CB Car Dealers Chrysler Complaints #322-341

Chrysler review: sales and business manager conduct/terrible facility

David Sovis of US

Aug 22, 2019 7:35 pm UTC

Very bad experience and will go elsewhere!

Betten Baker Chrysler Jeep Dodge in
Big Rapids, Michigan

Sales: Tom Myers

1st Contact: 8/19/2019
Last Contact: 8/22/2019

The following outlines our (my wife and I) concerns and experiences at this dealership. We initiated the sale by requesting information online on 8/17/2019. We were extremely interested in this vehicle and drove 25 miles to the dealership to see it. Once we test drove, we began purchase discussions with Tom. Unfortunately, their customer service went downhill quicky. From their self scrutiny of their dealership - no air conditioning, phones/voicemail not working, using personal cell phones for clients - to their lack of and/or misinterpretation of basic, relevant deal information. These are our concerns:

1. Ask anyone who works there - sales, business manager, etc. Phones/voicemail do not work. Unless they give you a personal cellphone number, no way to contact their staff. "Call you right back" responses take hours.

2. We were told we have financing approval. Great! Asked for the terms and income documentation requirements. "Oh, I'll call you right back..." really? Who tells someone they have approval and to come in as soon as you can without telling the terms and requirements? Several hours later we finally received this information (terms and no documents needed, just sign) - something they would have already had in hand with a real approval!

3. Made arrangements for closing. Was suddenly, frantically called and advised us that we needed specific documents. We had asked several times and were told "nothing needed"...we had everything needed, but, VERY UNPROFESSIONAL!

4. Arrived after a 25 Mile drive to their dealership and told all was all set. Then the business manager comes back and says that they made a mistake and one of our income documents was in the form of a 1099 instead of a W2 so it was disqualified... something they would have known if they were a professional organization. We bought a new 2019 Cherokee and $50, 000 motorhome using these same documents with not one hint of an issue! Then
had the audacity to try a "Bait and Switch" by trying to sell us to go with another lender at a 10% higher interest rate and over $200 a month more. Unbelievably, they were disappointed that we would not buy the vehicle under those terms. TOTALLY UNACCEPTABLE!

We had been to this location under the old management (McDonald Jeep) and they were just as bad. We tried to give them a second chance under the new management and have found that only the name and some people have changed, but, the service is less than dismal, still unprofessional and they demonstrated they really do not care what customers think, especially with the phrase from their business manager "...is there anymore venting you wish to do or are we done?" as I was calmly and respectfully explaining the facts of why we are very DISAPPOINTED with their sales technique and actions. We will not go back to any Betten Baker dealership and will share with everyone their unprofessional and potentially fraudulent actions.

0 comments

Add a comment

Chrysler - spare tire storage area. 11

Chrysler - defective brakes 23

Chrysler - sub frame rust 54

Chrysler - fraud 13

Resolved

Chrysler - fraud truck service 12

Resolved

Chrysler - 2013 chrysler 200 limited no passenger side heat

Chrysler - chrysler

Chrysler - service department

Resolved

Chrysler - My panoramic sunroof exploded

Chrysler - transmission has a hard bump

View all Chrysler reviews and complaints

Chrysler Contacts

Chrysler phone numbers

1800 870 714

Click up if you have successfully reached Chrysler by calling 1800 870 714 phone number 26 26 users reported that they have successfully reached Chrysler by calling 1800 870 714 phone number Click down if you have unsuccessfully reached Chrysler by calling 1800 870 714 phone number 24 24 users reported that they have UNsuccessfully reached Chrysler by calling 1800 870 714 phone number

2%
Confidence score

Australia

800 1692 1692

Click up if you have successfully reached Chrysler by calling 800 1692 1692 phone number 13 13 users reported that they have successfully reached Chrysler by calling 800 1692 1692 phone number Click down if you have unsuccessfully reached Chrysler by calling 800 1692 1692 phone number 9 9 users reported that they have UNsuccessfully reached Chrysler by calling 800 1692 1692 phone number

18%
Confidence score

International

8800 100 8182

Click up if you have successfully reached Chrysler by calling 8800 100 8182 phone number 0 0 users reported that they have successfully reached Chrysler by calling 8800 100 8182 phone number Click down if you have unsuccessfully reached Chrysler by calling 8800 100 8182 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling 8800 100 8182 phone number

Russia

+1 (800) 505-1300

Click up if you have successfully reached Chrysler by calling +1 (800) 505-1300 phone number 0 0 users reported that they have successfully reached Chrysler by calling +1 (800) 505-1300 phone number Click down if you have unsuccessfully reached Chrysler by calling +1 (800) 505-1300 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +1 (800) 505-1300 phone number

