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First Convenience Bank [FCB]
reviews & complaints

First Convenience Bank [FCB]
reviews & complaints

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61 complaints
16 resolved 45 unresolved
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P
1:30 pm

First Convenience Bank [FCB] - Bank policy

I used your ATM at the Greenville branch at super 1 food made a $100 transaction it gave me 2 $50 dollar bills and the charge was $3.50 which I had no problem with I stepped over to the teller window to exchange the 50s for 20s and was refused service because I didn't have an account with you this is total bs if you are good enough to take my 3.50 then you should be good enough to give me change I wasnt asking for a million dollar loan just change you should be ashamed will never do that again with your branch

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12:16 pm
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First Convenience Bank [FCB] - Customer service

My mother felt discriminated by an employee named Fernanda at Walmart location 4001 Houston Hwy, Victoria, TX. She needed customer assistance in Spanish, but the employee lied and said she didn't know English then after watching my mother struggle Fernanda then proceeded with "I do know Spanish". The employee believed my mother knew English and started to...

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First Convenience Bank [FCB] - Employee

I called today to find out how to pay on Zelle, after waiting 15 minutes the lady answered. She wanted my I'd. I told her they never ask for it just birthdate and email and last 4 of social. She was very rude and said I can't help you without ID. We're putting carpet in today and had a hard time getting in that room to retrieve ID. Finally when I got it she said I can't help you you will have to email your ID. I was very frustrated. She hesitated when. Asked for her name. She told me it was Maria. Then like a robot just kept repeating she can't help me. We have banked there for 6 years and never had someone so rude nor was asked to prove ID over phone. This employee doesn't need her job treating customers this way.

Desired outcome: Follow up

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12:55 pm

First Convenience Bank [FCB] - Check deposit

I deposited a check from my employer into my acct at my local branch for $174sjd some change the teller told me it would be available the next day … the next day comes and it's not available i the. Call customer service and they say there is a hold on the check and the only way it can be released is by going into the branch I deposited at I go into the branch and they say they can't release it they needed to call my employer the following day so the following day comes and it's a whole different story the hold can't be released and there's nothing to get it released my issue is why does everyone have not only different but also conflicting information on the same issue

Desired outcome: My money to be available now that’s the other half of my cat bore money that was due last week

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S
2:14 pm

First Convenience Bank [FCB] - First Convenience/National bank

Extremely unhappy customer. How has First Convenience bank stayed open? Worse bank ive ever had. Sharing my banking experience, ive only gotten negative feed back about this bank. Not just the Asst. Mgr . the Mgr and customer service when ive called. They have zero manners. NO APPRECIATION FOR THEIR CUSTOMERS. EVERY OPPORTUNITY THEY ARE READY TO CHARGE MISC. Ive been subject to this bank over a year now. But. Today im closing my acct. And moving to a professional bank Thank You Jesus.

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1:37 pm
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First Convenience Bank [FCB] - Cindy cortaro farms branch

This lady was quick to wanting to argue with any question I asked her. Every answered was rough she definitely doesn't have customer service skills I didn't know slamming things and rolling eyes is or was apart of great customer service. I will be leaving this bank they are horrible they refused 2 large deposits from the government I was receiving also and...

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J
12:58 pm

First Convenience Bank [FCB] - Dispute

I purchase from Fashion nova 07/19 for items to be worn for my bday trip to Mexico. I left with no items and came home 08/01 and there was no package. I was told to wait 10 before filing a claim. Which I did and still have not gotten an update or even an reply from Fashion Nova. So I took matters in my own hand and contact my bank. Waited on hold for over an hour to speak to someone just to be told since I authorized the charge they are unable to dispute the amount. And I would have to deal with Fashion Nova‼️ How can I deal with someone who has not reach back out to be about my concerns? It's been weeks and I still have not items or funds back into my account! I have never had this issue and I shop frequently. I have had this account for many years and do not want to close my account due to the lack of concern I have.

Desired outcome: My account credit

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10:18 pm

First Convenience Bank [FCB] - Branch Manager Incompetence, disinterest, laziness ( Mr. Juan Tuxtla Garcia )

I came to First Convenient Bank in the Walmart in Scottsdale Arizona on Saturday, April 17 at about 1:30 PM to use Western Union to send funds to some friends. I've sent funds to these same friends many times through Western Union whohad my Friend's names and all my transactions on file.

