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1.4 79 Reviews

Black & Decker Complaints Summary

8 Resolved
71 Unresolved
Our verdict: With Black & Decker's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Black & Decker reviews & complaints 79

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6:57 am EDT
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Black & Decker smooth cut one touch can opener

c an opener has stopped opening & turning! What a piece of crap! I am very disappointed with something that worked great for a few weeks! This is not how a company should make products, just to use a short time, then to throw the JUNK away in a few weeks! Your PRODUCTS are horrid!I have had an older can opener the kind that cuts the lid off with sharp edges, since 1978! This piece of JUNK should not be sold! You should be ashamed of your company & the products that you make!

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5:49 am EDT
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Black & Decker customer service on bad 60 volt batteries

To whom it may concern,

Purchased a Black and Decker 60 Volt Weed Trimmer, extra battery and extra trimmer reels back on April 29th. Both batteries turned out to be bad which happens, not a big deal. Today is August 20th and still have not used the trimmer. After an all summer ordeal which included sending the batteries and charger to a Dewalt Service Factory in Denver. We have received one battery and our charger and the other bad battery back. Why they sent the bad battery back who knows. So I guess it is finally coming to an end, hopefully the new batteries are good. Is 4 months or more considered prompt service, if so then we need to find another tool manufacturer.

We have rental properties and have purchased numerous B&D tools including drills corded, 12v & 18v, circular saws, screw drivers accessories hand tools, garden tiller, 36v mowers, 2 blowers, 8 weed trimmers, extra fast chargers all along with our current products which was well over $300.00, and 12 - 18v batteries. Plus many many home products, these are products which come to mind, I'm sure there are lots more over the years and hopefully more to come in the future. I am seriously considering going over to the Kovalt Brand at Lowes Home Center. I can easily take my problems to their local store, in this case Rapid City. To this date have only bought a few tools from Lowes but I'm sure they would appreciate our business. Looking forward to hearing from you !

Timothy Theusch
306 N. 3rd St.
PO Box 1004
Hot Springs SD 57747
[protected]

Bought at Menards
04/29/2017
Case #[protected]
Trimmer - LST560
Charger – BDCAAC608
Battery - LBX 1560
Battery – LBX2560

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3:04 pm EDT
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Black & Decker mill & brew coffee pot

I recently purchased the Black & Decker Mill & Brew. I liked the feature that allowed me to put my coffee beans In the same basket as ground coffee and the built in grinder would grind the coffee and then immediately brew. Sounded like a great feature. I was however, very disappointed with this coffee pot. Even on the highest brew setting the coffee is weak to the taste. The basket did not require a filter so I spent time emptying the coffee grounds and then washing the basket. This was an inconvenience. Also, this is the first pot I have owned in years that left a residue at the bottom of the pot and in my coffee cup. Another poor feature is the design of the pot. It leaks when you pour it into the maker.

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2:51 am EDT

Black & Decker refused to give me warranty

I ordered a product from Black and Decker Coffee Pot. I used it only twice and after that it went on fire. I called to their customer service and asked what can I do with the above-mentioned problem but they told that I can do nothing as I have no warranty. They didn’t give me warranty at all. I didn’t notice it in time.

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4:37 pm EDT

Black & Decker return policy was too expensive and difficult

Bought B & D 1.7 cu ft BNA 17 compact refrigerator for daughter's dorm room. Food had a metallic taste. Refrigerator would just stop working without warning, spoiling food. Took it back to Walmart. Wouldn't take it because they said it was past 90 days. Called customer service. Return policy was too expensive and difficult. Wrote to company president and got no response. Don't buy this.

