Menu
Register
Write a review File a complaint
Better Homes And Gardens Customer Service Phone, Email, Contacts

Better Homes And Gardens
reviews and complaints

Better Homes And Gardens's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.bhg.com
www.bhg.com

Learn how the rating is calculated

1.0 1 Review 218 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Better Homes And Gardens complaints 218

ComplaintsBoard
B
6:51 am EDT

Better Homes And Gardens daily prizes from different bhg magaines

Please let me know if you can read the attached captchas! For the past few days, I can do the BHG, Fitness, and Parents daily sweeps, but not Martha Stewart, More, Shape, Better Recipes, nor Recipe Daily.
Could you please let your provider know that this is not acceptable to your clients and give us a normal captcha that we can read - it's not really fair that we cannot read these captchas and therefore do not have a chance to win the wonderful daily prizes you give to us.
Thank you so much for your assistance.

Read full review of Better Homes And Gardens and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
K
K
Keith Butts
, US
Jan 11, 2019 1:53 pm EST

I have one by one lost the ability to log into the Meredith sites. Started with Martha Stewart, then Parents, Then Shape and now BHG. It accepts my user name and password then say it failed to load to their log in. Wrote to them, but no answer.

ComplaintsBoard
K
5:14 pm EDT

Better Homes And Gardens bhg red gas grill wmu720ksie0783r-000658

This grill was purchased in December 2016 and always seemed to have issues but last weekend it became engulfed in flames coming up from the back of the grill this was just warming up no food was even on this grill why it caught fire is crazy, my rail on my patio caught in fire we had to call the fire department. Fortunately my propane did not catch on fire and blow my home up we were extremely lucky.

Read full review of Better Homes And Gardens
View 0 more photos
Hide full review
ComplaintsBoard
J
2:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Better Homes And Gardens incorrect parts for patio set

Ordered a patio set from home and gardens through walmart.com, when I opened box that was sealed just fine, the right arm part for the loveseat was missing. In the box they provided 2 left arms, no big deal right? I called customer service and spoke with someone who was very un- energetic and rude. After a case was filed he then rudely told me I needed to contact someone else. I then followed his instructions and emailed customer service with my case number. After getting a few responses and asked for pictures of a part I didn't have and a receipt that I also didn't have because I already sent them the order number as proof of purchase, I then didn't hear from anyone for at least 3 to 4 days. Then I had to start all over about my complaint with the same non sense. It's now about a week since I received my item and it was only partially put together, and after spending $500 I think anyone would be aggravated. I then finally get a response that my part will be sent via FedEx and they will contact me via email with the tracking number which never happened . I just happen to send a email to the last person I spoke with one day and she then sends me a screenshot of the delivery notice ! Are you serious. I will never purchase anything with home and gardens ever again.

Read full review of Better Homes And Gardens
Hide full review
ComplaintsBoard
J
3:01 am EDT

Better Homes And Gardens plug in wax burners... set of 2

My wax burners were given to me as a Christmas gift 2016. In the box was a plugin counter burner and a wall plug in. In April 2017 both started to show signs of the lining of plastic burnt. As time went on they got worse. They now sit in a box because I believe they are a fire hazard. I would be greatful if these could be replaced with ones that don't have the plastic lining. Thank you.

Julie M Bombardieri
[protected]@yahoo.com

Read full review of Better Homes And Gardens
View 0 more photos
Hide full review
ComplaintsBoard
C
7:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Better Homes And Gardens gas barbecue grill

Bought your grill in June of 2014 the grease pan rusted through I am aware that it is no longer under warranty but when I called to purchase another one I was told that this model(gbc1462w/bh14-[protected] )was discontinued that I would have to get an after market one. I do not have a problem with that the only thing is I can't find one. I'm very disappointed in your product . We use our grill quite often not to mention I also purchased your small portable grill that I'm worried that I might not be able to get parts for if I need. I thought that when we purchased these grills we were buying quality products now not so sure I'll ever purchase another one or continue my subscription to your magazine. If you could help me find another grease tray I would greatly appreciate it because I really don't want to buy another grill

