Best Buy Canada

I purchased 2 hp computers from best buy. One computer had immediate problems. I took this computer to store #199, sugar land and met with the geek squad.
I was told this was a software issue and it was not covered by any warranty. I asked again and I was told specifically by the geek squad employee, this was not covered by hp or any warranty. I was told I had to pay $216.49 for a warranty from the geek squad to have this repaired.
I called best buy corporate and asked if this computer was covered for this type of an issue. I was told by best buy personnel this was covered under warranty by hp. To ensure I was getting a consistent answer, I also spoke with technical assistance at best buy corporate. The person also assured me this was covered by hp.
I also spoke with both hp technical support and customer service. They both told me best buy was incorrect and this computer was definitely covered under warranty.
I was deliberately lied to by a member of the geek squad so I would feel compelled to purchase an unnecessary service agreement.
I submitted my concerns to management at best buy in sugar land and have never received a reply. This leads me to believe this policy (to deceive the customer for a sale) is condoned by this store.