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7:23 pm EST

Black & Decker poor quality toaster oven

I replaced a 2000 TY1 B&D toaster oven with the TROS 1000. The product is more cheaply made with poor design features than the one replaced. I had a difficult time hanging the oven. The spacers do not screw into the hanging screws. The instructions say you may need help to hold the spacers in place as the unit is screwed in. I used the spacers from the old toaster oven which did screw onto the hanging screws. The hangers are easily bent and I had to straighten the hangers and then bend the hangers to make them hold the space saver up. I then had to shift the entire unit to keep the door from hitting the mounting bracket. I keep my fingers crossed it does not fall down. But then, if I get rid or the unit, it makes no difference.A drop down crumb tray rather than a removable tray is messy and is a stupid design change for a hanging oven. One must either clean up the crumbs from the counter or put another container under the tray to catch the crumbs.

There is no broiler. I made the assumption that when the product description says “Broiling Rack Fits a Casserole Dish that the unit included a broiler.”I did no comparison shopping because I liked the old toaster oven and was too much in a hurry to buy. Do your research and comparison shopping.Finally, I never saw a digital appliance without a clock.

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Scottcunning
, US
Mar 14, 2016 10:09 pm EDT

I was placing the rubber lid on the blender as it sat on the kitchen counter. The lid is a tight fit so you have to press down firmly. As I was pressing on the top, the jar fell onto its side and shattered on the counter top. Unfortunately my right wrist went directly into the broken edge of the jar and sliced my wrist open. It required 20 stitches by a plastic surgeon. I was fortunate that I only sliced a vein and not an artery.

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braddovel
Harrisonburg, US
Sep 26, 2012 6:43 pm EDT

Got this Black and Decker coffee maker a few months ago, (after a storm blew up my old one).I have worked many years in restaurant's, but this coffeee maker is impossible to pour without it run down the side and making a mess.Tried many different techniques, same results.
Was just wondering if some of these companys even field try their products before putting them on the market

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butch
, US
Dec 13, 2011 11:57 pm EST

Part quick clamp back ordered till Dec 2011. What do I use to cut up wood until then?

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I AM ALWAYS RIGHT
Pittsburgh, US
Dec 14, 2011 2:40 pm EST

TM, he wants to cut wood. His product is backorder. If he can't find an equivalent part, what do you suggest?

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I AM ALWAYS RIGHT
Pittsburgh, US
Dec 14, 2011 12:40 am EST

A product is back ordered. Try a different vendor. If that doesn't work, find an alternative. Otherwise wait.

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3:58 pm EDT
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Black & Decker they don't stand by there product

Black and Decker digital iron works well when it works.But never works for more than a year. I wonder if they have something programmed in to make it stop working after the 1 year warranty is up.

Call me an idiot, but I actually bought two of them. The first one the cord went bad and they had me send it to them and they sent me a replacement, refurbished of course. Because it took so long for them to send the replacement, I (dummy me) went out and bought a new one. Figuring that they had fixed the problem and I would just have two irons that I liked. Well one year and two months later the new iron went out. Same cord problem. So I took out the iron they sent me and one month later that iron shows error code. The owners manual says nothing about an error code, so I called the company. Agent #1180 Kathy said there is nothing I can do it is out of warranty. About the error code, unplug for five minutes and try again turn on a low setting. When I explained to her that I had done that and more she again, said nothing I can do. Where is the pickle?

Three irons and I still can't iron

They don't stand by there product.

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ton van lent
, NL
Jul 02, 2011 5:20 pm EDT

ik heb een black&decker schroefmachine gekocht binnen een jaar ging de oplader stuk, geprobeerd een andere oplader te bemachtigen, het bleek dat ik beter een nieuwe machine kon kopen omdat de prijs van de oplader bijna gelijk was aan een nieuwe machine. Dus een nieuwe machine gekocht binnen 1 jaar ging ook deze oplader stuk, ik vind dit echt slecht daar ik deze machines niet meer kan gebruiken.Ik heb nog een keer geinformeerd naar een oplader maar helaas de prijs is niet in verhouding van nieuwe machines.

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3:31 pm EDT
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Black & Decker it does not work!

