Best Buy
Reviews and Complaints

I purchased a Samsung galaxy S7 in 2015 and got a 200$ e-gift card for the purchase of the phone I used the e-gift card to pay the taxes but there was a remaining balance of 147$ that was never used and I forgot about it since I was hospitalized and then had to go to a in house nursing facility for 6 months and I was cleaning out some stuff and came across the bag where I purchased the phone and the receipt and the paper with the e-gift card info and I still have the receipt of the amount that should still be on the e-gift card. Yet when I call to check the balance it says it is 0$ the card number is [protected] and the pin# 3183 please get back to me ASAP on this issue as this is very disappointing.
My email is Derek.[protected]@gmail.com

I had a nightmare customer service experience today at a Best Buy store in the Bronx Terminal Mall, New York. I went to do a simple return at this branch and encountered an agent at customer service who was outright mean in attitude in both verbal and non-verbal communication. My nightmare continued when i tried to get help on the phone with each agent interested in telling what they can not do after holding on for an hour. At the end after almost two waited hours i did not return my item for credit. I am a so-called ELITE card member. In short, I will close my Elite membership and stop shopping at Best Buy. Needless to say I will share my terrible experience with friends and family. I refused to spend my money at a place insensitive to customer experience period.
Ex-Elite,
Sandra
12/28/19.

I received a gift from a elderly family member. Did not save receipts bought it, I don't know when it was a gift. He says he paid cash. I got on a chat with one of your team members and he assured me after I made very clear I Do NOT have receipt and I was going to have to take off time to come in. He assured me they would exchange. Got there and No they wouldn't. I was on the phone with your customer service and they said they could t so anything.

Absolutely the worst customer service ever.

Poor poor business.

My name is Valerie Punelli [protected]@gmail.com

In short (as I have spent way too much time):

Best Buy seems to have stacked the deck in their policies to maximize purchases and then mislead and not help.

I purchased a soundbar online BECAUSE it was guaranteed before Christmas. Best Buy says you can cancel within 30 minutes only. That is ok because it was guaranteed before Christmas. Hours later I received an email saying it may not arrive until January. I immediately made attempts to cancel my order and found it to be totally frustrating. I spoke to "Christine" from the Philippines (where I was sent when I called). Though she claimed to have authority to cancel the order she would not because she claimed it would get there before Christmas. He general unhelpfulness left me unconvinced. So all of the responsibility is put in my lap to return the items when it arrives, wait and track its removal from my credit card, all of this AFTER they misled me about their guaranteed delivery date.

b.[protected]@neu.edu

They delivered the wrong TV, so I asked for a correct one. Then, I called to request cancellation of the replacement because I want to go to the store and choose one myself. Not only they said that past half an hour they could not cancel the item, but when I asked to talk to a Supervisor, they hung up on me.
I called three more times and first the call got lost, the second time, the guy hung up on me.
Then a woman with a Chinese accent put me on hold for the manager who never came and hung up on me after 30 minutes.
The Customer Service BestBuys has is the worst. Please keep in mind when trying to buy from Best Buys.
BEST BUYS SUCKS BIG!

I found a galaxy s10, 5g, 125gb, montly payments of $33.99 carefuly checked my entry, clicked purchase, cc, shiping address, placed order, in a second I saw something was not correct.
My order show galaxy 10, 525 gb with payment of $55.99? Immediately I called customer service to cancel, person I spoke with confirmed it was done, she said, you will receive email with in 48 hours?
Receive I did - your order is confirmed, you have to sign up on arrival?
My cc was chrged $78 for tax, I have phone I do not want, not what I thought I was ordering.

