Chrysler

Went to get my 2004 Chrysler Pacifica inspected and was told it was "Unsafe to Drive" due to the front sub-frame being completly rusted through.
Have been told by Chrysler and Military Exchange New Car Sales that they won't cover repairs under the warranty since the car is almost 6 years old.
The inspector said he hasn't ever seen anything like it even on cars 30 years old! Already filed my complaint with NHTSA, everyone check your Chrysler Pacifica and do the same if you've got the problem.

Our Chrysler Town & Country was purchased on Dec.10, 2006; on the night we drove home, we found that all the gages & displays were not working. We took it back to have it looked at, but service department was closed. Since that day, we had over 5 incidents of the same issue occurred, and each time their service would provide us a rental car, and after testing a few hundred miles, they said that they cannot find the problem, all was fine, and they were not able to duplicate the incidence. Only when I presented them with a few video clips I took of this issue when they said that they will put in a brand new cluster dash board altogether. This is after almost 1.5 month of having this van, missing hours of work due to dropping this car to be looked at, and having to move the baby seats in and out of rental cars so that they may service the vehicle, and getting nowhere by talking to the owners Chris, Rob, their service manager(s), and countless sales managers did anything come out of this issue. My family and I are very hesitant to take this car back, and is very disappointing at our decision to purchase from this Chrysler and dealership.

I am writing you today because I am having a very difficult time finding someone who is willing to help me with my malfunctioning vehicle before it gets me killed. I have contacted Chrysler, Dodge and several lawyers and I still find myself at the end of a dead end street.

In 2007 I purchased a 2008 Dodge Avenger from Westside Dodge. I have had recall after recall and now the latest malfunction is going to get me killed.

I have been in contact and dealing with Chrysler and Dodge for the past several months trying to have the malfunction of my car fixed or replaced. I have delivered or had me my vehicle towed to the dealership on 5 different occasions for the same problem. I have had far too many close call car accidents because of this malfunction. While I am driving, on the interstate during rush hour traffic, traveling 60-70 mph the accelerator will automatically stop working. The gas pedal goes to the floor, revs up, but does not go anywhere. The car goes from 60-70 mph to 20-30mph in a matter of seconds. It is almost as if the car goes into neutral all by itself. After 10-15 seconds the accelerator will start working again and I can continue on my way to my destination. There are no warning signs to know it is coming and after the accelerator starts to work again there are no malfunction lights, such as a check engine light, that comes on to alert of a problem. The most recent time this happened was this morning...every week I have to take time off of my job to deal with getting a rental car and having my car towed back to the dealership.

The dealership and Chrysler continue to give me the run around by telling me that "they have had several reports of this around the world, we do not know what is causing it and we do not know how to fix it.” They are not willing to find a resolution other than "come get the car when it happens again just call us." In the mean time I am going to get into a serious accident and get hurt or possibly killed because they REFUSE to fix this car.

In the light of the most recent Toyota controversy, you would think Chrysler/Dodge would be a little more willing to take action and try to find a resolution to this malfunction before someone gets hurt, injured or killed.

http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm

here is a link to the FTC everyone should file a complaint... and get something done about the ###...

Debt Collection FAQs: A Guide for Consumers
If you’re behind in paying your bills, or a creditor’s records mistakenly make it appear that you are, a debt collector may be contacting you.

The Federal Trade Commission (FTC), the nation’s consumer protection agency, enforces the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.

Under the FDCPA, a debt collector is someone who regularly collects debts owed to others. This includes collection agencies, lawyers who collect debts on a regular basis, and companies that buy delinquent debts and then try to collect them.

Here are some questions and answers about your rights under the Act.

What types of debts are covered?
The Act covers personal, family, and household debts, including money you owe on a personal credit card account, an auto loan, a medical bill, and your mortgage. The FDCPA doesn’t cover debts you incurred to run a business.

Can a debt collector contact me any time or any place?
No. A debt collector may not contact you at inconvenient times or places, such as before 8 in the morning or after 9 at night, unless you agree to it. And collectors may not contact you at work if they’re told (orally or in writing) that you’re not allowed to get calls there.

How can I stop a debt collector from contacting me?
If a collector contacts you about a debt, you may want to talk to them at least once to see if you can resolve the matter – even if you don’t think you owe the debt, can’t repay it immediately, or think that the collector is contacting you by mistake. If you decide after contacting the debt collector that you don’t want the collector to contact you again, tell the collector – in writing – to stop contacting you. Here’s how to do that:

Make a copy of your letter. Send the original by certified mail, and pay for a “return receipt” so you’ll be able to document what the collector received. Once the collector receives your letter, they may not contact you again, with two exceptions: a collector can contact you to tell you there will be no further contact or to let you know that they or the creditor intend to take a specific action, like filing a lawsuit. Sending such a letter to a debt collector you owe money to does not get rid of the debt, but it should stop the contact. The creditor or the debt collector still can sue you to collect the debt.

