Sun-Times Media’s earns a 1.0-star rating from 0 reviews and 5 complaints, showing that the majority of readers are dissatisfied with news content.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
We havent received our papers for over a week
We havent received our papers for over a week. I have called 3x with no resolution! We have paid almost $100 for our papers re entry and no resolution yet. We are LONG term customers. This is unacceptible and fraud!
I called the *** to cancel my subscription
I called the *** to cancel my subscription. They said I can't get my money back even though I paid till February 2022! I told the boss I didn't know about this rule when I signed up; he said it's in the small words on their website. Can you please help me get my money back? I'm an old person with not much money. Thanks a lot for your help.
I renewed my subscription for home delivery of the Chicago Sun-Times newspaper, hopin that their delivery issues had been resolved
I renewed my subscription for home delivery of the Chicago Sun-Times newspaper, hopin that their delivery issues had been resolved. The deliveries got much worse than in previous years. I talked to a supervisor at the Chicago Sun-Times askin' for a full refund of my $150.00 for not receivin' my papers. I am a senior on a fixed income. They claim there are no refunds for lousy delivery, only extensions of paper delivery which I cannot keep track of. I have been a reader of their paper for 45 years. I am tired of payin' for lousy service. Please Help. Have A Blessed day.
Is Sun-Times Media Legit?
Sun-Times Media earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sun-Times Media. The company provides a physical address, 2 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Suntimes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Suntimes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Suntimes.com you are considering visiting, which is associated with Sun-Times Media, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Sun-Times Media have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Sun-Times Media website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Suntimes.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Sun-Times Media has a strict no-refund policy for all purchases, and any attempts to dispute a charge with the credit card company are met with evidence of the policy. This prevents many chargebacks, but also results in dissatisfied customers who feel they have no recourse.
- Sun-Times Media protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- A website associated with Sun-Times Media has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
On 9/23, I talked to a customer service rep to place an order for mail delivery to a correctional facility
On 9/23, I talked to a customer service rep to place an order for mail delivery to a correctional facility. They didn't tell me that the papers would be a week late. They said the papers would start right away. I called multiple times to find out why the paper wasn't delivered on time, and only yesterday, on 10/12, was I told that the papers are a week behind. I asked for the papers to stop and requested a refund, as well as for the call to be reviewed. A supervisor told me that they would need to check with higher-ups to see if I can get my money back. They said someone would call me back, but I haven't received any calls yet. My account number is ***, and I expect service from Monday to Saturday.
I've been a loyal customer for over 20 years
I've been a loyal customer for over 20 years. For the past 15 years, I've been paying electronically. The invoice for December was sent in December, paid electronically on 12/30, and delivered on 12/31. In January, I started receiving messages from the collection department. I sent a scan of the December invoice to customer service and got a response on the 25th of January. In February, I sent another message to the customer service email. They thanked me for my patience and said they were working to find the payment. This weekend, they canceled our subscription because they said we didn't pay. Their finance department has a big problem. No one else had issues with our electronic payment. It's really upsetting that they haven't been able to find the mistake and punished us for their incompetence. I want our paper delivery back and my account credited correctly. They obviously put our payment on someone else's account. I'm sure other customers are facing the same problem. It's shocking how incompetent they are. I would greatly appreciate your help.
Overview of Sun-Times Media complaint handling
![Atlanta Journal Constitution [AJC]](/images/business/48-48/104927/atlanta-journal-constitution-ajc.jpg){kind=small}
California Staats-Zeitung
1 review
Cascade Subscription Service
6 reviews
The Chronicle of Higher Education
21 reviews
Publishers Clearing House / PCH.com
431 reviews
CanPages Inc
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!