Read full review of Better Homes And Gardens
Hide full review
ComplaintsBoard
R
7:03 pm EDT

Better Homes And Gardens replacement parts for canopy

I have a BHG Gilded Grove Canopy. I have two metal bars broken and can't find a way to get replacement parts. [protected] is not helpful. How do I get the parts I need? The only thing that the BHG website seems concerned with is getting magazine subscriptions to get more money put in their hands but not help their customers that I've already paid money for products
Michael Murray
[protected]
[protected]@yahoo.com

Read full review of Better Homes And Gardens
Hide full review
ComplaintsBoard
A
8:00 pm EDT

Better Homes And Gardens lounge chairs

I have enjoyed reading your magazine throughout most of my adult life. I equate the Better Homes and Garden brand with quality; ideas and products that help improve the quality of my home and life.
I purchased a pair of lounge chairs from Big Lots in Tampa, Florida. I don’t normally shop at this retailer but when I saw your name attached to the chairs; this gave me a sense of assurance so I went ahead with the purchase.
The chairs did not last longer than 3 months before they began unraveling and the cushions faded as well. These chairs were kept outside since they are designed for outside usage – either by a pool or outdoor patio and the latter in my case. I spent over $200 dollars on the two chairs-cushions were included and for them to fall apart is really disappointing. The chairs were for my two daughters and I think they may have sat on them no more than half a dozen times so they were disappointed as well.
I am not sure if your company was the manufacture of these chairs or if your company just allowed the manufacture to use your “good name” –licensing agreement, perhaps?
My reason for writing is to inform you of this situation, which I feel you, should know. And to state, in my opinion, that incidents like this cheapen the Better Homes and Gardens’ reputation. Hopefully in the future you will carefully consider putting your name on products unless you are 100% assured of their quality.

Respectfully,

Ann Kelly
4704 W Fair Oaks Ave
Tampa, FL 33611
[protected]@gmail.com

I

Read full review of Better Homes And Gardens
View 0 more photos
Hide full review
ComplaintsBoard
D
10:14 am EDT

Better Homes And Gardens my shower curtain from wal-mart and I am so glad someone inspected mine I bought.

My shower curtain was not inspected and I suffer from really bad OCD and it was made upside down. It is the one with seashells..lobsters and fish. Fish only look like that when they are dead. I am in Sturgeon Bay WI at my new camper and if I could have brought it back to Wal-Mart I would have I picked it up at the DePere WI store...but bought 2 months ago or so and open it up hang it and the next time I went into my bathroom I was shocked. I sure hope someone is inspecting better after this complaint. The rugs that came with it are awesome. Thank you to the person that has to deal with reading complaints. Dorothy Leurquin.

Read full review of Better Homes And Gardens
View 0 more photos
Hide full review
ComplaintsBoard
S
2:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Better Homes And Gardens king size sheets model number bh16-[protected]

Purchased this 4 piece sheet set from Walmart for 54.88. I washed them and put them on the bed. After the second night we slept on them, the top sheet tore near the bottom during the night. I tried to exchange them and Walmart will not let me because i tuck the top sheet under the matress. The assoicate said it was my fault they riped. I have always tucked my sheets and blankets under the matress. Extremely disappointed with the quality and that I am out the money for these sheets.

Read full review of Better Homes And Gardens
Hide full review
ComplaintsBoard
T
9:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Better Homes And Gardens queen size sheets item number [protected]

I recently purchased these sheets and the first night we slept on them, my husband drooled on the pillow and the spot on the pillow case turned white. When I washed them, even more of the pillow case turned white. Also part of the fitted sheet has some white spots. I did not use bleach. Very disappointed, as we like everything else about the sheets.

