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1.4 79 Reviews

Black & Decker Complaints Summary

8 Resolved
71 Unresolved
Our verdict: With Black & Decker's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Black & Decker reviews & complaints 79

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10:50 am EST

Black & Decker Failure to honor warranty for Portable Air Conditioner (no response)

On May 16, 2021, I purchased a Black+Decker BPACT12WT Portable Air Conditioner new from Amazon.com for $399.99. This air conditioner comes with a 1 year warranty, as specified in the user's manual. In December 2021, I reached out to the number specified [protected]) to explain that the unit's thermostat was not functioning correctly. I was told to provide proof of purchase (which I did), and that I would receive a return shipping label to send back the unit and have it replaced. The ticket number for my issue is 1496.

I never received the return label. I have called back numerous times, and they always tell me that they'll look into the problem and get back to me within a couple days, but I never hear back. I've repeatedly confirmed my contact information with the company at this point, and I continually monitor my email inbox and spam folders, but I haven't received any label or other communication.

Desired outcome: I'd like either a refund or replacement for the defective unit.

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9:44 am EST

Black & Decker mixer BLACK & DECKER MIXER MODEL BL1230

This is a piece of junk! I have only used this mixer 3 times and it broke! There is a loose part inside the mixer.

I read all of the Amazon reviews and I have to agree with every single complaint.

Desired outcome: GET ANOTHER ONE

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1:28 pm EST
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Black & Decker Discriminated against.

I won prize from you and for some reason you have decided not to send me that prize. The face book team told me that i did not send the email required but i sent this 10 times. and the screen shots that i sent clearly show they were all read.
I explained that my Facebook name was slightly different to that on my driving licence but actually the name i use on Facebook does show on the licence. and the name on the licence is the one i used on the form.
I have been ignored on face book spoken to rather rudely at times and i feel I have been discriminated against. Can you please explain why you don't feel I deserve my prize.? Is it because I am a women? Because i was an abused women and i don't use my full name on Facebook? I saw nothing in the terms and conditions to say women or abused women couldn't enter?
I really did think better of your company.
As you have ignored every email i have sent i am sure you will ignore this one but at least i will have a screen shoot for my next move.

Desired outcome: i want my prize

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3:16 pm EDT

Black & Decker Dustbuster HNVC115J22

I bought it yesterday. It has only weak suction. The dust from the bin is blown back into the room. This is not from overfilling. This was the first use. I checked to see that the filter was properly fitted. It is. It is fully charged.
Another problem is the lack of a reduced size nozzle for increased power and better fit of corners. Please send all replies by email because we are traveling and will not get mail for at least a month.

Desired outcome: Offer a credit so that I can buy a better one and send a prepaid return label for it or simply send the next one up.

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5:05 pm EDT
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Black & Decker black decker single source 18v battery BAD QUALITY

It takes forever to charge and it will not hold a charge for very long.
Put a full charge on the battery but only works for 2 minutes max life

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9:56 am EDT

Black & Decker Coffee pot

I bought a coffee maker and I'm finding coffee grinds in the bottom of my pot as the dripping water is collapsing the filters the model number is Design meets Flavour 12 cup Coffee Maker. Is there a defect in this model

Desired outcome: Coupon

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9:16 pm EDT

Black & Decker Coffee pot

I bought a coffee pot about 9 months ago and it leaks from the bottom. I had the same kind before and it lasted years, so I bought the new one. After I make a pot of coffee there is a puddle of coffee under the whole coffee pot. It is not water that is under it either. I would like to get this coffee pot replaced with a new one. I do like your products and would like to continue to use them.

