BJ's Wholesale Club
reviews and complaints

I would like to register a complaint about the treatment that I never received. I'm a 100% disabled retired Marine and I need assistance in order to move around. Therefore, I needed the use of a motorized cart while I navigate the store. In the past, this hasn't been an issue, but this time I managed to move from my car to the store and requested the cart as I have done numerous times in the past only to find that of the three that were available one was inoperable, one was being charged and finally one was totally drained of power. I sat for in excess of one hour waiting for someone to help me. I had inquired about a replacement cart and the person that I spoke to left to find a different one and that was the last that I heard about it. I was fortunate to have my sister accompany me as she was able to accomplish the shopping while I sat and waited. This is completely unsatisfactory and unacceptable and I request that this type of treatment ceases and I don't expect to be put in this type of position again.

I ordered kitchen appliances 3/21/2021 (about $4, 500 worth of items) with an estimated delivery date of 5/17/2021. The order has been "processing" since the 21st of March. I have called more than 10 times in the last 3 weeks to get an update on the now backordered items. In which, no one wanted to inform me of these being backordered. My significant other calls today (6/3/2021) they have no record of me calling. This has been by far the worst experience of my life. I will never order from BJ's Wholesale again. I could go on more but I have a "350 character" word limit and I am way past that already.

We ordered a recliner (Order #[protected]) on May 10, 2021. On May 13, 2021 we received an email saying "YOUR ORDER HAS BEEN SHIPPED" It's on the way.
Tracking is available 24-48 hours
after shipment notification.*

The FEDEX site has no record of having received this shipment. Trying to explain this to a BJ representative was beyond frustrating. We have had BJ membership for many years but had never ordered anything online before.

This experience will not encourage us to do it again.
Your messaging is misleading at best. Emailing that the order had been shipped was deceptive and wrong. Compared to Amazon you have a lot to learn.

I can not tell you how disappointed I am in the BJ's in Henrietta NY. We have given a lot of consideration and leeway due to the pandemic but now the changes are truly effecting my thoughts on switching to Costco. I cant believe the self check outs no longer have scanners. On an an average day there is 1 or 2 open lanes that are not self check out. Most of the time a long line with only 2 clerks. Now I have to remove everything from my cart and put on the tray (which overflows). So it takes me and everyone else twice as long and for someone with arm issues this is extremely hard. I'm so disappointed and have no idea why the change was made but its aweful. Our grocery stores allow us to scan as we put in our carts on an app and pay without standing in line and yours just made us load, unload, reload and then unload again at our car. Terrible decision and one that I think is going to make me switch where I shop.

As advertised: "We will bring your shopping to your car" biggest BS story ever told. Drove in to pick up my order, long line and no one attending to it, went inside trying to locate anyone with Blood Pressure at no avail, finally located a " manager " who was able to locate my order, lucky me, had to find a cart and carted it outside ( no boxes were given) with groceries, took an hour to get it done all by myself. So advise to leadership of the company, it is ok to advertise but make sure that company stands by its promises. Nobody wants or need to deal with [censored].

In Auburn Me store two nights ago to purchase a 8 x 15 dual entry, two window shed for $1499.00. It was originally price 1599. With a clip less coupon for $100. Sale was ending that night. Store had none in stock and wouldn't give a rain check. Called Portland Me store which had 6 in stock. Told them I would be down 1/2 hr away. They called back before I left to tell me the forklift guy was gone for the night so I couldn't pick up. He stated he would honor the price for next day. Went to Portland store to pick up and was told their price is $1899. - $100.
? I had them call the Auburn Store to confirm the $1499. Price but was told the vendor came in last night and took sale price tag away and they couldn't help me as vender changed price. What? 24 hours later and they couldn't confirm their price as it's a vendor item and they have no control of that!
I'm only asking to purchase this 8 x 15 shed for the $1499. Price that was hanging in the shed in Auburn that I couldn't get a rain check and also couldn't pay for on the phone the same night at Portland store.
Thank you
Portland Me store has 6 in stock which I will drive back to to pick up. It shouldn't be hard to look up the Auburn Me store price to confirm this whole thing.
My phone number [protected]
Email [protected]@gmail.com

on 3/1/21 a deduction of $55.00 was deducted from my account. Called to dispute, gave team member my information was told would be refunded within 13 days, spoke with George. 3/4 called was told would be refunded within 12-15 days was processed on 3/2/21. On 3/11/21 spoke with Adrea will be completed on 16th was given his ref#3992367. 3/16/21 was told it was processed on 5th should receive by 3/19/21. 3/19/21 was told has not been processed asked to speak with manager, Peter. Peter returned my call gave my account information new ref#4074889. 3/23/21 Peter called payment has been refunded, as of 3/24/21 no refund will see in 4 to 7 days. This is outrageous, they have lied for almost a month. it is only 55.00 but it is my 55.00. this is the worst customer service that I have ever dealt with. I will need to go to another source, it this is not resolved shortly.