I purchased their electric pest control, which comes in a package of three. Plugged them in and all they seemed to have done is attracked more pests in my house. I had to continue using spray. I have cats and did not want to use spray. I was going to purchase Riddex, and people are saying they don't work either.

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Etown Mike
Elizabethtown, US
Sep 23, 2009 6:43 pm EDT

In spite of the claims made on their commercials & info-mercials, these products DO NOT WORK. Think about it...would all those pest control companies still be in business if those contraptions were effective? (Seriously, take a look in the yellow pages under "pest control".)

Here's the url for an opinion written by a professor at the university of arizona. You'll have to cut and paste it to your browser. There are others but they all say the same thing.

http://ag.arizona.edu/yavapai/anr/hort/byg/archive/ultrasonicpestcontroldevices.html

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10:12 am EDT
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Black & Decker product producing flames

I am on my second Black & Decker Skillet. On the first one, the plug was incredibly difficult to insert without force so I exchanged it for the identical skillet. The second one was easier to plug in at first. After a few months the plug started coming out on its own and it started being difficult to plug it all the way.
Last night I was using the skillet. After about 1/2 hour of cooking I started hearing weird noised from my kitchen, I went in to investigate and was horrified to see sparks and flames shooting out from the bottom of my skillet. Luckily I had the skillet sitting on a tempered glass cutting board so my countertop wasn't set on fire.
Today I tried contacting Black & Decker online only to find out that they do not make kitchen appliances, they outsource the work to a company called Applica Consumer Products and Black & Decker do not offer support, even though it's their name on the product. I tried to contact Appllica Consumer Products online and the search engine could not find them. That means that even though the Black & Decker name is on the product, you can't assume that it means you are buying: quality. warranty, or any kind of customer support. If you also had problems with this product, or any other, you need to contact (in Canada) the Health Canada Product Safety Division at [protected] OR (in the USA) the National Capital Region Consumer Product Safety Bureau at [protected].

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12:56 pm EDT
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Black & Decker cordless weed wacker batteries

I have used my weed wacker for less than two summers and I got two batteries with it when I bought it at Lowes and I only get 10 or 15 minutes of use out of each battery. I charge them the way I am supposes to, and it is agravating not to get any more use out of them.

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fds619
El Cajon, US
Apr 21, 2011 2:07 am EDT

MOTOR FELL OUT OF THE BOTTOM OF THE LAWNMOWER

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dlakers
Davenport, US
Jul 24, 2009 12:57 pm EDT

Do they claim the batteries are to last longer?

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9:43 am EDT
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Black & Decker poor service

I have a major complaint. I bought one of your under the counter coffee makers, less then three (3) weeks ago. I have the receipt for when I bought it. Two problems that I have with the coffee maker is that the clock is ALWAYS off. It does not keep the time all the time. I will set it on the correct time and it will be off by 8 hours when I get home from work. Also when you put the coffee pot into it place the drawer will come out part way. So some mornings we have had over fill all over the counter. Now I have to get up and turn it on and watch it do everything. Just so I won't have any accidents to clean up. Would like to know what you want me to do or what you can do for me. Also just to let you know. I bought one of your under the counter can-openers for my mother for Mother's Day and right now I don't really know if I want to give it to her.

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Julie Kemp
, US
Oct 16, 2015 10:07 am EDT
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Our frustration with B&D Spacemaker toaster ovens makes me wonder why we keep trying! Good concept, poor execution! I don't think that I have the receipt, though we do have the box, purchased at Ollie's, and held for awhile till the old one had an element burned. Our other ones stopped toasting on the under side, even though the element were red. Enter the new improved? Spacemaker oven, model TROS 1500B Type 1, which of course necessitated changing the holding frame. Within a month the knob broke, super glue fixed it. This am the left side of the handle fell off..not sure how we'll fix it! I hate giving up counter space, but I can't convince my husband to get the new digital Spacesaver toaster oven.