Mexico

+1 (800) 465-2001

Click up if you have successfully reached Chrysler by calling +1 (800) 465-2001 phone number 0 0 users reported that they have successfully reached Chrysler by calling +1 (800) 465-2001 phone number Click down if you have unsuccessfully reached Chrysler by calling +1 (800) 465-2001 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +1 (800) 465-2001 phone number

Canada

+354 534 4433

Click up if you have successfully reached Chrysler by calling +354 534 4433 phone number 3 3 users reported that they have successfully reached Chrysler by calling +354 534 4433 phone number Click down if you have unsuccessfully reached Chrysler by calling +354 534 4433 phone number 1 1 users reported that they have UNsuccessfully reached Chrysler by calling +354 534 4433 phone number

50%
Confidence score

Iceland

+420 221 586 512

Click up if you have successfully reached Chrysler by calling +420 221 586 512 phone number 1 1 users reported that they have successfully reached Chrysler by calling +420 221 586 512 phone number Click down if you have unsuccessfully reached Chrysler by calling +420 221 586 512 phone number 1 1 users reported that they have UNsuccessfully reached Chrysler by calling +420 221 586 512 phone number

Slovakia

+86 400 650 0118

Click up if you have successfully reached Chrysler by calling +86 400 650 0118 phone number 0 0 users reported that they have successfully reached Chrysler by calling +86 400 650 0118 phone number Click down if you have unsuccessfully reached Chrysler by calling +86 400 650 0118 phone number 1 1 users reported that they have UNsuccessfully reached Chrysler by calling +86 400 650 0118 phone number

China

+81 120 300 813

Click up if you have successfully reached Chrysler by calling +81 120 300 813 phone number 0 0 users reported that they have successfully reached Chrysler by calling +81 120 300 813 phone number Click down if you have unsuccessfully reached Chrysler by calling +81 120 300 813 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +81 120 300 813 phone number

Japan

+27 102 525 000

Click up if you have successfully reached Chrysler by calling +27 102 525 000 phone number 0 0 users reported that they have successfully reached Chrysler by calling +27 102 525 000 phone number Click down if you have unsuccessfully reached Chrysler by calling +27 102 525 000 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +27 102 525 000 phone number

South Africa

+82 803 652 470

Click up if you have successfully reached Chrysler by calling +82 803 652 470 phone number 0 0 users reported that they have successfully reached Chrysler by calling +82 803 652 470 phone number Click down if you have unsuccessfully reached Chrysler by calling +82 803 652 470 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +82 803 652 470 phone number

South Korea

+54 800 333 7070

Click up if you have successfully reached Chrysler by calling +54 800 333 7070 phone number 0 0 users reported that they have successfully reached Chrysler by calling +54 800 333 7070 phone number Click down if you have unsuccessfully reached Chrysler by calling +54 800 333 7070 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +54 800 333 7070 phone number

Argentina

+55 800 703 7130

Click up if you have successfully reached Chrysler by calling +55 800 703 7130 phone number 0 0 users reported that they have successfully reached Chrysler by calling +55 800 703 7130 phone number Click down if you have unsuccessfully reached Chrysler by calling +55 800 703 7130 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +55 800 703 7130 phone number

Brazil

+56 600 378 7000

Click up if you have successfully reached Chrysler by calling +56 600 378 7000 phone number 0 0 users reported that they have successfully reached Chrysler by calling +56 600 378 7000 phone number Click down if you have unsuccessfully reached Chrysler by calling +56 600 378 7000 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +56 600 378 7000 phone number

Chile

+1 (800) 334-9200

Click up if you have successfully reached Chrysler by calling +1 (800) 334-9200 phone number 0 0 users reported that they have successfully reached Chrysler by calling +1 (800) 334-9200 phone number Click down if you have unsuccessfully reached Chrysler by calling +1 (800) 334-9200 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +1 (800) 334-9200 phone number

800-247-9753

Click up if you have successfully reached Chrysler by calling 800-247-9753 phone number 0 0 users reported that they have successfully reached Chrysler by calling 800-247-9753 phone number Click down if you have unsuccessfully reached Chrysler by calling 800-247-9753 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling 800-247-9753 phone number

Customer Service

More phone numbers

Chrysler emails

support@chrysler.com

100%
Confidence score: 100%

Support

Chrysler address

1000 Chrysler Drive, Auburn Hills, Michigan, 48326, United States

Chrysler social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

May 21, 2026
View all Chrysler contacts