Chrysler – Page 18

15-Jul driving from Milwaukee home to Streetsboro OH, we hydroplaned and went across the turnpike median and back out onto our inside burm. At this time the Temp light flashed on and off quickly. We drove over to the outside berm where we decided to go to the next turnpike exit.
After a few miles the engine stopped stalled During this entire time the temp gauge never moved off of center and the temp light only flashed on and off while crossing from inside berm to the outside berm.
Called a tow truck which took us to Charlies Jeep Dodge Chrysler dealership in Maumee OH. We called ahead at 5:45 PM. They were closing at 6PM but said to leave the car and put the key in the overnight drop off, which we did.
While we waited for the tow we filed a claim with Grange Insurance.
We then used Uber to get to the Toledo airport to pick up a rental car as we still had two hours of travel time left to get home. Since we expected the repairs to be completed prior to our vacation we chose a two-way rental - drop off same location as pickup).
16-Jul Keith spoke with Nick in the body shop at Charlie's Dealership, he indicated they will look over the car, get it on the engine analyzer (since the engine light we lit) and keep in touch
17-Jul Grange explained how the claim process worked and they received the estimate for the repair work from Charlie's, approved it, and the repair began.
The repair estimate (RO #8007248 & #6198262) was to replace the radiator, transmission cooler, front and rear lower bumpers, radiator fan and a wheel alignment. Nothing else was on the estimate regarding the check engine lit.
18-Jul Keith spoke to Nick regarding completion date which was set at July 31.
24-Jul Nick called to say the car was ready early. The body work was completed and radiator replace all per the estimate. He said it had been test drove and it was running great.( mileage in and mileage out was identical)
As we didn't have the claim check from Grange yet, and we were leaving in 2 days for a vacation, we decided to put the total amount of the repair charges on a credit card.
We drove the 2 hour and 10 min drive back to Maumee to pick up car and return the rental car to the Toledo airport that night.
Unfortunately the car didn't make it out of the parking lot. The car barely started, and when it did it ran extremely rough. We attempted to drive away but the car lost power as it got close to 20 mph.
We returned the car to the same spot we picked it up from and put the key back in the drop box.
We then drove the rental 2 hours and 10 mins back home. During the drive we noticed on the repair orders the mileage in and mileage out was exactly the same so we wondered how they could have test drove it.
25-Jul Keith spoke to Nick and described how the car was behaving. They would give it a look over and get back with him.
26-Jul Due to us leaving on vacation this morning we had to return the rental car to the Cleveland Hopkins airport instead of Toledo airport and would incur a 300$ one-way fee which wasn't covered by insurance.
We also received the 2 party insurance claim check prior to our leaving for the airport.
29-Jul Nick contacted Keith and he said issue with the engine was caused by the spark plug covers being cracked (RO #6198412). He said they have seen issues with these and there was a recall to replace them. He was surprised we hadn't had an issue with them before. And even though it was not related to the accident they would replace them as warranty work. Nick also indicated that the oxygen sensor failed and was being replaced.
When Keith asked about compensating us for the extra 4+ hours trip and the hassle it caused they did agree to look into something for us.

2-Aug Nick called to say the car was fixed and had been test driven and was working great. When Keith asked about the compensation he did confirm with his manager that they would offer $150 back from our deductible.

