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BlueMountain.com
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BlueMountain.com
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46 complaints
24 resolved 22 unresolved
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ADVERTISIMENT
E
1:49 am
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BlueMountain.com - e-giftcard

I sent my son a Birthday Card on May 6th with a gift card for $25.00 . Blue Mountain had to receive authorization before they could send it out. The next day, May 7th, I got an email that all was checked and they would mail it out that day. He received it on May 8th. He saw it had a gift card and thought it was a scam and he deleted it. I'm writng you now about what do I do concerning this gift card. I'm Ethel M. Barr ([email protected]) and I sent it to Robert Armbruster ([email protected]) I'll wait for a reply from you on this matter. I must say I was hesitant about sending this through the email way, but decided to take a chance.
Sincerely,
Ethel M. Barr

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M
3:56 pm
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BlueMountain.com - unable to contact customer service/scam

They advertise free cards, which they have, then offer an upgrade 30 day trial period. I signed up, gave CC info, then sent a couple of cards. A couple of days later I called and cancelled (this is only option for canceling) received verbal confirmation but no confirmation code. Then I began getting bills from "Bill Me Later" saying I owed money to Blue Mountain. I refused to pay and told them I wasn't going to pay. I tried calling Blue Mountain to no avail. However there must be a huge problem with this because you are advised quite often as you navigate their phone system that "no refunds of charges for membership fees that have been made for Accra past trial period will be issued." I never was able to talk to a real person. bill Me Later representative gave me an "alternate contact number" from their system and advised me to try that number. Again I had a long navigation through Blue Mountains system to no avail. I took the precaution of canceling a second time to avoid further charges. My bill by this time had accrued to well over an absurd $120.
my belief is that this is a scam and Blue Mountain Ecards is making a small fortune along with Bill Me Later collection agency. My husband finally negotiated a lower amount to stop the harassing phone calls that were coming multiple times per day! Beware of Blue Mountain Ecards and Bill Me later

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L
8:41 pm
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BlueMountain.com - unable to cancel subscription

I signed up for a one week trial on a Saturday, 19 March. I found the selection of cards poor and could not find suitable cards on the two occasions that I tried to use the service. On Saturday, 26 March I went online to cancel my membership only to find that you cannot cancel the membership online. Instead one is directed to call their 800 number but that is only available 8AM-8PM Mon-Fri. So you can't cancel your membership over the weekend. I forgot to call on Monday and just remembered when I saw that my credit card had been charged. When I called, after navigating a horrible automated system, I finally spoke to a real person. But I was told that the charge is non-refundable. I tried to explain that it was physically impossible to cancel the membership on the day that I tried to do so. I asked to speak to a supervisor, was put on hold for about five minutes. CSR came back to say that no supervisor was available.

What kind of reputable company doing business online does not allow the customer to cancel the same way as they've signed up?

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BlueMountain.com - unable to cancel membership, unable to stop charges

I signed for a free trial with intent of subscribing for a year, gave my paypal information, they have charged my card and now I have no access to the services of the cards...they say I am not in the system. I cannot access them through the 800 number no way to access an actual person the the help menu cuts you off...no email contact on the website...they make it impossible to cancel membership without charging. What's up with this company...

I have attempted to cancel for three years. I am tired of this.

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4 comments
E
Apr 28, 2011 1:35 am

I want to cnacel my account with you Ellen Verrier

E
Apr 28, 2011 1:34 am

I want to cancel myt account as well Ellen Verrier

E
Apr 28, 2011 1:33 am

Very good as I want to cancel my membership as well. Ellem Verrier

L
Apr 04, 2011 7:49 pm

I signed up for a one week trial on a Saturday, 19 March. I found the selection of cards poor and could not find suitable cards on the two occasions that I tried to use the service. On Saturday, 26 March I went online to cancel my membership only to find that you CANNOT cancel the membership online. Instead one is directed to call their 800 number but that is only available 8AM-8PM Mon-Fri. So you can't cancel your membership over the weekend. I forgot to call on Monday and just remembered when I saw that my credit card had been charged. When I was called I was told that the charge is non-refundable.
What kind of reputable company doing business online does not allow the customer to cancel the same way as they've signed up?