Read full review of Better Homes And Gardens
View 0 more photos
Hide full review
ComplaintsBoard
K
2:40 pm EST

Better Homes And Gardens sheet sets

My husband purchased two sets of Queen sized, 300 thread count wrinkle free (ha, that's a laugh because I have to iron them after washing) sheet sets. I change the sheets once a week, iron them and put them in a storage bag till the next changing. About 2 weeks ago, I noticed small tears in the top sheet in both sets. Yesterday, I again washed the sheets, and when they came out of the washer, there was a huge hole in the center of the top sheet. I am completely disgusted with these $50.00 per set sheets, and will never purchase anything from Better Homes and Gardens again.

I can be contacted at [protected] if anyone cares enough to contact me.
I have attached a picture of the sheet I described.

Read full review of Better Homes And Gardens and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
C
C
Cynthia Hattier Lewis
, US
Aug 09, 2017 8:23 pm EDT

I bought the 400 thread queen set and after several washings small holes are appearing all over - one is big. To the lady from Ocean Springs - did you contact BH&G ?
Thanks,
Cynthia in Tennessee

ComplaintsBoard
J
2:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Better Homes And Gardens offset umbrella

I purchased a Better Homes and Gardens offset umbrella from Walgrens which was delivered 8/28/2015. While setting it up we discovered the pole was bent the wrong way, forward rather than backward, causing it to be too low to the ground. This was apparently a manufacturing defect. I am 5'6" and could not walk under it. I called customer service and spoke to a representative named Daniel and sent him e-mail pictures of the umbrella. He said they would send a replacement pole. 9/30/2015 I called Daniel again as I had not received the pole. He said there was a delay but the pole would ship in 2 days. 10/30/2015 still no pole. I called and got a different chap as Daniel was not at work. This chap said they were on back order. Called 11/9/2015 and spoke to Daniel. He said I should return it to Walgrens. Why didn't he tell me that 2 1/2 months ago? I relied on the Better Homes and Gardens instructions and customer service representative Daniel. How am I suppose to return an item with no box? And by the way...summer is over.

Read full review of Better Homes And Gardens
View 0 more photos
Hide full review
ComplaintsBoard
U
9:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Better Homes And Gardens cover picture

I have never before seen a picture of a person on the cover of the magazine, most likely because it is a magazine about homes and gardens! I was quite upset when my recent magazine had the ugly mug of Michelle Obama. I will be canceling my subscription immediately. It is not the place of a home and garden magazine to push any political agendas.

Read full review of Better Homes And Gardens and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
SouthernGirl59
Clayton, US
Sep 19, 2011 1:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If it had been Laura Bush . . . . would it have bothered you? To cancel your subscription over a photo of the very beautiful and very intelligent Michelle Obama is just plain stupid! They probably put her on the cover because she has a vegetable garden at the White House and she is our first lady. If you don't like who they put on the cover . . . start your own magazine.

VetoForBRs
VetoForBRs
Minneapolis, US
Jul 28, 2011 10:25 pm EDT

Maybe they put Michelle Obama on the cover to... sell magazines and make money. Because in the end, that's all that anything is really about.

L
L
lovie2000
, US
Jul 28, 2011 10:11 pm EDT

Is the cover actually pushing politics or is it actually showing you that Michelle Obama gardens too...I think the fact that she gardens and does things to decorate her home is very relevant...

Maybe you just don't like the Obama's... and better yet, you posted this mess to get the reaction you are getting and going to get...

This woman being on the cover of Home and Gardens is no reason to cancel a full subscription... of a magazine... that plasters many different photos on it... but you are gonna cancel supposedly because of politics...

Politics my ##%^%$$ its because its Michelle Obama

VetoForBRs
VetoForBRs
Minneapolis, US
Jul 28, 2011 10:05 pm EDT

Agreed. Political agendas are everywhere these days.

