Best Buy reviews & complaints 1
View all 1129 complaintsBest Buy - Renewal of microsoft 365 via geeksquad
I had an annual Microsoft 365 subscription that I purchased 3 years ago. BestBuy deducted their annual renewal fee on September 2, 2020, which is verifiable via bank credit card statement, but my subscription was somehow canceled on September 2nd. A few weeks ago, I noticed that I was unable to access any of my files due to no subscription (Mind you that I had access up until a few weeks ago). I called BestBuy, and they gave a hard way to go as if I was making up fictitious stories about me having an annual subscription. I had to call three (3) times, and they still didn't give me an answer to my question of why my subscription was canceled but just a rude response "contact your bank!". This is the third incident and second complaint that I made against this company. I am truly done with best buy.
Desired outcome: Refund of my annual fee or a new subscription
Latest Best Buy Reviews
Being charged for accounts cancelled one year ago Used to hate it now I love it Wonderful Customer Service Logical store layout and knowledgeable associates Best Buy, Best Deals!Elevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!