation all day, every day, because that's what it felt like in how she responded. Their management team clearly does not understand how to take ownership of problems since it looks like this is an ongoing issue for the last... years. I had low confidence going into this after reading reviews, so I'm only mildly annoyed by it, but I can see why this company is so good at pissing off its customers. Basically, just go to a local store and buy what you want instead of taking this 50/50 shot at getting what you paid for.

As an aside, I noticed that they flood your search results with their in-house brand, which probably nets them a huge profit if you buy it. Interestingly, they're sometimes marked as 'best sellers' with special badging. Hmm. They mix it in with everything else and hope you don't notice. Classy, Fanatics! You're a real 80's corporate entity now, in 2018.

I'm really bummed out about my experience with Fanatics. I used to love shopping on their website because they always have great deals and coupons. However, my recent experience with their customer service has left a bad taste in my mouth.

I ordered a Yankees hat with a Visa GIFT Card that I received for my birthday. The gift card was worth $50, and I used it to pay for the $27.91 hat. After using the card at another store, I threw it away, not realizing that I would need it for the return process.

When I received the hat, it was too small for my head, so I immediately started the return process. I chatted with a customer service representative and explained that I had used a Visa GIFT Card and no longer had access to it. They told me to fill out a gift return form and that they would credit my money back as a gift card to their website.

I followed their instructions and sent the hat back. Two weeks later, I contacted them to make sure everything was okay with my return. They told me that it was and that I would be receiving a gift card. However, the next day, I received an email saying that $22.41 had been refunded back to my original payment method.

I called customer service and explained the situation, but the representative was very rude and unhelpful. I asked to speak to a supervisor, but they told me the same thing. They gave me a visa number to call, but it wasn't even the correct number, and I had to be transferred multiple times. The Visa Gift Card people couldn't do anything for me, so I ended up losing $22.41.

I called again later that night and spoke to a different supervisor who was much nicer, but they still wouldn't credit me with a gift card to their website. They offered me 30% off, but I didn't accept it.

Overall, I'm really disappointed with Fanatics. I understand that I should have kept the gift card, but I followed their instructions for the return process, and they still made a mistake. It's frustrating that a company of their size wouldn't be willing to credit me $22 for their mistake, especially when the money would have gone back to them. I don't think I'll be ordering from them again.

I got a SF Giants shirt as a gift earlier this year (2017), but it didn't fit me right. So, I decided to exchange it. But, when I contacted Fanatics customer service, they told me that they don't do exchanges. Instead, I had to return the item and start all over again. I asked the customer service rep about how the credit works, as I didn't want the original purchaser to know that I had exchanged the item. The rep assured me that a credit would be set up in my name and the original purchaser would not know. They also told me that I would receive notification of the credit within a few days. However, after two weeks with no word, I called customer service again to ask about the credit. I waited on the phone for a long time while the matter was being investigated, only to be told that the credit had gone back to the original purchaser. This was exactly what I did not want to happen. The credit was taken back from the original purchaser, which was quite insulting, and put in a credit account in my name.

Meanwhile, Fanatics bombards you with emails, always with special promotions: free shipping, no minimum order, 20% on merchandise, no minimum order. In early September, I received a notification that if I didn't use my credit in 30 days, it would expire. I live in California where gift cards, gift certificates, and credits cannot have an expiration date. If no goods or services have been provided, these credits are good forever. Unfortunately, this company is located elsewhere. To not lose the $65 credit, I placed an order totaling $62 today. The screaming banner of free shipping was this weekend's offer. But, when I checked out, I was being charged an additional $6.52. I'm not great at math, but if I use only $62 of a $65 credit and get free shipping, how do I owe an additional amount? So, I had to make yet another phone call to customer service. Even though I was not applying for any other special promo, I was told that free shipping didn't apply to my order because I was using a credit. I was dumbfounded and asked why, but was told it was just the way it is. If I had purchased with a credit card and not used my credit (which will disappear in a week), I could get free shipping. I was so frustrated that I just placed the order and paid the shipping. Meanwhile, they still have $3+ of my credit which I will never use.

I expressed to the customer service rep that I will never, never, ever do business with this company again. If you are thinking of ordering from them, please don't. There are many other companies offering the same items who are way more reputable.

ME OUT HERE! I placed an order on 11/26/19 for a purple sweatshirt with a Baltimore Ravens logo in size Youth Small, for $40. It's a Christmas present, you know? But what did I get instead? An Adult Small sweatshirt with the number 11 and the name "SHAH" written across the back. Who even is Shah? Sorry to the Shah family, but that's not what I ordered!

So, I contacted the customer service number and they initiated a return. But here's the kicker: the sweatshirt I actually ordered is not currently in stock. And no one knows when it will be back in stock. How is that even possible? And to top it off, the customer service team is not willing to provide me with a similar sweatshirt that IS available in the size Youth Small (#***), at the $40 price I had paid for the original sweatshirt. That's not fair!

I've tried multiple chat sessions with the Fanatics Customer Service team, but they don't seem to have any answers for me. And to make matters worse, I've tried calling the Customer Service line on both Saturday 12/14 and Sunday 12/15, but I can't even talk to an actual person. I'm just routed to a recording that hangs up on me. How is that even possible during the holiday season?

I'm frustrated with the lack of action from Fanatics to help fix a situation that has only arisen due to a Fanatics error. The lack of accountability is astounding! I just want what I ordered in the first place: a Youth Small purple sweatshirt with a Raven head logo to be delivered to my house for $40. Is that too much to ask?

I'm not asking for anything crazy here. I just want Fanatics to take responsibility for their mistake and make it right. How hard can it be to give authorization for a $15 credit to atone for an obvious mistake on their order fulfillment? And why can't they connect me to an actual person for multiple days in the holiday season? It's just not right.

So, Fanatics, please find a way to make it happen. I'm counting on you to fix this mess and deliver the sweatshirt I actually ordered. It's not too much to ask, is it?

Had two orders go missing on tracking for about 2 weeks. When I contacted the company they said to wait a few more days. Out of nowhere it said both packages were delivered at separate times on the same date. Don’t recommend this brand to a single person. They have messed up before on sizes and now the delivery. Checked cameras and asked wife about packages being delivered. No sign of any delivery.

Today I was gifted a Footjoy Polo from my uncle who lives out of state. This shirt is a Large, and unfortunately I am a Medium.

Fanatics sticker detail on the package:

Item 28477-PLA23-L

Item - ACU PLAYR Light Blue POL 5255418

*Under the bar code there is a number that reads [protected]

This shirt has not been worn or taken out of the original package.

*After two phone calls today I was told by your customer service that there is nothing that can be done since I don't have the original order details (my uncle's email address/additional order number).

Given the circumstance there has to be a way for me to ship this shirt to Fanatics with an ask for a replacement in my size, gift card credit for the amount of this shirt.

Who can help me?

Aaron Huff

[protected]@yahoo.com