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CB Banks Bank Of The Philippine Islands [BPI]
Bank Of The Philippine Islands [BPI]

Bank Of The Philippine Islands [BPI] review: Customer service assistance/teller

C
Author of the review
3:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

* Doesn't provide accurate resolutions.

* Sarcastic in the way they respond to the inquiries of the customer.

* Poor customer service

I am an OFW who opened a bank account at this branch BPI - DAVAO AYALA ABREEZA 2. I am expecting to receive an ATM card, I followed the given grace period time to wait and came back multiple times but there are still no updates until such time my remaining vacation days have come but no ATM card has been issued to me. I tried to update my mobile banking using the new app but I'm having trouble fixing it, especially the changing/updating phone number. So I asked help with my sister to process everything since she was in the Philippines, but instead of seeking help, we received unsatisfactory responses from them. My sister tried to inquire at another branch and we received the best help that we needed. I personally talked the teller/agent through all over the phone and I received a sarcastic response and it shows it is my fault for not having an ATM card.

Desired outcome: Change a well-trained agent/officer at the information teller or do proper training on how to handle customer service to the valued customers. Provide accurate information and assistance to the customer.

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  1. Bank Of The Philippine Islands [BPI] Contacts

  2. Bank Of The Philippine Islands [BPI] phone numbers
    1800 1888 9100
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    50%
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    Philippines
    1800 140 390
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    7%
    Confidence score
    Australia
    800 6312 0014
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    100%
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    Greece
    800 636 3007
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    56%
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    Singapore
    800 0630 0017
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    UAE
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    Head Office
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    Canada
    +44 500 894 040
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    100%
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    United Kingdom
    +973 80 004 007
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    100%
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    Bahrain
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    100%
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    Brunei
    +33 800 905 585
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    100%
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    France
    +852 800 932 634
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    100%
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    Hong Kong
    +81 531 636 003
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    100%
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    Japan
    +886 801 631 305
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    100%
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    Taiwan
    +63 917 891 0000
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    More phone numbers
  3. Bank Of The Philippine Islands [BPI] emails
  4. Bank Of The Philippine Islands [BPI] address
    6768 Ayala Avenue, Makati City, 1226, Philippines
  5. Bank Of The Philippine Islands [BPI] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2025
  7. View all Bank Of The Philippine Islands [BPI] contacts
Bank Of The Philippine Islands [BPI] Category
Bank Of The Philippine Islands [BPI] is ranked 340 among 399 companies in the Banks category
#338 Community Financial Service Centers [CFSC] Community Financial Service Centers [CFSC] #339 First Abu Dhabi Bank [FAB] First Abu Dhabi Bank [FAB] #340 Bank Of The Philippine Islands [BPI] Bank Of The Philippine Islands [BPI] #341 Dunia Finance Dunia Finance #342 Professional Finance Company Professional Finance Company

Most discussed Bank Of The Philippine Islands [BPI] complaints

fraudulent credit card charges and ghost employees in cc deparment
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