Bank of America review: Can't access on-line banking

After only being able to access online banking once, or twice a week for the last thirty days, I called the number on the back of my card. I told the woman my problem, and she told me the last day I was able to connect, and stopped talking. Then she became rude. She said, you connected 11-24-2020, what's your problem? When will the problem be fixed is my question? Nowhere have they tried to explain to their customers the situation.