4-Aug Arrived home from vacation at CLE, we got an uber home got Keith 's car and then drove the 2 hours and 10 mins to Charlies Dealership to pick up car.
The car started okay although we noticed that the air conditioning was blowing hot air.
As instructed we placed the counter-signed insurance cheque in the drop box so that they could cash it and refund us the charges to the credit card.
After driving for 5 mins the air conditioning started working.
After driving for 15 mins the engine Temp light came on. We exited the turnpike and stopped to check it out. Keith discovered that the radiator fans were not operating. He realized that the fuse was blown and swap the powerseat fuse to replace it.
The fans immediately began to work and the engine immediately cooled down and the light went out.
About 2 miles down the turnpike the Temp light came back on Keith instructed me to turn the heater on full blast and give myself some room in front of the car to get air circulating . After a few miles of this the light went out and the gauge dropped down to 3/4 We decided to continue to drive back home this way as we didn't want to take it back to Charlies, as we were fed up with them. hours, this kept the Temp gauge at about the 3/4 line and the Temp light off.
We wanted to get it closer to home and to a different dealership. I had to drive with the heater running full blast in 85 degree heat for 2
Within 15 mins from the home the Temp gauge came down to about 1/2, the normal position.
Once we reached home Keith checked the fans which were working and the temperature was normal. We decided to check it in the morning before I headed off to work.
8/5-8/8 Called Nick at Charlie's and left messages everyday. No return call. Finally left a message for Kevin and when he finally called back Keith tried to tell him about picking up the car and our trip home, he said he test drove it and it was fine.

5-Aug Keith tried to check the car but it barely started. I took 4 turns of the key before the engine caught, and ran extremely rough. At this time the check engine light was flashing, but the Temp lite was off and gauge was normal. The engine smoothed out after a few minutes.
Keith drove the car around the block and it operated normally except for the check engine light being lit.
We drove the car to Falls Motor City, Cuyahoga Falls, with the engine light on. During which time the Temp lit never turned on.
We explained our situation and experience with Charlie's to the Service Manager. He had never heard of the dry/cracking spark plug boot issue and said that seemed strange.

8-Aug Keith received a call from Falls Motor City to say that suspected the issue was that the cylinders were warped. Keith gave his approval to tear down the engine in order to for them to confirm their suspicion.
9-Aug Tear down reviewed that the cylinder heads did warp. But they had to wait until the insurance inspector came out to check out their findings.
13-Aug We received refund cheque from Charlie's Dealership.
14-Aug Keith received a call from the insurance inspector asking detailed questions regarding the accident, the car's prior maintenance, and what happened with Charlies. The insurance hadn't seen the second repair for Charlies since they did it as 'warranty' work.
15-Aug The insurance inspector called to say they would cover the cost of the repairs.
22-Aug 5:00pm got the call from Falls Motor City to say the car was ready. I picked it up and it runs great. We are very pleased with them.
38 days later

Very Very upset with Charlie's We made 2 trips to there (2 hours and 10 mins each way) to pick up my car that we were told had been test driven and was working great, when it wasn't working at all and wasn't even close to being fixed.
We feel we deserve some compensation for their failure to fix my car and to have us drive all the way there not once but twice and it still not fixed.
very happy with Falls Motor City. They figured out the issues right away and made sure the car was working before returning it to me. I will be going to them when my lease is up in 6 months.

Please respond with an acceptable solution
thank you
Cindy Bergoch
[protected]

This car is falling apart faster then i can repair it. First suspension problems, next rear view camera. The leather dash is peeling back. To top it off lifter bearings on hemi engine ate up the cam shaft. Now my wheel cracked. This is a money pit car. I have a 2005 GM boneville GXP that is more reliable then this 2012 300c. This is the worst car I have ever owned.

Chrysler complaint
Several weeks ago I took my 2018 Pacifica into Kimberly car city in davenport IA for an appointment to do some recall work. They told me they might take two days, so I rescheduled three weeks later to allow for a two day job. I am going to pick up my car this afternoon, day 2. Two of the four recalls were done. They say they don't have the parts for the other two. (scheduling a repair without the parts doesn't sound very smart to me.) They didn't even look at the warranty item I asked them to fix. All in all the service at this dealership is very poor. I am trying to find out my alternatives, but maybe I just have to live with the defects. Hope it doesn't cost me in the long run.

Extremely upset that after spending thousands of dollars on a new transmission as well as other repairs I am unable to get an ECM since you have discontinued the part. Without this part we will need to junk our beautifully kept cruiser that we love even with all the repair costs associated with this car. Our mechanic friends call it the PT loser but we were always confident the car would be around for many more years. With 114K miles I should not have to junk it. Is there any suggestion as to how to get an ECM? I called my local dealer and they said there are none available.

