CB Banks Bank Of The Philippine Islands [BPI] Credit to cash availment

Bank Of The Philippine Islands [BPI] Reviews and Complaints

Bank Of The Philippine Islands [BPI] review: Credit to cash availment

tinmcc of PH

Dec 17, 2019 7:26 am EST

Verified customer

Resolved

This refers to my application for credit to cash amounting to 39, 000 on Nov. 27, 2019, my credit card ending in************9393, it was processed at BPI P.Tuazon Cubao, Q.C. since I do not have an account at BPI, I was instructed to wait for call from BPI Buendia Center to claim managers check, 1 week pass but I did not receive any call, so I tried to call customer hotline, and informed me that check was available last Nov. 28, 2019, however since I am work and cannot take a leave, I was able to go to BPI Buendia on December 4, 2019, but to my dismay, they make the check payable to MARIA CORAZON CRISTI B. CURIANO and not my true name MARIA CORAZON CRISTINA B. CURIANO as what is appearing in my valid ID and application for credit to cash, in short the personnel at 8th floor whoever is handling the check preparation do not have any common sense, as a result I was not able to encash the check and they made me wait for 1 hr but they cannot provide remedy and they told me to wait for call after 2 weeks if I can get the replacement check, however 1 week passed then 2 weeks passed no call was received, so I call customer service who cant be of any help and just keep on saying to wait for the call. The worst part the installment transaction was already reflected in my statement of account and I need to pay the amount due on January 2, 2020, when in fact I do not get the money amounting to 39, 000.00. I would like to complain their inefficiency and no concern to client, both the 8th floor personnel/releasing section and the customer service who take my calls. I got the direct line of the 8th floor but they hang up on me when I told them about my concern. Please respond to this letter ASAP, below are my details: Maria Corazon Cristina B. Curiano [protected]

Resolved

THIS IS NOT RESOLVED!! THEY DID NOT REPLY, ALL CUSTOMER SERVICE ARE INCOMPETENT

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Bank Of The Philippine Islands [BPI] Contacts

Bank Of The Philippine Islands [BPI] phone numbers

1800 1888 9100

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50%
Confidence score

Philippines

1800 140 390

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7%
Confidence score

Australia

800 6312 0014

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100%
Confidence score

Greece

800 636 3007

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56%
Confidence score

Singapore

800 0630 0017

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UAE

+63 28 910 000

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International

+63 28 185 541

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Head Office

+1 (800) 225-1202

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United States

+1 (800) 354-5449

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Canada

+44 500 894 040

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100%
Confidence score

United Kingdom

+973 80 004 007

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100%
Confidence score

Bahrain

+673 801 2003

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100%
Confidence score

Brunei

+33 800 905 585

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100%
Confidence score

France

+852 800 932 634

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100%
Confidence score

Hong Kong

+81 531 636 003

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100%
Confidence score

Japan

+886 801 631 305

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100%
Confidence score

Taiwan

+63 917 891 0000

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More phone numbers

Bank Of The Philippine Islands [BPI] emails

help@bpi.com.ph

100%
Confidence score: 100%

Support

Bank Of The Philippine Islands [BPI] address

6768 Ayala Avenue, Makati City, 1226, Philippines

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