Can a debt collector contact anyone else about my debt?
If an attorney is representing you about the debt, the debt collector must contact the attorney, rather than you. If you don’t have an attorney, a collector may contact other people – but only to find out your address, your home phone number, and where you work. Collectors usually are prohibited from contacting third parties more than once. Other than to obtain this location information about you, a debt collector generally is not permitted to discuss your debt with anyone other than you, your spouse, or your attorney.

What does the debt collector have to tell me about the debt?
Every collector must send you a written “validation notice” telling you how much money you owe within five days after they first contact you. This notice also must include the name of the creditor to whom you owe the money, and how to proceed if you don’t think you owe the money.

Can a debt collector keep contacting me if I don’t think I owe any money?
If you send the debt collector a letter stating that you don’t owe any or all of the money, or asking for verification of the debt, that collector must stop contacting you. You have to send that letter within 30 days after you receive the validation notice. But a collector can begin contacting you again if it sends you written verification of the debt, like a copy of a bill for the amount you owe.

What practices are off limits for debt collectors?
Harassment. Debt collectors may not harass, oppress, or abuse you or any third parties they contact. For example, they may not:

use threats of violence or harm;
publish a list of names of people who refuse to pay their debts (but they can give this information to the credit reporting companies);
use obscene or profane language; or
repeatedly use the phone to annoy someone.
False statements. Debt collectors may not lie when they are trying to collect a debt. For example, they may not:

falsely claim that they are attorneys or government representatives;
falsely claim that you have committed a crime;
falsely represent that they operate or work for a credit reporting company;
misrepresent the amount you owe;
indicate that papers they send you are legal forms if they aren’t; or
indicate that papers they send to you aren’t legal forms if they are.
Debt collectors also are prohibited from saying that:

you will be arrested if you don’t pay your debt;
they’ll seize, garnish, attach, or sell your property or wages unless they are permitted by law to take the action and intend to do so; or
legal action will be taken against you, if doing so would be illegal or if they don’t intend to take the action.
Debt collectors may not:

give false credit information about you to anyone, including a credit reporting company;
send you anything that looks like an official document from a court or government agency if it isn’t; or
use a false company name.
Unfair practices. Debt collectors may not engage in unfair practices when they try to collect a debt. For example, they may not:

try to collect any interest, fee, or other charge on top of the amount you owe unless the contract that created your debt – or your state law – allows the charge;
deposit a post-dated check early;
take or threaten to take your property unless it can be done legally; or
contact you by postcard.
Can I control which debts my payments apply to?
Yes. If a debt collector is trying to collect more than one debt from you, the collector must apply any payment you make to the debt you select. Equally important, a debt collector may not apply a payment to a debt you don’t think you owe.

Can a debt collector garnish my bank account or my wages?
If you don’t pay a debt, a creditor or its debt collector generally can sue you to collect. If they win, the court will enter a judgment against you. The judgment states the amount of money you owe, and allows the creditor or collector to get a garnishment order against you, directing a third party, like your bank, to turn over funds from your account to pay the debt.

Wage garnishment happens when your employer withholds part of your compensation to pay your debts. Your wages usually can be garnished only as the result of a court order. Don’t ignore a lawsuit summons. If you do, you lose the opportunity to fight a wage garnishment.

Can federal benefits be garnished?
Many federal benefits are exempt from garnishment, including:

Social Security Benefits
Supplemental Security Income (SSI) Benefits
Veterans’ Benefits
Civil Service and Federal Retirement and Disability Benefits
Service Members’ Pay
Military Annuities and Survivors’ Benefits
Student Assistance
Railroad Retirement Benefits
Merchant Seamen Wages
Longshoremen’s and Harbor Workers’ Death and Disability Benefits
Foreign Service Retirement and Disability Benefits
Compensation for Injury, Death, or Detention of Employees of U.S. Contractors Outside the U.S.
Federal Emergency Management Agency Federal Disaster Assistance
But federal benefits may be garnished under certain circumstances, including to pay delinquent taxes, alimony, child support, or student loans.

Do I have any recourse if I think a debt collector has violated the law?
You have the right to sue a collector in a state or federal court within one year from the date the law was violated. If you win, the judge can require the collector to pay you for any damages you can prove you suffered because of the illegal collection practices, like lost wages and medical bills. The judge can require the debt collector to pay you up to $1, 000, even if you can’t prove that you suffered actual damages. You also can be reimbursed for your attorney’s fees and court costs. A group of people also may sue a debt collector as part of a class action lawsuit and recover money for damages up to $500, 000, or one percent of the collector’s net worth, whichever amount is lower. Even if a debt collector violates the FDCPA in trying to collect a debt, the debt does not go away if you owe it.

