Menu
Login
![Bank Of The Philippine Islands [BPI]](/images/business/45h/109939/109939.jpg)
I filed a case on fraudulent charges on my credit card back in 2008. The charges were reflected on my mom's card (an extension of my CC), which we claim we never received. They sent me a letter after a few months, informing me that my request to reverse the charges was denied and that I was hold accountable for the charges because they said (1) someone received my mom's credit card when they delivered it, and (2) I only reported the "lost card" after the charges were made. I told them I didn't report a lost card because there wasn't a card to report about, and that I reported for unauthorized charges. The letter instructed me to call a number and specified 2 employees I should get in touch with should I refuse the bank's decision. I called the number and looked for the employees and lo and behold — one was no longer with the company for 1 year then, and the other has resigned 2 years back. On this ground alone, it's already a misinformation which can be a basis for a BIG CASE against them. I pursued the issue but work and studies took the most part of my time and I eventually forgot about the issue. Then to my surprise, in 2010, the same person I was in touch with called and said they will be reimbursing me for 50% of the amount. I asked whythe change in decision and why now, they can't give me an explanation. I asked for a full refund plus the penalties incurred, and an email and snail mail about the offer and the new "decision" about my case. I never received any documentation. A few months after, another BPI officer called and made the same offer, and I told her about the previous demand I made plus the requests for the documentation. And as expected, nothing came thru my email and mail. I'm sure the bank officers closed my case despite the unresolved issue to cover up the case. I hope BPI calls soon to talk about this. I was reminded about this issue recently and am planning to revive the case and involve the media and the government agencies.
The complaint has been investigated and resolved to the customer’s satisfaction.
![Bank Of The Philippine Islands [BPI] company reviews](/images/business/150-150/109939/109939.jpg){kind=small}
![Bank Of The Philippine Islands [BPI] website](/images/business-screenshot/full/109939/109939-0.jpg "Bank Of The Philippine Islands [BPI] website")
![CIMB Bank reviews, listed as Bank Of The Philippine Islands [BPI]](/images/business/48-48/119877/cimb-bank.png){kind=small}
![First Niagara Bank reviews, listed as Bank Of The Philippine Islands [BPI]](/images/business/48-48/119841/first-niagara-bank.png){kind=small}
![Charles Schwab & Co. reviews, listed as Bank Of The Philippine Islands [BPI]](/images/business/48-48/113820/charles-schwab-co.){kind=small}
![First Convenience Bank [FCB] reviews, listed as Bank Of The Philippine Islands [BPI]](/images/business/48-48/117439/first-convenience-bank.png){kind=small}
![Providian National Bank reviews, listed as Bank Of The Philippine Islands [BPI]](/images/business/48-48/117331/providian-national-bank.jpg){kind=small}
Di nagsesend ng otp grabe pasakit niyo bpi need ma transfer yung pera emergency pero di kayo nag sesend ng otp! Send niyo yung otp para mai transfer yung funds at need at para ma closed nlng din yung account sa inyo bulok ng system niyo!
I was charged 368.97 for my july statement. Can you please explain what this charges for.
I was trying to reach customer service but to no avail no one is answering. I tried to withdraw with your bank branch but it didn't dispense out the money but my account was already deducted.
March 13, 2022
Sobrang bagal ng service tapos nauuna pa yung mga kakapasok lang😡😡😡😡
bakit po nabawasan yung money ko po sa aacount na wala naman po akong transaction in recent days please refund my 675 pesos now 464.64 pesos na lang po na iwan sa account ko
Hi BPI Team
Please be informed that I deducted/debited more than 5,000 pesos from my bank savings account. My current balance on my savings is 4,664.12. The below image is my last transaction, and supposed to be my available balance is PHP 9,682.12
Appreciate your immediate action on this matter.
Thank you.
Julie Ann Cañete
pwede ko po ba malaman ang account holder po nito kasi po nakapag send po ako ng 7398 for booking papunta boracay. scammer po pala ito account na travel and tours. pano ko po makukuha ang pera ko po na ipadala sa account na po na yan. salamat po
♦ Bank Name: BPI
♦️ Account Name: Viajero Travel And Tours
♦️ Account Number: [protected]
My ADA for Car Loan due date every 8th of each month. Dec 08 - as holiday, the bank deducted twice from my account dated Dec 9 (Friday) and Dec 12 (Monday). Please adjust as necessary.
Thanks,
Gemma Tabaosuarez
AL# [protected]
Fund transfer was send last November 2, 5:57 pm with a confirmation number: [protected]. The reciever wasn't able to receive the money . Please see receipt below.
Another fund transfer has been made last November 2. at 18:02 pm amounting 10, 000 using PESONET wasn't sent to the receiver with an account number" [protected].
I wanted to withdraw my money on December 2021 but my account is not active anymore. Why it is happened? And no one notified me about my account. The bank need to give back the money I deposited during I created my account last 2018. Can you please solve my problem and activate my account.
I was asking for consideration to reverse my annual fee since I have obligation for my credit cash to go that was not yet paid. But they did not approved instead they offer me to spend 9, 000 in three months. They don't have consideration, and I feel miserable for availing the bpi express credit card.