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smitch
Glenview, US
Jun 26, 2013 9:38 am EDT

i bought a hedge trimmer where the battery pack and charger did not work and they refused to replace it

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smitch
Glenview, US
Jun 26, 2013 9:37 am EDT

bought a hedge trimmer and they refuse3d to replace the charger and battery pack

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Dietmar Knappe
LaPorte, US
Jan 12, 2012 1:08 pm EST

I bought a brand new B&D Jigsaw w/case, used it one time on 3/4 " plywood and it stopped working and hasn't worked since. How can I get restitution? Dietmar Knappe [protected], dietmarknappe@yahoo.com

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7:54 pm EST

Black & Decker lack of parts support

I purchased a black & Decker HT22D from Home Depot 6 months ago. I have been very satisfied with trimmers performance. Unfortunately the last time I used it one of the ears on the cutting blade broke off.
Today I took it to a Black and Decker service center for repair and was told it could not be repaired since Black and Decker no longer provided replacement blades. In conclusion, I'm very upset that Black and Decker doesn't support what they sell. While it was an excellent product until the blade broke.

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Black and Decker
, PH
Jun 01, 2010 8:10 am EDT

bought it, it is impossible to find a replacement key - I have spoken to three official service centers and looked on the B&D/Dewalt website as well.
http://www.blackanddeckerparts.net/

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Susan C
Alexandria, US
Apr 15, 2009 3:07 pm EDT

I bought a rechargeable cordless electric lawnmower last summer. It has a safety key without which it is a very large paperweight, and the movers packed it somewhere unfindable as of yet. Only 7 months after I bought it, it is impossible to find a replacement key - I have spoken to three official service centers and looked on the B&D/Dewalt website as well. It might be available in June - imagine how tall my grass will be by then!

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4:57 am EDT
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Black & Decker ordered new - got used and defective

Ordered the coffeemaker on 4/26/08 Received shipment 5/8/08. They sent me a coffeemaker: 1.that was not the model I even ordered and, 2. HAD BEEN RETURNED TO THEM BY ANOTHER CUSTOMER BECAUSE IT QUIT WORKING AFTER A WEEK! How do I know this? THEY INCLUDED ALL OF THE OTHER CUSTOMERS PAPERWORK IN MY BOX! and the coffeemaker had clearly been used. I emailed them and they sent me an automated response saying they would email me a return authorization(basically if they saw fit) in 7-10 days, charge me 15% restocking fee and it would take two months to see a credit on my charge card. And of course, they can't be reached by phone-convenient for them. Luckily, I have Paypal to fall back on for help.

DO NOT DO BUSINESS WITH THIS OUTFIT - Had I taken the time to read all the complaints about this company I never would have ordered from them. Live and Learn.

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11:34 am EDT

Black & Decker faulty product!

I am a very dissatisfied customer with Lowe's and Black & Decker. I am dissatisfied with Lowe's only because this isn't the first product I've had a problem with. They should do a better job screening the products they sell. That's my only beef with Lowe's. They are a fantastic business otherwise.

About a year and a half ago I purchased a Leaf Hog from my local Lowes (East Dallas off NW Hwy). On my second use, the motor burned out and it didn't work any more. I took it to Lowe's but they told me to contact B&D. I contacted B&D and was told to take the Leag Hog to a Service Center in Garland, TX. I did. I left it with the technician and within a couple of weeks received a new Leaf Hog. On using the Leaf Hog for the first time, it burned out. I called B&D back and they sent me another new Leaf Hog. The same thing happened. I may have done this one more time. I don't recall. Finally, I was so upset I threw out the defective Leaf Hog, went to Home Depot and purchased a new Toro leaf blower. It works great.

The product was recalled but Customer Service didn't know that and I only found out after I stumbled upon it on their website. Shame on you Black & Decker for your poor internal communications. You've lost this customer for life.

William Long, Dallas, TX.