What should I do if a debt collector sues me?
If a debt collector files a lawsuit against you to collect a debt, respond to the lawsuit, either personally or through your lawyer, by the date specified in the court papers to preserve your rights.

Where do I report a debt collector for an alleged violation?
Report any problems you have with a debt collector to your state Attorney General’s office (www.naag.org) and the Federal Trade Commission (www.ftc.gov). Many states have their own debt collection laws that are different from the federal Fair Debt Collection Practices Act. Your Attorney General’s office can help you determine your rights under your state’s law.

For More Information
To learn more about debt collection and other credit-related issues, visit www.ftc.gov/credit and MyMoney.gov, the U.S. government’s portal to financial education.

The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint or get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP [protected]); TTY: [protected]. Watch a new video, How to File a Complaint, at ftc.gov/video to learn more. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad

If you have had problems call or file a complaint...they dont take much time

I have a warranty and chrysler refuses to fix my vehicle because the problem is intermittent. The dealer found the problem 3 times and did 3 things that did not work. They say I have to be a slave to my car and take it to them only while acting up. This is most inconvenient. I do not recommend buying chrysler products to anyone. They would rather screw me and save $1000 and lose all future business than fix it and create good-will. My case number with chrysler is [protected]. I will continue to tell anyone who will listen, why you should not pay for chrysler products when they do not honor their end of the deal. They took my money and did not argue about that.

I am writing because I feel this dealership has ript me off. I also feel like dodge and chryler is the worst vehicle you ever buy there customer service sucks there warranty sucks. This corporation shouldnt be allowed to survive. Instead of shutting down general motors factors down they need to close all factorys that build dodge and chrysler products. I purchased a 2008 dodge ram 3500 from town and country dodge in conyers ga. I fully explained the work load I was doing with the vehicle I was purchasing. I told them what I was looking for as far as warrantys I need for the vehicle, not only did they not follow threw with all I was needing my truck has 67000 miles on it 1 year and half old the rear end has come apart I was told that it was my responsibilty to fix cause my warranty expired at 36000 whe I was told I had 100000 powertrain warranty in the begining but after paying half the bill and picking up my truck and driving it 400 miles the transmission gave out. Now what kind of thing is for the rear end to come apart with no explanaition and after putting a new rear end in the truck the same day of driving it home the transmission comes apart, you want to tell me this isnt a lemon and no one can answer me why this is or have any kind or remorce dodge and chrysler products suck. I called and called and no one in there organization can do anything to look into why is it that I should have to continue to dump money in a vehicle that should have warranty for and shouldnt have these problems this early in the life of the vehicle.

Dear Mr. Yardley:

I am writing to report poor customer service received at your Body Shop when interacting with Dave Viehe, Body Shop Manager. I have a 2003 Hyundai, Elantra, which was repaired at your body shop on March 19, 2009 after an auto accident caused by a driver failing to stop behind me, damaging the rear bumper of the car.
Recently I noticed the area repaired, cracking around the edges. I notified Mr. Viehe and arranged to have the car looked at. On my initial telephone conversation Mr. Viehe was rude. He seemed annoyed at my request to have a rental car provided by the body shop during any time of re-repairs. I explained that the Elantra is my only means of transportation and he rudely suggested I should “contact President Obama if I wanted to complain” of the situation because rental cars are not provided.
After his comment I demanded to speak with his superior and was connected to Ron Jellis who was more accommodating and assured me that a rental car would be provided during the repairs, and that Massey Yardley would honor their work. Mr. Viehe was reconnected to the telephone and stated that although the Body Shop would honor their work, if the car was hit in the rear after-the-fact, the body shop is not responsible to do a re-repair.
When the appointment date arrived, my 84-year old father agreed to drop off my car for me. My father encountered a rude, defensive, critical behavior from Mr. Viehe as soon as he arrived. My father said Mr. Viehe was working on his computer and would not even look up until my father was in the office for several minutes. Mr. Viehe gave the impression that my father was an inconvenience rather than a customer to serve. In looking at the damage of the car, Mr. Viehe suggested the car was cracking because the car was in another accident and not as a result of poor bonding adhesive. When my father questioned how he could tell, Mr. Viehe said his, “20 plus years of experience” gives him the expertise and should not be questioned. My father said there was no indication of scratch or other vehicle paint to indicate another car accident. During their conversation Mr. Viehe said to my father in a condescending manner that if my father could not see the cracking, Mr. Viehe would give him his glasses to help. During the entire time Mr. Viehe was speaking with my father he was rude and condescending. Mr. Viehe has poor customer service manners and should be reminded the consumer generates the income for your dealership.
Additionally, I was in the market to have the entire car painted and detailed. Because of the reception I received from your dealership you lost my business to do the paint job and any future business. If I would have received better reception from your dealership you would have received my business.
Also, as a result I will not recommend your dealership to anyone. I am an attorney and could pursue litigation as a formal Complaint in court or pursue litigation under a Breach of Warranty claim or Uniform Commercial Code violations but choose rather to inform you of the type of employee you have managing your Body Shop. I suspect as a prudent business person you can appreciate the importance in having customer service minded people representing your organization.

