Best Buy Canada

I tried loading my new DVD movie, Hacksaw Ridge. It seemed like forever to load. After a few minutes, I received an error message. I thought it must be a defective DVD so I took it back to exchange. Come to find out, Best Buy does not exchange or refund opened up packages. How else are you going to find out if the product works or not if you don't open it? To make a long story short, I will never set foot in a Best Buy store again. I am recommending to all my family and friends to go thru Amazon instead. It's a much easier and better way of shopping. The best part of it is, the product gets mailed directly to your home. If things aren't right they return your money back or exchange it. Perhaps this is one of the reasons stores like Best Buy go under. Never again will I pay for poor service and lame policies.