Desired outcome: Replacement

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3:58 pm EDT
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Black & Decker Just a question

We bought a new 12 cup coffee maker at big lots on fridy june 18th. Got home did all the prewask and ran wter thru 1st cycle. Made coffe and went to a cup of coffee and coffee went everywhere. Upon inspection we noticed that the spout was not taper like it should be.Spo we had and old black and decker pot we had just retired about about 2 years of use. That pot poured right. Coparing the 2 you can see the differncei love the pot and black and decker products

Desired outcome: JUST NEED TO KNOW WHAT I CAN DO

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Doob
Alliance, US
May 29, 2022 9:31 am EDT

Purchased a 12 cup B&D coffee maker March of 2022. Making a pot of coffee ends up with the water rising above the filter area, runs over and makes a pot of undrinkable murky grounds in the carafe and a mess on the counter. The filter basket is securely in the correct alignment but doesn't drain out right. Serial number is CM0950B. Can this item be replaced?

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11:39 am EDT
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Black & Decker HLVA315J type1 12vmaxDC

So sad, to purchase this Black and Decker hand held vac. Always great products, just with this hand held power switch and closing button lock, this device is not operable. Purchased at Walmart ( Greenville Pa. ) and discarded my purchase cash register slip. Why not, Black and Decker, was always a great product. Cost $ 59.00 March 2021 refund and still have product and box. box number HLVA315J62 bar code [protected] Thanks, for your help. Charles Wilson 171 N. Maysville Road. Greenville Pa. [protected]@yahoo.com

Desired outcome: refund, Black & Decker (U.S.) inc. Towson, MD 21286

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2:53 pm EST
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Black & Decker BV 2500 Type 6 Leaf Blower

I have been using this Leaf Hog for just a few months and I it now does not shut off when I push the ON/OFF switch to the off position. I have to unplug the AC line to shut the blower off. I have also experienced where if it does shut off when I set the blower unit on the ground it turns on again, which it seems to me is a very unsafe. Did I miss an alert from B&D on this issue?

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12:17 pm EST

Black & Decker Price pfister faucet scam!

I'm so angry I could literally strangle someone! The Price Pfister junk pile of faucets are a scam on the public. These faucets are sub-quality and continue to break, causing astronomical damage. They don't last more than a year without something failing. I spent near $300 on this faucet and have nearly replaced the entire unit's internal plastic pieces one at a time over the course of 3 years, since it was new! The only thing they offer me now is an $80 replacement faucet or to keep sending me parts. I'm done with this scam and will be starting a class action lawsuit! REMEMBER MY NAME! SEE YOU SOON!

Desired outcome: Refund of $2000 for faucet cost and damages caused by their faulty products.

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9:43 am EST
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Black & Decker cm4200s coffee maker

We have a problem with our coffee maker, the lighted panel on the front of the machine is very dim and hard to read also the coffee pot is hard to pour from and not drip thank you I await your response. The problem started around mid november and has only become an issue when we happen to see the cleaning light flashing. A return would be impractical cost wise replacement would be great

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10:47 am EDT

Black & Decker Electric stainless steel kettle, 1.7-l

Bought this kettle 2 months ago. When boiling it makes so much noise you can hardly hear anything else. I will never buy another for sure $50.00 wasted Always thought B& D was good product Not so sure now [protected]@gmail.com

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8:07 pm EDT

Black & Decker Portable vacuum cleaner

bought a new portable vacuum cleaner and the wall mount was missing. I contacting Customer Service (which by the way is the absolute worst I have ever seen, or deal with). I was inform I was right, should have had one and I could buy a replacement part. Asking for the one I had payed for and not received, suddenly it didn't come with one. Black. +Decker has forgotten their most important component is their customer. I will never buy another item with Black +Decker on it

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9:23 pm EDT

Black & Decker cordless grass trimmer model lst136

04/22/19 After having read many positive comments online about Black & Decker ('B&D') trimmer (Model LST136), I ordered from Home Depot. About 4 months into gently using at the "low" speed, my arm was feeling the flow of electric current as if there was not enough layers of barrier between the motor and the human skin. Then 6 months into using it and the last month before put to hibernating in a new storage building, it was making my arm extremely uncomfortable due to not only feel of current flow but also violent vibration. It came with 2-year warranty with 2 options on good reason: either take it to authorized service center or bring back to the seller for exchange. It no longer qualified for the latter. Human being never answered at B&D. Tape recorder gave me info on 3 centers - all located outside the state I live in. Understanding that the world is fighting against COVID-19, as home owner I have to cut the grass that grows so rapidly in April but I find it's impossible to talk to a human customer service. Home Deport, sold me 2-year warranty on it, says they can't help and keeps turning me over to Black & Decker which never responds. I may have to throw this less-than-a year old trimmer away. It's just waste of money to buy B&D product these days.