Bj's Wholesale Club Corporate Office Headquarters HQ
25 Research Dr.
Westborough, MA 01581

Wednesday, March 24, 2021, my son and I visited BJ's at 12190 Lake Underhill Rd. Orlando, FL 32825.

Disappointed that the unsweet Leaf Tea that was advertised was no where to be found and/or an employee to ask. The Tropicana Lemonade was as well unavailable.

I went out of my way to shop at BJ's for these items but nothing would have prepared my son and I for the unprofessional aggressiveness and tone from your employee while we were trying to exit the building.

We walked up to your employee at the exit approximately 6' from the exit and handed your employee the receipt for the product's I had just purchased. He walked to the front of our cart, checked a few things. While waiting for your employee to finish acting like he was doing something important, my 27 year old son's defective mask slid down his face when we attempted to exit. Your employee, still in front of our cart demanded that my son put his mask back on, so he did. Your employee remained in front of our cart. My sons defective mask slid down once again while we were trying to leave. Your employee continued to block our right to travel freely. Your employee got nasty and his voice became violently demanding that my son wear the mask until we were outside the building. Not wanting to start a confrontation, which I'm sure your employee was escalating, we pushed the cart around him and left.

This action by your employee is not acceptable. We felt physically threatened and fearful of your employee.

I demand that the money I spent renewing my membership to be refunded. If you feel the need to prorate, then prorate for the one or two months that I have had my renewed membership.

Suggestion;

Maybe you should have a box of masks at the station by the door. Offer a mask to your customer if their mask has become defective. Then can your customer safely take the 4 steps to exit your wholesale club.

I have used these strips several times and am very happy with them. I recently got another box and for some reason several of them have not stuck to my teeth had to throw them away without using. The first two I did not think to email but just had two more same things happened. I am not sure if it was just something wrong with this box. The lot of number is 303219 a.
Exp date is 08/2022.

Thank you
Arlene Austin
[protected]@yahoo.com

The bjs I was working at was the worst experience I have ever encountered. I have always had excellence in customer service and great work ethic. When I started working at this bjs. I saw the nastiest customers come in on a regular basis. I have never seen so many ignorant and rude people. The bjs I worked at has sets rules but they dont follow them at all. They will have workers continuously on the phones every day and theres one woman that will stay talking on the phone at the door for hours. I believe something about earphones was said but she went out and bought a smart watch and started talking in that. There is a boy that works there that wears his pants around his ankles where the customer asked if he wanted to use his belt. Why is the general manager allowing employees to go in there every day and use the phone for hrs on end while checking receipts. And they wonder why they are losing so much product. The general manager there is also naturally an [censored]. I think bjs hires people that are hard because they think maybe theyd be good at being strict. But at this bjs you have someone that dosnt follow their own rules and is just ugly to the employees. They honor expired coupons every day and when a customer is being rude to the employee and refusing to pay a membership and the surcharge they come over and honor that too for the [censored] customer. It makes no sense. Why have these rules if your going to give [censored] customers what they want. At the end alot of the workers here are quiting often or have plans to quit. This bjs will always be a cycle of ugliness and never get a head without the proper management.Coroporate. If they care at all about respect for employees and their business. They will fix things. Otherwise theyre name will eventually dissapear little by little. The general manager should have fired the people that takes phones calls every day all day because those people clearly dont respect the workplace and theyre not follwing the rules but then again this bjs doesnt follow their own rules. The customers are so nasty there. I am not saying customers dont deserve respect. But they are not giving respect so they definitly dont deserve to be honored. Employees deserve respect. If bjs doesnt care for their employees to get respect it will only get worse for that company. The general manager was not understanding when problems occured. She didnt care. She was displaying ignornace and I have power and control. It was fairness and employee rights at all. This is completely unnacceptable. Because she was a general manager im assuming that her representation of bjs is how they want to be represented. Its unnacceptable. The whole store is trash and any customer can see that as well as the employees. For whatever employees are left. A new face every week, for an old face gone. Everyone just wants to be right there and have power. Noone listens, at all. Its discusting. The employees dont follow the rules and bjs doesnt care that they dont follow the rules. This bjs doesnt even follow their own rules. If the customers treat the club members like [censored]. And bjs still honors them. How does that look on bjs and their employees as well. When does bjs show respect for their employees. After the customers are already swearing at them and complaining. And bjs comes over and praises the customer. If thats not desperate to honor [censored] customers and not value the employee then then idk what is.

Hello and good morning first of all the deli manager is very rude and nasty and doesn't train his workers that is very unprofessional for your company to have workers in the deli department not having a food handling license and being by there self that not good .I'm calling the health department and report u all in

I want to correct my billing address on my online order. (online order time) Called phone number given by my local branch -27 minutes wait. (1st call) Hung up on me. 12/13/2020 at 7:00 pm.
My member number: [protected] (you can track this operator)
Now on again...
All because the online order option messed this "easy" ordering option up.
It asked me my billing address and I put it in.
It asked me the shipping address which is different...I put it in.
My receipt shows both billing and shipping address to be the same.

You can send me an apology to the address below. A credit back for my invested time would be appreciated as I know your time is valuable too.