BJ's Wholesale Club

​Request (4531309)

I have called and written to you multiple times. I am unable to upload a PDF to this form. You can find the supporting email history, and photos were sent on 8/5/2021 to ​[protected]@bjssupport.zendesk.

Summary:
Member number: [protected]
Order number: [protected]
Order date: Apr 2, 2021
Berkley Jensen Montauk 5PC Fire Chat Set- Blue
Item: 234316 Model: 2110_CM7 5PC-B
This is what it includes:

​History for your reference:
Gas Fire Pit - was delivered with a WRONG PART! The fire put is missing panel C.

We can not complete the assembly of the fire pit without panel C.

I called the Manufacturer on April 29, 2021 - and was told PANEL C was on backorder. I can only conclude that the patio set I received was intentionally delivered with the wrong panel.

Either way, as of today, 8/13/2021, I still have not received the right panel or a new firepit.

Why is this not resolved? I contacted the manufacturer and BJ's multiple times. Neither company has fixed the issue of a costly item. Very disappointing that we cannot use it for the summer months.

I have also spent a lot of time trying to resolve this issue with phone calls and emails.

I would like this resolved by one of the item numbers below. ASAP

​You may email or call me.
Nadine Greenstein and Carol Greenstein
[protected]
[protected]@gmail.com

I was just at the BJ's in Newburgh, NY and I witnessed one of the most hurtful belittling situations I could see. A Caucasian manager who's name tag said Melissa spoke to a African American employee like he was dirt. I didn't get to see the employee's name tag but he was really big guy. She was rude and very disrespectful. The remarks sounded very hateful and racist. With all that is going on in this country how could someone like this be employed in a neighborhood where there are predominantly African Americans? How could BJ's tolerate something like this by their management staff?

I paid my all items over than $169.27, I putted bills over $157, and putted a lot coins, and coins go thought but not show on screen I called one customer service, she doesn't know how to do it, and she called another customer service came here, and she canceled my payment. The screen show I paid nothing. Then she called her manager or boss, her manager or her boss taught her control merchine and showed I only paid $2. I asked her pull out camera, they don't want. They try to cheat my money.

8/7/2021 - first time using cashier-less checkout. Was not aware that you are automatically charged a renewal in fine print with font colors of grey on black making it very hard to see. Cashier-less kiosks is a very busy/stressful option to make purchases and since there is only 1 real person register that is always busy, the customer has to do EVERYTHING. Looking for fine print is not an option that a customer has time for. This practice is very devious.

Would like the deceptive practice of Easy Renewal removed from the cashier-less kiosks or display a large sign in this area warning of this practice. Customer must be informed before being charged without their knowledge.

Also, was charged 2 taxes on a rotisserie chicken. I was not taxed on a previous rotisserie chicken purchase. Other stores who offer rotisserie chicken in the State of CT do not charge tax of any kind.

Please stop taxing food and follow the State of CT guidelines that only tax food eaten on the premises.

I bought the natural 2 pack of sliced cheese. The sell by date and expiration ate is September 1, 2021. But by august 5 there was mold and the cheese had gone bAd.

On 01/03/21, I was told by an ATT rep in the BJ's club in Fredericksburg, VA that I could get 4 free iPhone 12's for $173 a month if I switched my cell service to ATT. I have been paying $277 monthly for the past 8 months when I was told it would only take 3-4 billing cycles for my quoted rate to be applied. I've complained to the store manager and AT&T and am still awaiting appropriate resolution. Again, it's been 8 months to date and this also happened to my friend who made the switch to AT&T after I told him of the great deal I was offered to switch to AT&T. He too has yet to receive his quoted rate. Very deceptive and dishonest!

My checking account was charged $58.85 for a renewal on Aug.2nd.
I do not have an account to renew! Please credit my account

Hello, I went today to the Brooklyn branch at gate way center. At customer service center a manager named Anita was extremely rude to me. I will no longer shop at BJs anymore. This person should not work with people. If you value your customers you will send her to better training for her attitude and customer interaction skills. I was in line and she screamed at me telling me to pay attention. I was patiently waiting after her and other employees were talking about hairstyles. I did not hear her call me. She had the nerve to tell me to listen up. Not a way to treat a loyal customer.

We have had these many times before and always enjoyed them. The last package we bought in the beginning of July were completely tasteless and we end up throwing them away. They were frozen when we bought them and were in our freezer for about two weeks before we warmed up a few for a snack.

Very disappointed and unless there is a corrective action I won't buy Wellsley products again.

I didn't sign up for BJ's membership but on my card statement it shows that BJ's membership was charged to my account on 6/1 for $59.40 I want refund I never had BJ's membership and I don't want it and I never asked for it
Please check your information and let me know what's going on my email is [protected]@yahoo.com

07/24/2021
I ordered a tv online and used BJs citizens pay to purchase it. I wanted to pick it up early because we we going somewhere. I called BJs to see if I could and a female service agent on the phone said this "Don't come pick the TV up early and then come back and get another one."
I pretty much took this as don't try to steal a TV I did not appreciate this.
So I decided to cancel and get a better TV elsewhere. The trip got cancelled so I did not purchase a TV that week. I cancelled online and called BJs they said it was cancelled I was charged me 289.99 from my 500.00 credit. I went back online today and went to purchase another TV. I discovered I am still being charged for the TV I returned which is not allowing me to purchase a different TV . My account has been frozen for no apparent reason other than Management's racial profiling .

Man did not want to pay Membership fee.

Waterford, CT employee added Non-Household Member to another customer's Inner Circle® account. By doing this, man avoided paying BJ's Membership fee. This violates terms of Membership.

Membership #[protected] should be cancelled. This person (A.M.) should be required to obtain their own membership for their household.

On today 7-26-21 at 4:40 pm. I arrived at the deli counter at 4:40 I was next to be served. The black guy was working on an order for a customer who was there when I arrived. Another employee washed his hands (white guy) and the black guy asked him to help him cut cheese while he (black guy) continued to cut meat. A another customer walked up and the white guy asked the customer what he needed and took his order. Never once did either employee acknowledge that I was standing there and next to be served. I walked away and went to customer service and asked to speak with a manager. The young lady at customer called for a manager twice and the manager never came. Once again I left and tried calling the store to speak with a manager and got no answer. Sorry I did not get any of the employees names

My wife and I were shopping I n BJ's on Route 1 in North Brunswick this morning July 26th at approximately 9:30 am. At the checkout we left the items in the cart as we always did before. This time your female worker told us we had to take the items out of the cart for her to scan. We told her we never had to do that before as we watched your male worker on the next checkout scanning the items in that customer's cart. Your female called your Line Ambassador who told us we had to remove the items from our cart as her ignored what we were saying. I then asked him why he wasn't wearing a mask and he said he didn't have to because he was vaccinated. I told him the sign in the store clearly says masks are required as does not give exception to being vaccinated. He responded that he doesn't have to and started to walk away. I told him I was going to file a complaint and he said whatever and walked away. There have been too many problems in this BJ's in the past and now. If you want people to be a member you need to get better Management and better employees who follow the rules.