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M
11:21 am
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BlueMountain.com - falsly billing people unable to contact customer service live person

i have been billed for a service i did not pick or choose. i was unaware of what went on until i receive my bank account statement. i have tried to contact blue mountain .com to inform them of their error and get my money back, you are not able to contact live person and automated system just keeps kicking you out...system. SOME ONE PLEASE HELP

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S
2:41 am
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BlueMountain.com - took money for a

In June I was billed $15.99 from Blue Mountain. I had ordered a couple of cards from Blue Mountain in 2009. Now in June, I am charged $15.99 for a membership fee. No notice or email-just the charge. When I called the above number to see what the charge was and/or to cancel, I was told "No refunds" I have an unwanted membership and I am unhappy. SCAM!
Shelley Smith
[email protected]

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S
10:21 am
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I was charged without consent for a trial membership. I cannot find any way to contact them. I was also charged more than I was supposed to be charged. The website will not allow me to go into the site to order an e-card. It tells me that my e-mail address does not exist. I am very angry about this, and it makes people leery of using the good website...

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W
7:54 am

BlueMountain.com - no such thing as a free trial

I signed up for BlueMountain.com's 15-day free trial membership. After 5 days, I decided to cancel. I followed the cancellation link provided by BlueMountain, provided the necessary information, and cancelled the account. After 15 days, I was charged the annual membership fee of $15.99. The company does not provide helpful customer service and claims that "membership fees are nonrefundable" regardless of cancellation status. This company will rip you off. Do not sign up for anything unless you plan on paying the annual fee because they will not allow you to cancel and will not reimburse you.

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2 comments
W
Aug 17, 2011 9:11 pm

I signed up for BlueMountain.com's 15-day free trial membership. After 5 days, I decided to cancel. I followed the cancellation link provided by BlueMountain, provided the necessary information, and cancelled the account. After 15 days, I was charged the annual membership fee of $15.99. The company does not provide helpful customer service and claims that "membership fees are nonrefundable" regardless of cancellation status. This company will rip you off. Do not sign up for anything unless you plan on paying the annual fee because they will not allow you to cancel and will not reimburse you.

R
Sep 28, 2010 8:26 am
Verified customer This comment was posted by a verified customer. Learn more

At least you found a link to cancel your account with Blue Mountain. I tried to cancel my free trial online too but had to email them through their link as I am an international member. Of course, no replies after countless attempts of emailing. They just kept referring me to a 1-800 number which I cannot even call of of the States! I have to call my bank to cancel the card and reported it as a fraud. as it is still during my trial period when I made my initial request to cancel, they have not charge my credit card yet. Phew! Now they never will

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R
11:01 am
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I am not happy with the business practices of this company who has a practice of autonewing their members without notifying them. They use Bill Me Later and this company does not include information as to what you are being billed for when you receive a statement. I have researched the BBB and found the following information that I think is important for...

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3:43 pm
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BlueMountain.com - lack of customer service

WHAT A RELIEF TO DISCOVER THAT I AM NOT ALONE IN MY DISAPPOINTMENT WITH THE SERVICE GIVEN TO ME BY BLUE MOUNTAIN CARDS.
IN THE BEGINNING OF THE MONTH OF APRIL I PLANNED AN EVENT AND USED BLUE MOUNTAIN TO ANNOUNCE THE DATE. ONE MONTH HAS PASSED AND I RECEIVED NO RESPONSE TO MY ANNOUNCEMENT . IN FACT, BLUE MOUNTAIN SENT ME NOTIFICATION THAT MY ANNOUNCEMENTS HAD NEVER BEEN OPENED. AFTER CONTACTING EVERY PERSON WHO SUPPOSEDLY HAD BEEN SENT THIS NOTICE I LEARNED THAT THEY HAD NEVER RECEIVED MY ANNOUNCEMENT.
I EXPECT THAT THE SERVICES THAT I PAY FOR TO BE RELIABLE.NOT ONLY HAVE I PAID FOR SERVICES NOT RENDERED, I HAVE AN EVENT TO WHICH NOBODY MAY BE ABLE TO ATTEND.
TO THE FOLKS AT BLUE MOUNTAIN...GET YOUR ACT TOGETHER

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1:15 am
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BlueMountain.com - unauthorized charges

Beware of this company which does not conduct business legitimately. All of a sudden I noticed $2.99/month charges appearing on my credit card for Blue Mountain membership. This was never authorized and was still very difficult to cancel. After much effort they still refused to refund all charges and insisted on keeping $2.99 for the first month. I also ordered them to remove me from their mailing list which they agreed to do but to this day I'm still receiving weekly marketing mail. How this company can operate as they do within the letter of the law I'll never know. ### of the highest order and thieves by any legal definition I'm aware of.