For the past several days Chrysler Financial has continued to harrass me for my auto payment. I have explained to them on several occasions that my hours have been cut at work and that I am having some financial difficulty. They are asking too many personal questions that I feel is a form of intimidation. They got 50 billion dollars from us taxpayers and they will not be able to pay it back. We should all start calling them to get our money back before they go bankrupt. I will never buy Chrysler products again, and my friend owns a dealership.

My car was in the shop for a rear defrost malfunction. When I picked it I found Mcdonalds garbage in the back of the car as well as a wallet belonging to a mechanic. Apparently this mechanic took my car to go get his lunch. So basically he took my car without my permission and could have been in an accident and/or drove my car with undue care. I took this stuff back into the service advisor I was dealing with. I made a complaint he assured me that it was not condoned and that the service manager would be back in a couple of days. I phoned the manager he again assured me this was not condoned and against company policy and that if he (the mechanic) did it again he would be fired. I however do not feel alleviated by this at all. I feel that this is a form of stealing. I was offered nothing for my frustration but more frustration.

On 11-12-2009, I was on my way to Ann Arbor, Mi. I was driving my husband to the V.A. Hospital there. Approx. 28 miles north on highway 23, my car, a 2004 Dodge Intrepid SE, gauge showed signs of over heating. The gauge had raised slightly. To keep from harming my engine, I pulled to the side of the road. When my husband raised the hood the car was in total flames, and ready to break through the fire wall. We had 3 police cars, 2 rescue units, and a huge fire truck on scene putting it out. The officer, and the fire chief from the area, said we were very lucky I pulled over when I did. We were close to being burnt alive. I would like for some one to repair my car free of charge! Or replace it with something of close to the same value. We are both disabled, and on a limited income. This is the only form of transportation we have to get to important life saving doctor, and hospital appt. We have to travel from Houghton Lake, Mi. to Ann Arbor Veterans Hospital at least two- three times a month, because of my husbands health. I emailed you approx. a week ago, and never recieved a response. I did not include photos because the car is in Jackson, Mi. at my brother in laws home, and I have no way down there to take them. If you would like to send some one over there to see the car please contact me at my home address, or phone number. Or at least email me in aknowledgement of my request. If I don't hear from you, I will assume you intend not to help, and will go forth with getting help from a lawyer. Thank you for your time, Linda Hughes

My dads 2005 chrysler town and country got a flat tire on the front drivers side. The spare tire is located directly underneath the front seats of the vehicle. When we tried to lower the tire it only went down so far and then would go no further. I had to physically lift the tire up to release the latches that hold the tire up. I did finally get the tire out. My complaint is the location of the spare tire it presents a safety issue of having to crawl underneath the vehicle while its on a jack. If you did not jack the van up there would be no room under the van to remove the spare tire. The other reason Im complaining about this is that the van fell off the jack as I was crawling out from under the vehicle, The jack gave way causing the van to fall on top of me!..It was actually just the door since it was open from earlier attempts of trying to lower the spare tire. I am very thankful that I was not completely under the van. If I would have been it prolly would not be me complaining myself..It would have been my wife and two kids! I would call this a near miss..

I left my car for service a night before so that someone can take a look at it this morning. After calling in and leaving message for a status check, no one bother to call me back. I found out later in the late afternoon that they will take a look at it, meaning that it has been sitting there with no one working on it. Had I known it will be low priority for them, I would have taken it elsewhere. I was very upset at the lack of communication and customer service and decided to take my car to another place. What a waste of my time! Do not bring your car to service at this place!

I went to buy a car to Major World KIA.The total price of the KIA SPORTAGE EX was $18, 000.00 approximately with he extras. Including taxes, and all other miscellaneous the vehicle should have been $23, 000.00. I gave a $9, 000.00 cash down payment which should had brought the price down. After they showed in paper the price I agreed. Sal made me wait 6 hours to get my car and I was tired. When Sal drafted the contract I assumed that the numbers were the same of that drafted document they showed me first. Instead of decreasing the price of the KIA SPORTAGE by the $9, 000.00 cash down payment it was added to the price of $23, 000.00. So I did not purchase a BMW I purchased a KIA SPORTAGE for $23, 000.00+ cash down payment $9, 000.00 for the total amount of $32, 000.00. I tried to get in contact with Sal after I noticed the mistake, they claim it is to late because I already sign the contract, and there is no mistake.