Bakery order
I went to BJs on Thursday to order a cake for my mom is turning 85 and went to pick it up today Saturday and the cake was no where to be found. I didnt receive a receipt or anything as the employee told me all I had to do was give the last four digits of my cellphone that was on the order to find the cake. Anyways the cake was never found and now my mother...
Read full complaintCustomer service
I'm a customer at 6607 Wilson Blvd. Falls Church, VA 22044 store. It's been very uncomfortable lately at the time to leave the store. After completing the purchase, you have to be screen just in case "you are stealing merchandise"? before you exit. Even in the middle of this pandemic, the employers put their hands on the food and products that have been...
Read full complaintI was charged for membership which I never signed up for and never had one
I didn't sign up for BJ's membership but on my card statement it shows that BJ's membership was charged to my account on 6/1 for $59.40 I want refund I never had BJ's membership and I don't want it and I never asked for it
Please check your information and let me know what's going on my email is [protected]@yahoo.com
Customer service
07/24/2021
I ordered a tv online and used BJs citizens pay to purchase it. I wanted to pick it up early because we we going somewhere. I called BJs to see if I could and a female service agent on the phone said this "Don't come pick the TV up early and then come back and get another one."
I pretty much took this as don't try to steal a TV I did not appreciate this.
So I decided to cancel and get a better TV elsewhere. The trip got cancelled so I did not purchase a TV that week. I cancelled online and called BJs they said it was cancelled I was charged me 289.99 from my 500.00 credit. I went back online today and went to purchase another TV. I discovered I am still being charged for the TV I returned which is not allowing me to purchase a different TV . My account has been frozen for no apparent reason other than Management's racial profiling .
Desired outcome: My 289.99 credit returned
Waterford, CT store - adding Non-Household Members to Inner Circle® accounts
Man did not want to pay Membership fee.
Waterford, CT employee added Non-Household Member to another customer's Inner Circle® account. By doing this, man avoided paying BJ's Membership fee. This violates terms of Membership.
Membership #[protected] should be cancelled. This person (A.M.) should be required to obtain their own membership for their household.
Desired outcome: Membership #[protected] should be cancelled.
being skipped over to help someone that just walked up
On today 7-26-21 at 4:40 pm. I arrived at the deli counter at 4:40 I was next to be served. The black guy was working on an order for a customer who was there when I arrived. Another employee washed his hands (white guy) and the black guy asked him to help him cut cheese while he (black guy) continued to cut meat. A another customer walked up and the white guy asked the customer what he needed and took his order. Never once did either employee acknowledge that I was standing there and next to be served. I walked away and went to customer service and asked to speak with a manager. The young lady at customer called for a manager twice and the manager never came. Once again I left and tried calling the store to speak with a manager and got no answer. Sorry I did not get any of the employees names
Service
My wife and I were shopping I n BJ's on Route 1 in North Brunswick this morning July 26th at approximately 9:30 am. At the checkout we left the items in the cart as we always did before. This time your female worker told us we had to take the items out of the cart for her to scan. We told her we never had to do that before as we watched your male worker on the next checkout scanning the items in that customer's cart. Your female called your Line Ambassador who told us we had to remove the items from our cart as her ignored what we were saying. I then asked him why he wasn't wearing a mask and he said he didn't have to because he was vaccinated. I told him the sign in the store clearly says masks are required as does not give exception to being vaccinated. He responded that he doesn't have to and started to walk away. I told him I was going to file a complaint and he said whatever and walked away. There have been too many problems in this BJ's in the past and now. If you want people to be a member you need to get better Management and better employees who follow the rules.
Ruined me at start of pandemic
I've been fighting for my job and/or money and threatening lawsuits. You've taken no action for a year. Now it's time for me to take mine. Enjoy having all your dirty little secrets exposed to media strike enthusiasts and a couple of local channels. You ruined me. Now you're ruining yourselves. You allowed toxic individuals to mentally (sometime...