Bpi owe me a check refuse send it to me 12 million dollars the answer me back yet thanks
Been waiting for a 12 million dollars check got email last year bill guy never answered me back
Im a physician. Guard keeps on telling me to turn off my phone. I told him I need to be online always because of cases of emergency.
Karen bank teller is impolite. She called 178 my queue number is 176. She insists that she called my number. I didn't hear her and I am 5 meters away from her. And I heard her call number 178.
cash remittance was missing
My interbank transfer failed 3 times which usually proceeds. Also i was tagged as maximum transaction limit for the day which is a bug in your system because the transfer FAILED!. And customer service take so long to reply. BPI service charge for interbank is very expensive compared to all banks in the philippines but their service is very poor.
I tried to withdraw cash from a Metrobank ATM (Minglanilla), unfortunately there was no amount given by the ATM, I already submitted a complaint form to metrobank right after the incident. They said they will process it, but said I also need to submit a complaint form for BPI.
I tried to track the delivery status of my card.To my surprise the status of my card was not delivered due to recipients address is out of the LBC services daw... So what should I do? I already ask for the branch pick up of my card from the BPI.. Can I get my parcel at any LBC branch here in Iloilo?
Very poor service honestly speaking
Good day, we want the fastest processing of my aunt deceased dollar account, weve already sent the complete requirement, its already past 2 years, but still awaiting for nothing of the manager in mia road. How can we bre the fastest claim it.
thank you
I just noticed it friday morning (july 12, 2019) and I am requesting to return back my 500 pesos to my atm card.
I lost my Bpi Atm, I called your hotline to deliver it to the Branch of TriNoma. Staff from BPI Trinoma branch always saying after 5 days! I came here for almost 3 times and until now my card replacement is not available. and NOBODY assisting to my concern! when do you plan to give me my atm replacement! This is really disappointing!
Teller of BPI ayala highway is super bully to the customer, no respect us.
Pls. keep serious your work not jokes.
I am a senior citizen and like always I ask to be lined up in a priority lane. Only to find out that there is no such thing in BPI. So I waited for an hour just to be told that I she had to get it herself...aba :p****** i** nag hitay ako dito ng isang oras para lang sabihin sakin na hindi pwede?
P***** I** NYO!
Good evening I am asking for your help, I withdraw tonight here at Mayon-Dapitan branch amounting of P1700 but only receipt was released by your atm machine when I check my balance in other bank it says P1700 was deducted on my original balnce amounting Php10, 740...How can I bring back my money ?..pls do something about this ..
I tried to email and then call the toll free and did a Viber chat with them. There is no response at all.
How to validate my old bpi debit card if I'm in United Arab emirates.. Just to be worried about it might be permanently close and I'm unable to access or open my account when Im going back to my country Philippines.
To whom this concern- I just want to express my frustration that BPI branch MH del Pilar corner St Monica St, Ermita rejected my cash withdrawal over the counter due to No Cash as early as 9am in the morning. It is my first ever experienced.
Waiting for almost 2hrs in the line but still no available counter is open for single transaction. Very disappointed for this branch. No separate line for bulk transaction.
I'm currently on the phone now with one of your rep, her name is TASHA SANIANO, and she's very rude! Please investigate.
I want a manager to email or give me a call to have this resolved.
I was explaining to her what I did but she ssaid" Makinig kasi muna kayo".
This is not the kind of service we're expecting from you...
BPI Cash and Carry is the slowest in terms of processing. The clerks just accomodate the rich people. It took me 2-hours of waiting for it to be processed to open an account. Each clerk can accomodate 1-2 clients per hour only in terms of account open and closing so they are really not productive at all.
Hello BPI,
I just paid yesterday PHP1, 000.00 for total amount due of PHP 924.00 why am I receiving another Outstanding balance of PHP 1, 924.00 without using it? Please investigate. The only Outstanding Balance that I have last time was only PHP 924.00. I will not pay for something I didn't use.
Please email me at j.nepomuceno068@gmail.com
I want my debts be paid on time. Just like my other card I received soa regularly thru my email add. pls.send to lendyvie28@yahoo.com. thank you.
good morning po ask ko lang po kung bakit nawala yung money ko sa account ko am robert caringal ramirez my number [protected]
MOST of the BPI Phone Customer rep was very rude, sarcastic and not helpful.
No phone etiquette.
Good morning this c ruel miranda i withdraw 1000 pesos this morning, the atm machine deducted my account 2000 pesos .. how come it deducted me 2000 yet only i withdraw 1000 pesos
why is your website always down? and it really sucks
now it is alive but i could use the bills payment, when are you going to do something about this?
Call center cannot give me an answer to my inquiry about my remittance to Philippines from singapore i just need to know if already remitted
date of incident is october 30 2017
client number is [protected]
i receive a message from your bank saying that i have my amount due how come i have to pay this amount if i am not even a credit card holder from your bank
2 hrs waiting - BPI Ayala FGU branch claiming ATM. End Result>>> No Good, ATM not arrived.. Bad service!