I sent $100.00 to one friend and wanted to send $200.00 to another friend but the teller, Ms. Mabel Mui, said she would have to get permission. So she went to the back office to talk to the Branch Manager, Mr. Juan Tuxtla Garcia, who was texting on his phone. She said Mr. Garcia told her I could not send any more money.
So I told Ms. Mui, that I have done this many times before, with Western Union, to these same friends and that she can see it on her records of my transactions with Western Union. Again, Ms. Mui went to see the Branch Manager, Mr. Garcia, and he told her I was only allowed to send money to one person a day. I know this is not true, as I have sent money to many friends, many times on the same day at the same location.

Because of Mr. Garcia's lack of knowledge, I had to find another Western Union a Mile away and send the money from that location.

The Branch Manager, Mr. Juan Tuxtla Garcia obviously doesn't know his job. I had to go to another Western Union to accomplish what I should have been allowed to accomplish at the Western Union at First Convenient Bank, in Walmart in Scottsdale Arizona.

I suggest your Branch Manager, Mr. Juan Tuxtla Garcia get remedial training so he doesn't continue to inconvenience your customers with his lack of knowledge, disinterest and laziness.

Sincerely,

Mark Hall

Desired outcome: I suggest your Branch Manager, Mr. Juan Tuxtla Garcia get remedial training so he doesn't continue to inconvenience your customers with his lack of knowledge, disinterest and laziness.

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First Convenience Bank [FCB] - Unprofessional branch supervisor

Branch Supervisor "Paul Gonzalez" has displayed nothing but unprofessional sarcastic condescending behavior since he has been employed at the Beeville HEB branch, many people including myself have mentioned the possibility of switching bank services. If something doesn't change the Beeville branch is guaranteed to lose customers in the very near future.

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First Convenience Bank [FCB] - Koshar/brown checking and saving

I called First Convenience Bank 02/1282021 @2: 10 pm on Ph...# 1-800-903-7490. I talked to a man who was not very nice. I asked how I would go about in my Checking account and my Savings Account statements from the very first statement of both accounts. I also to him that I Court Ordered legal guardian of my grandson who is in Jail at the present. And I am also Court Ordered "TRUSTIE" representative payee on both account. I gave him all the information he asked for but my grandsons I.D. card # which he doesn't have because he is in Dallas County Jail. This guy got so lets just say out of hand that he hung the phone up in my ear.

Kenneth R. Koshar
Friday * 02/12/2021

Desired outcome: N/A

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First Convenience Bank [FCB] - My money

I haven't been with first convenance bank very long and already i'm about to lose my home and my bills because they have this legal scam going on wit my money. Hear is what's going on can you say overdraft every month they are taking money out of my account for overdraft I did not sign up for overdraft so why are you letting people take money from my account I don't have I thought banks were suppose to help you save money in stead first convenance is taking money, they have so many fees it's crazy, i'm on disability can't afford any of that so I asked her can I set up a payment plan she said we don't do payment plan so please do not do business with first conveyance bank. There's more but i'm going to chanel 4 news about this because the bank is not in our best intrest

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1:22 am
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First Convenience Bank [FCB] - Teller & service

The bank located in Kroger has the slowest service. They need a system where there is one line for deposits, withdrawals, or check cashing only. No one should have to stand in a line over 20 minutes or leave the bank and go to another bank or come back later to get service. As a customer we should be thanked for doing service with the bank. It is a young lady there that is not friendly and courteous.

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T
11:17 am

First Convenience Bank [FCB] - Direct deposit... And over draft.

I'm on disability. The bank has misinformed me from the beginning. I had direct deposit set up. My initial payment is set to hit on the 3rd of each month. For the past 2 months I've gotten my check on the first. So I moved my Bill's to the first. Today I call the bank they said I might get my check tomorrow or the next day. The bank is so inconsistent it's really taking a toll on my lively hood. Also they know I have direct deposit and last month I over drawn my account 500$... they know they will get paid back when my check hits. I depend on that over draft and there telling me I only have 100$ over draft limit... why does this bank not offer me any garentees? Why is everything always changing? I can not plan a single bill to be paid on time using this bank because of the way things are going. Please help me.