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1 comment
J
May 22, 2010 9:47 pm
Verified customer This comment was posted by a verified customer. Learn more

I have an unauthorized charge on my credit card, posted on my credit card on May 13, 2010, in the amount of $15.99. I would like it removed and get credit since I never
renewed to BLUEMOUNTAIN CARDS. I would appreciate you in removing me from your
list and crediting my account with American Express.

I do not send cards out any more due to sickness and other reasons.

It was nice dealing with you.

Can you please reply?

Thank you
Joan Hevey

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S
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BlueMountain.com - talking to a real life person

Contacting Blue Mountain Cards Customer Service is almost impossible (by design I imagine).

I was getting charged $2.99/month for an account that was not active and I could not find a telephone number anywhere on the website and canceling the account with the online option was not working because I did not have an active account. I searched online for the phone number and got these ones:

1-888-254-1450 (correct number)
1-800-711-4474 (gets you to the same place)

Both of these numbers get you to an incredibly aggravating automated phone service that never directs you to a person and eventually hangs-up on you.

If you want to talk to a person:

1) call the 1-888-254-1450 number
2) in the first menu of options choose "new membership"

This will put you on hold to talk to a person. Wait. I repeat wait a long time and eventually you will get a person. They are very nice and in no way responsible for this corporate designed marketing system that encourages you to hang-up and give up. In fact the person on the phone is well aware of the problems with their customer service and will tell you exactly what I told you here for getting in touch with a person.

Good luck and be wary of Blue Mountain Cards.

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10:29 am
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BlueMountain.com - lack of customer service, charges to account

They charge me for a Create & Print account that I do not use, now going on two years that I have paid for this account and not used it at all. Refuse to refund charge and when I finally got a human being they would not help me. Even when speaking to a manager, he would not help and told me I could write to the corporate address. I asked him if a human being would open the letter, read it, and respond to it and he would not commit to that happening.

Too bad, because I have used the ecard account for years and would like to have kept it. They would rather lose all of my business rather than make right on the fraudlent charges.

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1 comment
U
Feb 19, 2010 9:32 am

I was charged 15, 99 via Paypal.

I complain to Paypal but they turned down my complaint. Paypal knows that Bluemountais has lots of complaints and does nothing, Im pissed at Paypal as well because the support BlueMountain (hope Paypal reads this)
My friends att Bluemountain (as they call themself) sent me to emails after rgeistration, none of them told me about any charge:

Email nb 1:

Thank you for taking the time to register with BlueMountain.com
You now have access to some of our great tools to help you manage your eCards and your important dates!

* Get Reminders - so you will never forget an important date again.
* Add to your Address Book - store important addresses of your friends and family, so you can easily add them when you send an eCard or invite.
* Access your Account - go to My Account to edit or view your information.
Just remember to sign-in when you visit our site to access all these great tools. We look forward to seeing you on the site!

Your Friends at BlueMountain.com.

Email nb 2

Dear Stefan Svensson:

This email is confirmation of your FREE Trial Membership to BlueMountain.com.

Your confirmation number for your records is: [protected]

Get started now:
http://www.bluemountain.com/index.pd?source=bma&j=1
Login Details
Email Address: [email protected]
Password: xx6s5stb

Please enjoy your Trial Membership for FREE.

If you do not wish to continue your Trial Membership, please click the link below for details on how to cancel.
http://www.bluemountain.com/help/help_A.pd?Category=My%20Account&SubCat=xxxxxxxxxxxxxxx

If we don't hear from you, we'll continue your Membership without interruption.
This special offer is nonrefundable after your trial period expires.