I

It is less than 2 years and 25, 000 miles and I am already having to change my rear brake pads and routers. I was told they would last 40, 000-60, 000 miles but that has never been the case. I am very frustrated and at this point will never buy a Chrysler product again. I have a Lincoln that is the same year and I have only had to change brakes once with approximately same number of miles.
I would like s response so see a significant number of people online who complaining about the same item.
My email is [protected]@comcast.net

Thank you
Mario Gallotto
[protected]

Lifetime warranty conveniently canceled through no fault of my own. No notice. I'm original owner, only 5700 hundred miles.
Vehicle most often in long term storage and dealer signified that would not be a problem. Never found out I was cancelled until going in for recent coolant service.
I'm a multiple Chrysler product buyer and owner. Looking for help and reinstatement please. Case [protected]

2018 Pacifica, has stalled at least 9 times. Once brakes and steering locked up and ran through a red light, that after having been in the service department for 9 days. Had the van 3 hours and ran through the red light. The service dept says it doesn't show any codes, but they also said that when the engine loses power it erases any stored information. I was able to get a picture of message it displayed - "lane change sensor unavailable; FCW unavailable". You have to come to a complete stop and put it in park to be able to restart the engine. Chrysler opened "star case" and since issue "could not be duplicated" it was deemed fixed with no further issues and should be returned to the customer. Has been in for service multiple times for engine stalling, has had 2 "fixes" for the issue. June 5 took it in again for the recall and June 11 it stalled again. Been at the dealership since then - waiting for arbitration hearing on Wednesday. This has been a nightmare. Van is not safe for anyone to drive. Made insurance carrier aware of situation in case it ends up causing an accident they will know to investigate. Praying that no one ends up getting hurt or killed due to these issues with then engine stalling and Chrysler not taking it seriously as a safety issue. Maybe class action law suit is needed. Saw that Capstone Law firm had one going at one time. Checking to see if it is still active.

I'm having an issue with my current auto lease. We are leasing a 2016 Dodge Durango which is under lease and warranty until our lease is up in January 2020. Since February 2019 we have had the car serviced three times for the same issue, a malfunction in the transmission. My car has been sitting in the dealership Island Dodge for three weeks, we had it serviced on 6/28/19, picked it up on 7/22/19 and immediately brought it back to the dealership because it was in a worse driving condition than when I originally brought it in for repair. We have rented 3 cars since June, have not been fully reimbursed and were not offered a loaner vehicle nor reimbursed for lease payments, which we are paid and up to date on. I contacted Dodge customer service and the representative does not call us back nor does he offer a resolution to this issue. We asked for a supervisor multiple times with no avail. We have three children and I require a safe vehicle to drive them to and from activities. I can easily provide you with documentation showing repair dates. I would greatly appreciate any assistance you can offer to my family. My phone number is [protected]. Thank you for your time

Marissa Gigliotti

I have a 2001 Jeep Grand Cherokee with 218, 000 miles and the struts never went out.With that reliable of a car I bought a 2015 Grand Cherokee and with 52, 000 miles the struts went out.I called Jeep at a 1-800 number yesterday.And was helped by a lady by the name of Tabby.She was very helpful, and professional, and advised me to call back today to update my complaint.So I did just that.Today was different! A very crabby Dena answered the call, she was very short and I could tell thru the phone it seemed as tho she had a attitude.She advises me that I could not get any financial assistance or refund.Based on my warranty etc.From my understanding Dena was suppose to forward my complaint to a case manger and go from there.She was just telling me info, I had already knew and had a stink attitude while doing so.Moving forward I would hope to think Jeep the manufacturer would reimburse me for replacing my struts this morning.A regular car at 52, 000 miles the struts won't go out.Let alone on a Jeep.And I just drove the Jeep to and from work nothing fancy, no off road stuff or anything...Hopefully this gets resolved or need less to say I done with Jeep and won't buy another one...I need answers...Very in happy!