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12:43 pm EST
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Black & Decker 12 cup coffee maker

12 cup programmable B & D coffee maker, model CM4000SC
I purchased above in Septemer 2019 at Canadian Tire and have been disappointed because it does keep the coffee hot,
would you please advise why this is happening.

I also have tried the strong brew feature and still not saisfied with the taste of cofee, despite having tried different blends of coffee. Please advise and thanks.

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12:21 pm EDT
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Black & Decker 14k portable air conditioner

S/N BPACT14HWT321800735. I reported it's failure on Aug. 22, 2019 to the customer service number under warranty at 844-299-0879. I was told a new unit would be shipped on three different occasions. I finally go a "supervisor's" name in the United States—Susan Westerville 929-265-3662. She does not answer her phone and refuses to return my numerous calls in which I leave my phone number.

Don Kinney [protected]

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Moniamer
Merrimack, US
Aug 08, 2022 5:43 pm EDT
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Same problems with Automatic voicemail on the phone number I was directed to by C/S agent. Not responsive. My portable a/C stopped working slightly after one year of warranty. Wasn't cheap... No service, no help...

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Carol Jung
, US
Feb 19, 2021 7:18 pm EST

I purchased a Black & Decker window Air Conditioner. I was able to speak to an agent. The problem I encountered was not lack of responsiveness on B & D part but that I was asked to get the SERIAL NUMBER from the A/C unit to give to agent. At first I couldn't find a serial number. on the outside area of unit or on the inside part of the installed unit. I called again to find out where the number would be located. After struggling (I am 71 years old BTW) to find a number anywhere on the outside of the housing unit, I had to get a ladder to do a close inspection. I had been told by agent to look for a white or silver tag on the side or bottom of unit. I found a small white paper with Alphabet letters and some numbers located on the inside of the outer housing that protruded from the back side of the unit. It was difficult to find and see behind the air venting where it was located. I did my best to take a photo with my phone but only could get a portion of the numbers. I would say to please have the serial and model number located in a convenient place where a customer can easily read the information. C. Jung

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Tiffany Osborne
, US
Aug 28, 2020 3:59 pm EDT

Hi Don,

Was this ever resolved? I’m experiencing the same issues.

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10:45 am EDT

Black & Decker psa 115b gb lithium sweeper

Bought this product from B&M & it has struggled to charge & hold charge
I see online that many people are struggling with same problem.
Comments-
The motor broke within 18 days of receiving it, disappointed as it is from black and decker... I expected more durability

worst sweeper in the world only lasted one week

Mine has lasted longer but even when working could only use short bursts & in end had to get main Hoover out

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7:00 am EDT

Black & Decker blender, model bl12475b

Like many of this model of blender currently reviewed on Amazon, mine made a big noise just before half of the plastic gear teeth on the underside of the blade tore off. I hate to have to recycle a perfectly good motor in this era of climate collapse, but the replacement part is expensive. Karen Slaney; 1725 17th Street NW, apt 505; Washington DC 20009.

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12:24 pm EDT

Black & Decker your customer care service is too bad

Very bad experience with black & dacker service providers they didnt even check my item they just [censored] and return after a week same as i given didnt replace any part. Even didnt open for repair or check to see which part is faulty. Soo disappointed with black & decker you can see your warranty statment about parts replacmet they said we will not replace any parts you have to perches even the device is used only 6 months.

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Black & Decker contacts

Phone numbers

1800 338 002 +1 (800) 544-6986 More phone numbers

Website

www.blackanddecker.com

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