I have enjoyed reading your magazine throughout most of my adult life. I equate the Better Homes and Garden brand with quality; ideas and products that help improve the quality of my home and life.
I purchased a pair of lounge chairs from Big Lots in Tampa, Florida. I don’t normally shop at this retailer but when I saw your name attached to the chairs; this gave me a sense of assurance so I went ahead with the purchase.
The chairs did not last longer than 3 months before they began unraveling and the cushions faded as well. These chairs were kept outside since they are designed for outside usage – either by a pool or outdoor patio and the latter in my case. I spent over $200 dollars on the two chairs-cushions were included and for them to fall apart is really disappointing. The chairs were for my two daughters and I think they may have sat on them no more than half a dozen times so they were disappointed as well.
I am not sure if your company was the manufacture of these chairs or if your company just allowed the manufacture to use your “good name” –licensing agreement, perhaps?
My reason for writing is to inform you of this situation, which I feel you, should know. And to state, in my opinion, that incidents like this cheapen the Better Homes and Gardens’ reputation. Hopefully in the future you will carefully consider putting your name on products unless you are 100% assured of their quality.
4704 W Fair Oaks Ave
Tampa, FL 33611
My shower curtain was not inspected and I suffer from really bad OCD and it was made upside down. It is the one with seashells..lobsters and fish. Fish only look like that when they are dead. I am in Sturgeon Bay WI at my new camper and if I could have brought it back to Wal-Mart I would have I picked it up at the DePere WI store...but bought 2 months ago or so and open it up hang it and the next time I went into my bathroom I was shocked. I sure hope someone is inspecting better after this complaint. The rugs that came with it are awesome. Thank you to the person that has to deal with reading complaints. Dorothy Leurquin.
Purchased this 4 piece sheet set from Walmart for 54.88. I washed them and put them on the bed. After the second night we slept on them, the top sheet tore near the bottom during the night. I tried to exchange them and Walmart will not let me because i tuck the top sheet under the matress. The assoicate said it was my fault they riped. I have always tucked my sheets and blankets under the matress. Extremely disappointed with the quality and that I am out the money for these sheets.
I recently purchased these sheets and the first night we slept on them, my husband drooled on the pillow and...
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I purchased a Better Homes and Gardens offset umbrella from Walgrens which was delivered 8/28/2015. While setting it up we discovered the pole was bent the wrong way, forward rather than backward, causing it to be too low to the ground. This was apparently a manufacturing defect. I am 5'6" and could not walk under it. I called customer service and spoke to a representative named Daniel and sent him e-mail pictures of the umbrella. He said they would send a replacement pole. 9/30/2015 I called Daniel again as I had not received the pole. He said there was a delay but the pole would ship in 2 days. 10/30/2015 still no pole. I called and got a different chap as Daniel was not at work. This chap said they were on back order. Called 11/9/2015 and spoke to Daniel. He said I should return it to Walgrens. Why didn't he tell me that 2 1/2 months ago? I relied on the Better Homes and Gardens instructions and customer service representative Daniel. How am I suppose to return an item with no box? And by the way...summer is over.
I have never before seen a picture of a person on the cover of the magazine, most likely because it is a magazine about homes and gardens! I was quite upset when my recent magazine had the ugly mug of Michelle Obama. I will be canceling my subscription immediately. It is not the place of a home and garden magazine to push any political agendas.
After a week of searching for the BB&G phone number, finally found it at this site. Called BB&G to correct errors with my subscription and extend my subscription. The customer service rep stated that their computers would be down for the rest of the week (called on a Tuesday) and asked me to call back a week later. He could see that my subscription was not correct but could not fix it. He also stated that BB&G had not tried to hide their phone number from subscribers which is a patently false statement.
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