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totoro-dave
Leadwood, US
Oct 18, 2010 6:17 pm EDT

My first leaf hog from black and decker lasted 20 days before it died. Took it back to Lowe's and got a replacement at the store. The second one lasted 10 days before it began sparking like crazy in the motor. Seriously, it looks like there are tiny little welders in there trying to assemble an aircraft carrier. This is a total crock. Not only because the product is junk, but because I wasted a whole day messing with it when I could've been sucking up leaves. Bottom line---my yard is STILL full of leaves and now I've got to mess with the black and decker folks to get another defective unit.

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Stanley Holmes
,
Nov 04, 2008 5:00 pm EST

Company Name:
home depot
Company Contact:
customer service
Company Address:
10930 New Halls Ferry Rd,
St Louis, MO MO 63136,
Country:
United States
Company Phone
[protected]
Incident
I bought a black & Decker leaf hog, on 9-27-07, On 9-28, it completely stopped working. The unit was used a total of 4 times.
Damage Resulting
I have a piece of equipment that is not working. After calling the number on my receipt I got a message stating to send back to the company and pay for service and labor at my expense. I thought N B&D was such high quality. They are off the list with me

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12:00 am EDT
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Black & Decker waste of money

Black and Decker - www.blackanddecker.com

I have had several poor experiences with Black and Decker products. I have chosen appliances by Black and Decker based on price and visual satisfaction. The blender I purchased broke within six months. The food processor that I bought just last month just broke tonight. I am almost glad that it broke... It was so difficult to use in the first place. The locking function needs some work. I do not want to spend my money replacing products that should have longevity! Please look elsewhere before wasting your money on these products.

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Diane Nusbaum
,
Oct 04, 2007 9:51 am EDT

I am very disappointed in the Black and Decker Power Pro ll. The first time I used it I found it almost impossible to latch and unlatch the lid. After several attempts the flimsy little latch tabs on the bowl snapped off. The processor is now totally useless and was a complete waste of money. Black and Decker used to have a very good reputation but with this poorly designed product it will certainly not be selling many food processors.

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12:00 am EDT

Black & Decker very bad designed product

I purchased a black & Decker BV4000 Type l l20Vac 60142 Blower and Vac from Home Depot a couple years ago and from day one the vac bag will not stay tightly attached and the debri blows all over operator and into air. You replaced this bag once, but now it is not working again. Have you improved this product and since the replacements aren't working, am I entitled to a discount on a better product?

Please advise as this is an excellent idea but a very bad designed product.

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12:00 am EST
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Black & Decker what happened to black & decker?

Black & Decker used to mean quality in home appliances and you could feel good about purchasing their products. This Quick N Easy food processor is garbage.

Cheap, poorly manufactured plastic pieces and nobody gave any thought to the "convenient" spout which spews product all over the counter when you try to use it. Maybe if you had a container the size of the kitchen sink to catch whatever you're trying to shred...

The main problem, however, is the locking lid. Cheap, cheap, cheap! Fine for processing with the blade in the bowl, but the tiny plastic latch BROKE the first time I tried to shred mozzarella. No pressure on my part, mind you, just the pressure of the cheese upward SNAPPED that latch.

I've only owned this thing for 2 months. Really disappointed in Black & Decker. I have no doubt the motor will continue to run forever, but what good is it? The replacement part costs as much as the original appliance! Now I will spend considerably more on a different brand with better track record and customer service.

What happened to Black & Decker?

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Chumley Smithers
,
Sep 19, 2007 7:45 pm EDT

Would you buy a drill from Oster?

Then why would you buy a food processor from Black & Decker?

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12:00 am EDT

Black & Decker steer clear of black & decker

I purchased A Black & Decker vacuum bagger (model VS 2000) new from WalMart, and it NEVER worked properly. The Blacj & Decker replaced another bagger I had that was made in France, and which worked perfectly, but for which bags were no longer available. The point is that I am familiar with how vacuum baggers are supposed to work, and the B&D never performed as advertised. My second mistake (the first being the purchase of a Black and Decker product) was my continued attempts to make this piece of garbage work until the one year warranty expired. When I contacted Black and Decker, they were unwilling to even look at the machine to determine if it was defective. My advice: steer clear of Black & Decker. It is an inferior product, and their service is non existent.