ComplaintsBoard
G
5:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Better Homes And Gardens subscription

After a week of searching for the BB&G phone number, finally found it at this site. Called BB&G to correct errors with my subscription and extend my subscription. The customer service rep stated that their computers would be down for the rest of the week (called on a Tuesday) and asked me to call back a week later. He could see that my subscription was not correct but could not fix it. He also stated that BB&G had not tried to hide their phone number from subscribers which is a patently false statement.

Read full review of Better Homes And Gardens and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
Margaret Ring
,
Nov 13, 2008 11:45 am EST

I have not received issues for the months of October and November. My subscription should run through May, 2009.

Thanks

A
A
Andrew and Zahne
Perth Metro Area, AU
Oct 08, 2012 4:41 am EDT

This is for Better Homes and Gardens.
This is about your Barbecue Competition on last weeks show.
Congatulations to all the winners but there were NO WINNERS from either Western Australia or the Northern Territory.
I am sorry but this just STINKS AND IS UNFAIR!?
Australia is made up of eight states and territories and these twenty(20) barbecues, should've been shared out between ALL the states and territories equally, not just to Eastern/Southern States and Territory.
So when you do have free phone-in/sms competitions, these prizes should be allocated in lots of eight so at least every state and territory has a chance to win a prize.
Why don't you talk to your sponsors about this, they'll probably tend agree that this should be the case, it will be a lot fairer for everybody in this country, who do watch Better Homes and Gardens.
My fiance' enters your competitions all the time and when we watch your program, there are hardly any winners from Western Australia, why is that... we're Australian too.
So this is to you Better Homes and Gardens, make it fair to all states and territories...

Thank you, Andrew and Zahne

D
D
dandb
Elm City, US
Jul 21, 2011 7:50 pm EDT

Received the same thing.

E
E
ejp
, US
Oct 04, 2010 8:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I received a renewal notice the first of Sept., and immediately paid it for subscription through Nov. 2011. The first of October, I received what appeared to be a billing statement for a year subscription. It clearly says "BILL - IMPORTANT: Amount due is payable on receipt. PAY THIS AMOUNT $12.00". I made no commitment that would warrant a bill being sent; had in fact already paid. This is obviously a scam, disguising a further renewal as a bill that is owed. It is an unscrupulous practice, and I will be cancelling my current subscription.

ComplaintsBoard
M
11:58 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Better Homes And Gardens did not receive magazine

There was a special on Better Homes and Garden magazine which I ordered through Publishers Clearing House. It was only 5.99. I sent a check and no magazines.

Read full review of Better Homes And Gardens and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
N
N
Nsncy Kessler
Cass City, US
May 16, 2015 2:50 pm EDT

paid for and never received any issues of Better Homes and Gardens nor receive Fsmily Circle nor any of free gifts that was included, Where is my subscriptions?

P
P
Pow Yee Yang
Brooklyn, US
Mar 22, 2014 9:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Pow Yee Yang, and my address is 1655 82nd St. Brooklyn NY [protected]. I paid online for one year subscription by Jan 22, 2014, and never received issues.

R
R
Ramsey
Coal Center, US
Mar 14, 2009 1:30 pm EDT

I too paid for, and never received, Better Homes & Gardens along with Country Living, which I received two issues of and was then notified that it was being canceled. Nice, So they have my twenty five dollars and I have the last two issues of County Living, and no BH&G. I have sent emails and received promises of replacement issues ("Oh yes, they've sent it, they don't know what the problem is") RIGHT! I am contacting my bank and the post office and filing a complaint. Crooks!

ComplaintsBoard
C
6:23 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received no subscriptions from Better Homes and Gardens, for some reason they keep sending a bill to me I never ordered any magazines, I did send a note back to them in the past 3-4 months for this very thing, and now they still send a bill stating my account is past due and to restore my account to good standing I should pay $22.00. Once again I have...

Read full review of Better Homes And Gardens and 7 comments
ComplaintsBoard
L
4:27 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 3/24/2008 I mailed a check to add three years to my subscription, which was not to expire until november 2009, I have not received the new addition to my subscription and did not receive the all time favorites vol. 2 cookbook I was promised when renewing my subscription. Heres hoping to hear from you about this problem. Thank you, Leslie e. Smith.