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3:05 pm
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First Convenience Bank [FCB] - Terrible customer service and except for one of the employees the rest seem very incompetent!!

So the other day I went up to the bank I had a 19.95 charge that was International charge it got refunded because it wasn't supposed to be there well because of the international charge the bank charged me a $3 International fee which in return after that $3 fee that first convenience put on there then there was a NSF charge for $34 so when the 19.95 got...

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12:45 pm

First Convenience Bank [FCB] - all of em

This is the worse and worst bank in banking history exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation exclamation

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3:57 pm

First Convenience Bank [FCB] - business account

It took almost a month to open my business account. I had all the information that was requested on my FIRST visit and throughout the following 3 weeks I kept getting asked to go in person to submit documents that were already provided.
After opening my account I visited another branch to deposit two checks and order new checks and was advised by the teller that the checks were ordered. It has been almost a week and was told by the online agent that the order was never placed.

I'm now having to go in person, AGAIN, to do something I was told was already done.

This has been by far the worst experience with any bank I have dealt with. The word "convenience" should not be part of the banks' name.

Everyone that has helped me has been friendly and courteous but the actual process of dealing with the bank itself has been a nightmare.

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9:59 pm
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First Convenience Bank [FCB] - fees for account

Was thinking about closing out my account because I only had 100.00 in there. Got a nice email stating that I only had a little over 50.00 since they charged me an inactive fee of 35.00 which brought my account under 100.00 where they could then charge me a fee of 12.00 because I fell below the 100.00 mark. I have never seen a bank with so many fees. They...

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K
2:55 am
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First Convenience Bank [FCB] - the bank will not give me any of my money

I was garanteed to have access to the money that I deposited into my account and not only have I not be able to get any of my money but I have lost my job and mist the due date for my rent and I still have not received any of my money and obviously still havnt been able to pay my rent its going on a full week now and I have called everyone that in charge of...

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C
3:46 pm

First Convenience Bank [FCB] - deposits and overdraft

I've been with this bank for close to 4 years and every single interaction I have with someone rather it be in my local branch or over the phone I'm left feeling even more frustrated and helpless than I already was. I've cashed at least 5 checked from my 401k and each time you all want to place it on a seven day hold even tho I have cashed several of these checks with you all before. They even want to hold your bank transfers. Transferred money into my bank from my cashapp because I needed to get a rental car that day every other time I've done this my money was always available immediately, but all of a sudden they now need to hold it for 24 hours while I have 2 pending transactions into overdraft. I feel that they only held money so that they would be able to charge my account the extra fees to get more money out of me. This place is the worst can't wait to leave you all as soon as money clears. I will be posting my bad experiences with you all across all of my social media platforms.

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M
11:07 am

First Convenience Bank [FCB] - Checking account and costumer service!!!

Unprofessional, and nothing is ever done about any complaints submitted period.

After a horrible experience, I was told that I was not allowed to shut down the account after only being opened for about an hour. So I left the minimum required amount in the account and waited out the time necessary to close it. Im finally doing it and come find out that the hit me with three fees because apparently they had returned mailed sent back to them.

I am not expecting anything less from this bank, to steal from it clients like this..

You can never get anything done and I would caution any and everyone not to use them period for I consider deceptive practices.

Now I ma on the phone with them and they are telling me that they can't do nothing about it because the account has been closed. But did not notify me at all about the deductions to my account period.

So if anyone knows who regulates them, please provide me the number or contact info so I can submit a formal complaint.

They say it takes up to three days for anyone in there corporate office to get back to you, with that said I think its evident to how many complaints others are filing if it takes 3 days to get a call. Speaks volumes..., so again if you are smart enough to be reading this prior to opening up an account with them, ruuuuuuun and save yourself the hassles. Because they won't care and will drive you nuts.

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First Convenience Bank [FCB] contacts

Phone numbers

1800 666 9801 1800 507 0188 More phone numbers

Website

www.1stcb.com
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