If you have any problems connecting to the site or using your Membership, please access our online help pages at:
http://www.bluemountain.com/help/index.pd
To Find:
- A List of Frequently Asked Questions (FAQs)
- A How To Section
- And other help topics

Here are your Membership details:
- Guarantee/Refund Policy:
If you're not completely satisfied, we will cancel your Membership during your trial period. For details on how to cancel, please visit:
http://www.bluemountain.com/help/help_A.pd?Category=My%20Account&SubCat=xxxxxxxxxxxxxx

- Terms of Sale: http://www.bluemountain.com/termsofsale.pd?source=bma&j=1
- Privacy Policy: http://www.bluemountain.com/warrants.pd?source=bma&j=1

Thanks again and welcome to BlueMountain.com!

Guess what - I have not heard anything from BlueMountain ... Im so sure they have put this in system.

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L
12:45 pm
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BlueMountain.com - their phone systems sends you in circles

Out of the blue I can not get on because of a "cookie" issue. Based on the most frequently asked questions this must happen to many. My system has not be updated or changed since the last time I used Blue Mountain. Just to humor myself I followed their instructions for troubleshooting a cookie session and results were zip. Just try to get in touch with them. Their phone systems sends you in circles and you can not reach them from their website. I want this years subscription prorated and returned to me. If I receive one more charge on my credit card I will dispute it.

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5 comments
S
Aug 31, 2011 4:33 pm

If you are having trouble contacting anyone for support, call blue mountain and select SIGN UP FOR A NEW ACCOUNT. THIS IS THE ONLY WAY TO GET A LIVE PERSON ON THE PHONE.

Yell and scream at them about how angry you are and they will eventually give you a refund. They will tell you that the terms of service say you will be billed and that they can't refund you the money. However, their terms of service also say they will send you an email notifying you of billing. I never got this email. They tried to say it was because it was a new membership but not a renewal, but I screamed and yelled "NO, you give me a refund or I will call back every minute of every hour of every day until you give me the refund that I deserve! YOU NEVER NOTIFIED ME THROUGH EMAIL THAT YOU WERE GOING TO BEGIN BILLING!" They told me to calm down and gave my my refund...but beware...

I initially submitted a dispute with my credit card company over the charge and they fought right back and tried to rebill me after promising a refund. This is my third time calling CapitalOne to dispute the charge.

FIGHT BACK AGAINST THESE CRIMINALS!

R
Jul 22, 2010 11:34 am

Blue Mountain Greeting Cards has a Create & Print feature that doesn't work at all. When I try to contact Customer Service by phone, they say to press # for an operator. Then they say that an operator is not available at this time. In other words, the site has repeatedly failed and there is no one to hold accountable. I understand from reading other complaints that cancelling service is difficult. That will be my next attempt.

C
Nov 08, 2011 6:51 pm

I signed up for a one month "free" trial on 11th June 2017. I had to pay $3.99 for a month to get this "free" trial but decided to go ahead anyway. Now (24th june 2017) I have logged on to try to send a card and I am stuck in a loop where it keeps taking me back to the subscription page and asking me to pay again! I have only sent one card to my partner as a practice run. I could have gone and bought a real card for that price. NOT HAPPY! To add insult to injury it is impossible to contact them as there is no email address. As I live in Australia I can't take advantage of their free call either.

B
Nov 24, 2011 3:48 pm
Verified customer This comment was posted by a verified customer. Learn more

too bad no one is available to speak to. I love the site but will never consent to have someone automatically renew me. been writing them but never get a direct answer. Been a member of e-mail cards and create and print a card for quite a long time. want to mail my dues or just make a one year purchase, will be looking for a new site.

G
May 01, 2010 12:34 pm

I had the same problem. Went to Internet Explorer and typed in BM site and it went thru. Hope this helps you like it did me.