Hi, On Saturday August 3, 2019 my car would not start back up. I call for assistant and got a jump. Went by Auto zone and got the battery and Alternator checked. Then on Sunday 4, it would not start again. I called for my car to be toll to Five Star at 7:30. They came on time. I called Five Star about 7:40. Phil told me that they would have to run a diagnostic on it which would take 2 hours. we talk about the battery since I had got a new one in Aug 2016 and it had until the Aug 11 before Warranty run out, I thought, but he said when the car out of warranty, the battery was to. I didn't understand but I accepted it because I needed the car back fast. After that I called back many times, one time I stayed on the line about 40mintures before anyone even answered. Finally, At about 5 O' Clock he call me and said that they had complete the test. I had a dead cell in the battery and need a oil change which would be about $400.00. I told him ok but I was taking off work the morning of to get the car. Then, the next day a little after 10 on Aug 6, he call me and said that he had bad new. The thermostat was sticking and it would be about 1, 400. I say no way. I just went back the to work because I work for the schools. He said he understood but the part cost so much. Then, I called to speak to the manager. He said Phil was right and it take 4 to 5 hour to get to the Thermostat. He did give me a discount down to 1, 134.00 which I did not have, so I got it financed through Sunbit. After I got my car, I called the assistant line. The girl was nice and took my information. I ask could she check and see how much would a Battery, oil change and Thermostat cost at other local dealership. She said to call back after 7:30 a.m. and they could help me more. I waited until after 8, and I got a guy that I felt like was arguing with me instead of listening. That assistant line is no help for a complain. I do not know who is the correct person to talk to, but I am going to write everybody until I get the correct person to voice my complaints to.

I need you to send me a letter for the attached recall so that I can get it fixed at Baxter Jeep Dodge Ram in Lincoln, NE. My Jeep is stalling and it needs to be fixed before I have a accident. Please send the letter to [protected]@yahoo.com as well as [protected]@gmail.com. The Vin is on the attached notice. Baxter could not find this recall notice, but Jiff Lube did. I called the 800 number on this recall and she could not find it either. Please fix my Jeep ! Thank you.

When I purchased the 2001 T&C in 2012 my son had new tires put on as a gift. About two years ago I had two with sidewall blown out. Being a weekend I went to a long time local service station. They could not fix the tire as he said 'the material was totally rotten and he could push his finger through it.' I purchased two each time I had blown out tires. The tires I bought from them had 23, 000 miles on.

This happened after the dealer was closed and I needed a vehicle as I was going through cancer and heart problems. There was no choice. I did not get out to the dealer other than leave a phone call. HyWay 14 was under total rebuild out to the dealership and nothing I drive in (I am 80). Beside that I was either traveling to Mayo Clinic, Rochester, Mn. or Mayo ISJ, Mankato, Mn for treatments, tests and follow up.

He called a few weeks ago and said 'stop out and we will get the paper work together.' I went out, waited for near an hour, only to have the shop manager come in and say...now get this..."Those tires warranty was for 45, 000 miles AND that warranty is good for only ONE year only IF you rotate them every 5, 000 miles". I and most all family member from dad on have driven Chrysler products. My first a 1955 four door blue Plymouth. So that 60 years of being dedicated customers. Dealers have been Kelly Motors, Lakefield, Mn, Lewer Chrysler, Waseca, Scholte Motor, Worthington, Mn. I have owned cars, vans and trucks.

ALL I asked for was a copy of the sales slip with all the information. It does not have the tire brand, serial numbers, or anything except four tires were bought and mounted by them. In the near future I having a mechanic check if the near $1000 of repairs a few years ago were actually done. That was recommended by a former employee of dealership. My nephew, medically retired, was a certified Chrysler mechanic in Esterville Iowa and pointed out a double billing.
Right now I want pressure applied to get the full information I need for the tires so if anything I can contact the tire company. Living on SS these bills have created a hardship.
If you check there wedsite there is a very critical review and I know it to be true.

Elaine J Andersen
1605 4th.S NE
#7
Waseca, Mn 56093
[protected]
[protected]@hickorytech.net