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12:00 am EDT

Black & Decker the blender died several weeks ago...

I made a spur of the moment purchase of a B&D blender and a B&D coffee maker b/c a $20 rebate was offered from Linens and Things. One was purchased in late December '05; the other in early January '06.

The blender died several weeks ago while it was blending cooked chick peas and yogurt. We, like another customer who has written about his iron, wanted to try to fix the motor, but could not access the it b/c a very special screw driver is needed.

I would like a refund, and I promise not to purchase a B&D blender again.

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PhilGeis
THE VILLAGES, US
Sep 27, 2023 8:59 am EDT
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Bought the edger/weed whacker a couple of years back - thi nk at an Ace Hardware

Battery won't charge or charger doesn;t work - connected just blinks red forever. In any case - this product is now useless.

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Eileen Carlins
, US
Apr 09, 2023 9:17 pm EDT
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did not receive a boiler rack and pan to hold rack. toaster oven was shipped to me and received 3/31/23.

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ckwenzel
, US
Nov 11, 2019 4:52 am EST

cracked in 3 months while on the coffee maker. When I called for a replacement I was told no warranty on glass! It said right on your website that it has a 1 year warranty? customer service was a joke, very unpleasant. please resolve this as I love using your products. Charles Wenzel

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Linda Downer
, US
Aug 05, 2019 2:17 am EDT

This battery indicates it is totally charged (solid green light), but when placed in weed-eater it "growls" once and then dies. This item was only used a couple of times. Can you replace?

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Minakshi2972
, IN
Jun 30, 2019 8:36 am EDT

When I try to use the iron it makes some solid strange noise .I am in Gurgaon, India.technical glitch I am unable to understand ..however it starts shaking with loud noise which needs to b addressed..it's under warranty.

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Annetteb
, US
May 22, 2019 4:05 am EDT

Toaster almost caused a fire. I could smell something burning and found the toaster was still on even though the lever was up the actual toaster mechanism inside was down. I it melted the plastic in the kitchen garage and damaged it. I need to be compensated for a toaster, kitchen counter garage and installation. See video provided

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Monica Palmer
, CA
May 18, 2019 10:08 pm EDT

Stored my large clippers in shed over winter.went to use them today and the black rubber on handles turned in to to black stinky mush...like ceosote. Have washed my hands x 5 and still have imbedded in my skin.
Large clippers now useless.

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jaydee13
, US
Apr 02, 2019 5:02 pm EDT

I have only used this trimmer a few times, I bought extra string, I learned how to wrap the string form you tube, and now it just spins. What's up with that black n decker engineers? You screw up in the design to make extra money from consumers, again,

I want my, money back and now! I'm going to call your office and raise hell!

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wilson barnes
, IN
Mar 23, 2019 8:22 am EDT
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Dear sir,
We purchase Black and Deckar PW1200 pressure Washer through Amajon india online marketing on 14 January 2019.The product not working now and we will cal to coustmar care [protected] this number, and registered complaint name of Wilson barnes Mobile number [protected].But till date not taken any action.We request to give us service .

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wilson barnes
, IN
Mar 17, 2019 11:59 pm EDT
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The subject pressure washer pump - 240V, 1200W (Model # PW1200-B1)purchased on 14th Jan 2019 through Amazon( Order # [protected]) is not working.
The pump doesn't start at all.
Despite of repeated complaining to customer care there is no response.
Request you to kindly replace the unit at the earliest.

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Black & Decker?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Black & Decker Customer Service. Initial Black & Decker complaints should be directed to their team directly. You can find contact details for Black & Decker above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Black & Decker. Discuss the issues you have had with Black & Decker and work with their customer service team to find a resolution.