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R
2:48 pm
Verified customer This complaint was posted by a verified customer. Learn more

BlueMountain.com - scam artists

I signed up for a free trial with Blue Mountain and after my first few e-cards, I discovered my friend did not receive all the cards I sent. I decided to cancel my trial membership after 5 days of the trial period. I tried cancelling online but they emailed me says that I cannot do it online because of security reasons. ###! If I can sign on with my credit cards information, what security is there for me to cancel online. What a load of crap from Blue Mountain! I decided to use the card because I had good memories of Blue Mountain cards in the 80s. I used to live and study in Boulder Colorado and am very familiar with the husband and wife company. Now that it belongs to American Greeting, all this slimy business ways is unethical. I live in Malaysia and it is almost impossible for me to make this call to a 1-800 number, besides, I will not be able to use this 1-800 number at all because it is an international call. After numerous emails to them via their online site, still no replies.. So before my trial period expires, and I checked that they have not yet charged my card, I call mu bank to report a fraud from Blue Mountain and have my card reported as stolen. Although physically not stolen, if they attempt to take money from my credit card without my consent after during the trial period, it will be stealing. The credit card is now invalid and they will not be able to charge it! I have made a point to circulate my experience with Blue Mountain to all my friends in Malaysia and Asia so that they will not fall into the trap that Blue Mountain has so carefully laid. Easy to join, impossible to get out ! Yes, let's put unscrupulous thieves out of business!

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3 comments
Jun 20, 2011 4:29 pm
Verified customer This comment was posted by a verified customer. Learn more

They have awful customer service and bill your credit card after free trial with no refund policy.

B
Jun 23, 2011 2:29 pm
Verified customer This comment was posted by a verified customer. Learn more

I totally agree. It took me almost a year to get them from automatically billing me.

L
Mar 24, 2010 8:55 am

For two years I have been cancelling my membership "free trial" and fighting charges which appear on my bank account. Blue Mountain should be ashamed of themselves for doing business in such a deceitful manner. My bank once again has to refuse payment on Blue Mountain's attempt to steal money from me. EVERYONE: SHARE YOUR BAD EXPERIENCES AND PUT THESE PEOPLE OUT OF BUSINESS!

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BlueMountain.com - unable to contact

On 23rd December I applied for a 14 day free trial of Blue Mountain e-cards. I had to pay through Paypal, and was told that it would not be deducted from my account if I notified them within the 14 days. However there is no way I can contact them to cancel my account, and I must contact them or they will charge me.
I have not purchased any e-cards I did not used there service at all, and I want to cancel without them taking my money What can I do.
I think it is appalling how they operate, and I am disgusted with there antics.
Please help.

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1:28 pm
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BlueMountain.com - unauthorised subscription

I was extremely annoyed to find that blue mountain had taken a years subscription from my account without my authorisation. I was completely unaware of any renewal agreement. I asked for the account to be closed immediately and that the money taken would be refunded. They closed the account but ignored the refund. I have been unable to make contact with bluemountain since. They do not reply.
Why are companies allowed to behave in this way? This is nothing short of theft. I would not recommend that anyone deal with this company.

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1 comment
M
Jul 05, 2011 9:47 am

Got charged for a service I did not sigh up for. Did speak with someone at Blue Mountain|. Explained that I did not order this charge of $29".99, they said that they could not reverse it, .

Had to go to the bank, I had to cancel my card because of this fraudulent charge". Get this, they (Blue Mountain) do not ever have a secure funding because the name the person (if at all) used was Jhhk Jhhkkhj and with a fictitious address and phone %|.

I called the number and the police in the town of the fake address".

Go figure, none of this information matched the information that goes with the account # of the card (mine) that was used/. So they do not check, just create and take..

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4:36 pm
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I recieved an email offering a "FREE" greeting card. As I am following the link and conpleting information when it became obvious this was not a "FREE" offer. I aborted the process but not early enough as this company had my name and address. I then started to recieve a statement from BILL ME LATER for a service which I did not order. I continued to recieve...

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P
11:25 am
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I've been a member of Blue Mountain for quite a while -- but several months ago there was an unauthorized charge of 29.99 for membership into their Create/Print program which I would NEVER use! Have been unable to get any response from them other than an acknowledement that I have two accounts -- one of which is the one I'm complaining about. I've requested...

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B
11:19 am
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http://www.bluemountain.com/ My wife subscribed to this free trial of e-cards which advised the account would be cancelled in 14 days. It was not cancelled and we were charged $15.99 (£9.87). The credit card came in and I questioned it and she advised that it was only one card she had sent and it was on a free trial basis. I looked at the website and...

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Most discussed BlueMountain.com complaints

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