Black & Decker review: Black+decker portable air conditioner bpact14wt

Purchased a Black+Decker portable air conditioner from Amazon on 3/31/2023 for $483.82. The unit stopped working late July so called [protected] which is on the Amazon site but was told that I needed to contact Black+Decker since it was under manufacturer warranty. Number given was [protected]. On August 1, 2023, received an email from [protected]@bdahelp.zendesk.com with ticket id #26200 to send them all information needed so they could send me a FedEx label to return the unit. Sent requested information and received the FedEx label on August 3, 2023, tracking #[protected]. On August 9, 2023, I contacted the company to schedule a FedEx pick up. Christine with (Equity Brands QA) emailed that FedEx would pick up the unit on August 11, 2023. FedEx received the unit and delivered it on August 15, 2023. It was signed for by EHernandez at the location. On August 26, 2023, I contacted the company to check the status, calling the number provided [protected]. I was transferred to the department that handles portable air conditioner units. They confirmed that they receive the unit, and someone would contact me with a tracking # for the replacement unit. I waited a week, and no one contacted me. I called back several times only to get the same answer which was they have been busy, and they needed to escalate the request to their warehouse and if I didn't hear back with a tracking # then to call them back. I have done this well over 7 or 8 times. It's now November 14, 2023, and again I called and got the same response back. When I ask to speak with a manager or supervisor, the response given is there is no one to talk with and it's their responsibility to escalate the request.