Read full complaintCustomer service booth in the store
On July 25, 2021 - Bjs Employee C. (working in the customer service counter) and cashier number: 368383 Incident: Arrived for a refund of a item that was purchased on 7/15/21. My receipt was on the app and no paper receipt was provided by me the member. The cashier told me that without a paper receipt I could only obtain a store credit. I calmly explained...
Read full complaintTires
Hello our family of 4 is pretty busy, I'm a night shift nurse and my wife is in the military. When I bought 2 full sets of BJ's tires for our main vehicles I assumed I would be able to walk in and drop off the vehicles at our convenience for tire rotations and balancing, shop, and leave. After calling my local Fayetteville club they told me I couldn't walk the cars in, but an appointment is needed and no appointments are available for 5 days. We both don't have the time to drive these cars in separately and arent off at the same time very often. I'm having buyers remorse and wished I would have bought the tires at Walmart where walk ins are welcome. I'm not sure how I can properly care for these tires unless I pay Walmart to deal with them. My membership is going to expire in August and I will likely not be renewing.
Regards,
Aaron Eichstedt
Desired outcome: Allow me to walk in my tires
RX eye frames
I purchased Pierre Cardin eye glass frames on 11/16/2020, The screws fell out of the fames. I can't see without my glasses, didn't know they even had screws holding them on. They said they couldn't fix, would sell me new frames for 1/2 price. If I would have purchased them from Lens Crafters, they would have repaired, like take the screws out of one of the...
Read full complaintTire center
On Saturday, July 17, 2021, my tire blew out on Interstate 285 and I waited 3 hours for a tow truck. My car was towed to the dealership where the spare tire was put on my vehicle. I then drove to the BJ's tire center closest to my home at the Camp Creek Marketplace, 3585 North Commerce Drive, East Point, GA 30344, where I purchased all 4 tires with warranty...
Read full complaintBeing charged 8 time for 2 orders and haven’t received it all
I placed 2 orders on Saturday 7/17 at bjs in bellport ny I was charged instantly on my card including shipping for the order to come Sunday 7/18 when Sunday came my order came in different deliveries and also pick up eat time being charged again I have not received my entire order and have been charged 8 times
Desired outcome: My account credited
Management and employee
Management be yelling in employees face and spitting. They will change people schedule with no one consent. They make you feel uncomfortable and seems as if they is only doing it with certain employees.
Read full complaintCustomer service
On july 16, 2021 at around 5:45 - 6:05 at register #57, an employee was rude to me on two occasions within five minutes. First I apparently clipped the wrong coupons and the register pinged the employee for assistance, the employee came to the register I was at, looked at the coupons then looked at the products and said something to the effect of this i...
Read full complaintBreyers vanilla Ice cream
The bryers ice cream that we bought didn't smell nor look good. It was spoiled and didn't have a very nice scent. It didn't look appetizing and it's no good.
Read full complaintBILL DODSON club 35
hi my name robert waz i was a meat cutter from [protected], and [protected]. i resigned due be bullied and harassment from cathy grimmer. i found out today from my current manager that bill is making some very threatening and harassing comments. this is very upsetting because your company was given a cease and desist letter which i still have a copy of. i thought this matter was resolved but after seven years i guess not.
Desired outcome: stop harassment
Item was paid for and scheduled for pick up, then canceled!
Ordered a Above ground pool ([protected] order#). Paid for it online and was given a scheduled time for pick up. Then next day told it was cancelled! Call to customer service had me speaking with woman in the Philippines! REALLY! This was no help and un American for a American Company to be out sourcing these calls. I am livid that all 229 Bj's cannot be...
Read full complaintDiscrimination
My issue with management in this store began when New York State Governor Cuomo amended his lawless executive order regarding masks. Thus allowing businesses to kick out customers (such as myself) for not wearing a mask because of health problems caused by wearing a mask. At the opening hour on the very morning of the day after Cuomo's amendment, the...
Read full complaint and 3 commentsCredit for plates
I went into lansdale PA Bjs to return the plates I got that were the wrong size. Eileen was the employee that was there not a very pleasant worker said to me you can return the. You need to exchange them you need to get the right size ones. So I got the right size and she rand them up and a $2 coupon came up that I loaded on my card. She then Had hard time...
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