Read full review of Better Homes And Gardens and 36 comments
ComplaintsBoard
Y
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Below is a copy of my correspondence with Better Homes & Gardens. I bought a back issue of one of their magazines via their website for my son's bedroom. We were interested in purchasing or building the bed with build in shelves. The magazine sent did not have the information. I sent a reply as listed below and spoke to a rep via the subscription line, who...

Read full review of Better Homes And Gardens and 27 comments

Better Homes And Gardens reviews 0

Looks like Better Homes And Gardens Company has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Better Homes And Gardens, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Better Homes And Gardens

Screenshot Better Homes And Gardens
Better Homes and Gardens (BHG.com) offers a variety of home improvement content, including decorating ideas, gardening tips, and an array of recipes. They also provide inspiration for DIY projects and information on remodeling. Their services extend to an online shop featuring home decor, furniture, and outdoor living products.
How to file a complaint about Better Homes And Gardens?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, you can create one by clicking on the 'Sign Up' or 'Register' option on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- In the 'Complaint Title' section, briefly summarize the main issue you have experienced with Better Homes And Gardens.

4. Detailing the experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern, any transactions you had, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from Better Homes And Gardens.

7. Review before submission:
- Ensure that your complaint is clear, accurate, and complete before submitting it. Review all details for accuracy.

8. Submission process:
- Click on the 'Submit' button to officially submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Remember to follow these steps carefully to effectively file your complaint about Better Homes And Gardens on ComplaintsBoard.com.

Overview of Better Homes And Gardens complaint handling

Better Homes And Gardens reviews first appeared on Complaints Board on Jun 18, 2007. The latest review Disappointing Experience was posted on May 18, 2024. The latest complaint cover picture was resolved on Jul 28, 2011. Better Homes And Gardens has an average consumer rating of 1 stars from 219 reviews. Better Homes And Gardens has resolved 3 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Better Homes And Gardens contacts

  2. Better Homes And Gardens phone numbers
    +1 (800) 374-4244
    +1 (800) 374-4244
    Click up if you have successfully reached Better Homes And Gardens by calling +1 (800) 374-4244 phone number 0 0 users reported that they have successfully reached Better Homes And Gardens by calling +1 (800) 374-4244 phone number Click down if you have unsuccessfully reached Better Homes And Gardens by calling +1 (800) 374-4244 phone number 0 0 users reported that they have UNsuccessfully reached Better Homes And Gardens by calling +1 (800) 374-4244 phone number
    Customer Service
    +1 (515) 284-3000
    +1 (515) 284-3000
    Click up if you have successfully reached Better Homes And Gardens by calling +1 (515) 284-3000 phone number 0 0 users reported that they have successfully reached Better Homes And Gardens by calling +1 (515) 284-3000 phone number Click down if you have unsuccessfully reached Better Homes And Gardens by calling +1 (515) 284-3000 phone number 0 0 users reported that they have UNsuccessfully reached Better Homes And Gardens by calling +1 (515) 284-3000 phone number
    Meredith Corporation
    8666164244
    8666164244
    Click up if you have successfully reached Better Homes And Gardens by calling 8666164244 phone number 0 0 users reported that they have successfully reached Better Homes And Gardens by calling 8666164244 phone number Click down if you have unsuccessfully reached Better Homes And Gardens by calling 8666164244 phone number 0 0 users reported that they have UNsuccessfully reached Better Homes And Gardens by calling 8666164244 phone number
    More phone numbers
  3. Better Homes And Gardens emails
  4. Better Homes And Gardens address
    1716 Locust St., Des Moines, Iowa, 50309-3038, United States
  5. Better Homes And Gardens social media
Better Homes And Gardens Category
Better Homes And Gardens is related to the Magazines and Newspapers category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.