After one disappointment after another from Best Buy, here's our review. As you read this, bear in mind we've been purchasing from Best Buy for personal and business for over 20 years. Never really impressed, but now after several consecutive run-ins, after spending thousands of dollars on computers, laptops, 4K 80 inch tv(s), 60 inch tv (s), and the latest $3800 Samsung washer and dryer it is time to get the word out! They just don't care anymore and lack common customer service. From the in-store employees who don't care, to the supervisors who have zero authority, to the lack of ability to correct and/or resolve an issue due to a failure on Best Buy's behalf, and then the third-party installers who lack skills, and or concern to complete services. The web site is a joke, the options you need to complete installation accurately, and completely are not available. My situation is that the installer said we need a 6 ft washer hose, and Best Buy only sells 4 ft washer hose kits, and so therefore they just can't install the new washer and dryer -- AND so they left! HMMM, nobody at Best Budy from the store, to customer service was able to do the right thing. After all I had a window for installation arrival between noon and 6 pm, it was now only 4:00 at the time of conflict, and yet nobody was available to complete this installation. By the way, the installer didn't even bring the washer in, and/or open the box to see where the water hose would connect - SO HOW DID HE KNOW a 4 FT wouldn't work - when I have a 4 FT with my current system, and my water is plumbed right next to the washer - My husband and I, our businesses, we just won't spend our money with a company that doesn't have quality control measures in place, lacks accountability, and doesn't provide supervisors, and stores with the authority to correct mistakes. Goodbye BEST BUY

I placed an online order for a few items yesterday (29 November 2019). I did not get the email confirming delivery. I happened to go into a Best Buy store near Yonge and Eglinton and queried the order. After looking for the order for a long time, the lady (Orit) became rather rude based on some Best Buy-Market Place link that I did not understand as I ordered from Best Buy. Best Buy, please educate your staff. At this point I have no idea if I can expect my online order to be delivered.

Bought a refurbished ipad 6 off the Bestbuy marketplace, received it with a cracked screen and sent it back. Seller claims i sent an item back they did not send me (saying i sent back an ipad 4, not the 6 they sent me). This is incorrect, i sent back the exact item they sent me and the next day. Not checking serial numbers to confirm it was a 6 they sent me...i assumed either they sent it with a crack or it got damaged in transit. I even offered to take a credit to get it fixed here, not knowing it was not even the generation 6 i purchased.. Marketplace investigated with zero actual communication with ME. I have proof the seller is being sketchy as i found they were still selling the ipad 6 i purchased, with the same web ID more than a 2 weeks after i purchased it/a week after i sent it back. Plus they had an ad up selling an ipad 4 with the EXACT model number as the one they claimed i sent back to them. According to customer service, the Marketplace team asked the seller to provide proof of their claim but has not contacted me to provide proof of my innocence. Purchase date was oct 22, arrival was oct 29 and i sent it back oct 30. Today i called customer service (who can see the conversations between the seller, marketplace team and I but cannot help me otherwise) states the seller has sent the ipad 4 back to me. marketplace has not contacted me and no refund given. The marketplace states they contact people within 5-7 business days so they have 4 more hours (MT time) until that deadline. I have been in contact with a fraud detective at a local police department, have contacted my CC company and made a complaint to the better business bureau. The charge was $430. Attached are photos of the ipad 6 i purchased with web code, the additional ad that was still up weeks later with same web code, the specs of of both ipads according to the serial numbers to compare model numbers. Every time i confronted the seller about my findings they took down the ads with no explanation . They also initially responded that i sent an ipad 2 back and retracted saying "they look the same" when i mentioned the serial number they gave me belongs to an ipad 4...but They refused to admit they may have accidentally sent me the ipad 4 and not 6 since they also "look the same".

I ordered I phone 6, , , 64 gb where I was given an invoice of 120$ which I paid
The lady promised me that the phone will be delivered door step later she told me that my phone is held up on Mexico for vat and am suppose to pay 100$ which I paid later .
To my surprise the phone was not delivered she told me that am suppose to pay 150$ dollar for custom clearance which I believe is too high for a second hand phone kindly intervene
The lady uses that number
[protected]