Bank of America

Spoke with 11 BOA employees on 4/24& 4/26 ... and not satisfied with passing me around for actions requested . Went to My local BOA, Falmouth, Mass., Monday 4/26 and gave me an appointment for Friday 4/30! Customer for over 30 yrs., checking, savings& Mortgage.

On April 6th 2020 I sent a Bank of America check to my County Tax Collector's office to pay my annual property tax. At the end of the year 2020 I received a letter from my County Tax Collector's office advising that I had not paid my taxes and was going to assess a penalty. I called and later sent them a copy of the check which was cashed by someone. Bank of America made a mistake and cashed my check and gave funds to someone but not the proper party.
They took the funds from my account and after I called they said they were having the Fraud Department investigate the matter. They gave me a Claim number 08FEB2021-200570 and said the investigations sometimes take up to 90 days to settle. I made no mistake they did but they took the funds out of my account. And I am a Platinum customer who has been with them forever. Please help me get my money back into my checking account.

I paid for a service that was never provided, vendor stated for approximately 6 months that I was going to get the service, 2 days before the vendor was arrested for fraud I spoke with them and they said I was about to receive the service. You denied my claim because I was not in your 120 day window.. I was constantly in contact with vendor, others received refunds, but mine was denied.. This is not a billing error, this is fraud and you failed me as your customer.

https://www.justice.gov/usao-edtx/pr/texas-man-and-woman-behind-my-buddy-loans-charged-filing-hundreds-fraudulent
Attached is article on fraud that occurred.

My ex husband and I had four accounts with BOFA. One account had just my name on it and my other account had my name and my ex husband's name on it (I was the primary account holder on this account). My ex husband had one account with just his name on it, and one with both of our names on it (He was the primary account holder on this account). Due to Covid-19, and other situations beyond our control, we had not been able to visit a branch to remove each other from our accounts, and were told that we could not do that over the phone, or until our accounts were brought current. My ex husband received a counterfeit check, and he cashed it. Unfortunately, this incident caused his account to be overdrawn by $3150. As soon as this happened, my ex husband contacted BOFA, and made payment arrangements. He received weekly unemployment checks, and every penny of it has gone towards paying his negative balance. His account is now current. Someone at BOFA took it upon themselves, and without my permission, to transfer money from my account that only has my name on it, to my ex husband's account, twice. When we reached out to BOFA, we were told that they took money from my account because they were trying to lower the negative balance in my ex husband's account. I am NOT at all responsible for his debt, and should not be forcefully held accountable. The associates claimed to not know if I or my ex husband caused the overdraft of my ex husband's account. If you look at the counterfeit check, you will clearly see that the check was made out to HIM and HE signed it. After speaking with several different associates, they refused to reverse those transactions, or refund me my money. Their decision to transfer my money to my ex husband's account, left me without the ability to pay the expense that I intended to pay. After BOFA transferred money from my account, I did not have enough money to pay my cell phone bill. BOFA paid my bill, then charged me an overdraft fee of $35. I am EXTREMELY DISSATISFIED, and am requesting that the $37.43 and $11.42 be refunded to me, in addition to the bank fees and overdraft charge. Also, please be advised that BOFA has refunded bank fees and overdraft charges to my ex husband numerous times, but have refused to do so for me.

4 months ago i emailed, called bank of america in regards to why did they take money from me that is sent to me by edd. they refuse to respond back to me so im in the process of a lawyer and to gather as many people to begin protest.

I had filled a claim for 3 or 4 charges to my Edd debit card back when everybody else had all those fraud claims. I received a credit and a few months went by and randomly with no letter or heads up b of a stole $146.99 out of my account. So I spoke with customer service and the lady said in the notes from the claim dept team that the y took the money bc I had received a refund, which I didn't, apparently the genus's in charge of fighting fraud must have got the provisional credit confused bc even the customer service lady said I was not refunded the money. So we filed a missing claim complaint and it's been a month already and I'm not allowed to speak to anyone would screwed up the investigation. This is unemployment money, they are victimizing victims. I want my $146.99 and never want to do any business with them ever again.

On April 12th I was at my doctors office and my care was declined I knew I had plenty of money for my co pay. I immediately call the bank and find out my accounts are being closed. This is one day before my pay check is to be deposited. I have never bounced a check nor over drafted my account. I do not understand why this is happening as the only thing they wills say they are being closed for business reasons with not notification. I am completely broke I have not money to even buy groceries and they are now saying my account will not be closed until April 24th and I will not get my money until up to 10 day after that. What am I suppose to do about my lights as they told me will not honor my ACH payments. Why would they hold my savings? How is it possible you give people no notice to put them in a position of not even being able to eat. I mean covid has hurt people like me financially and the only assumption I can think of its either my loans to pay off debt due to covid or me putting my fiancés stimulus and income tax check in my checking account so I could pay for an upcoming trip.

I made a payment to Woodbridge Self Storage facility who conducts their banking with Bank of America.

* The storage facility received the March payment.
* They included it on their deposit slip and in their totals
* Bank of America lost the check...

Taking ZERO responsibility for it...

AND, if looked into...this happens often...Bank of America...losing checks!

Lillian Jenkins
941.776.3016

The debit card used by California EDD is Bank of America. Today April 5, 2021 - the account can not be accessed online.

I have called at least 10 people who transfer me to places that can't help. No one knows why.

I literally drove top a bank of America and asked them to withdraw everything. They said: "We don't know you balance."

I don't know my balance either and I can't check because Bank of America won't allow me to access the account.

This is simple robbery.

Credit card closed before I was informed.
Woke up one morning unable to use card, Next day I received notice.

I think they have closed Republican Party members accounts and no one is checking on this.

My payments were received on time and I had a decent credit score until recently (due to Covid issues).
I personally think this should be looked in to as there are many complaints

Re: BOA amerideal for home advisor vendor
There was an amerideal for 10% cash back / $34 max for home advisor. Deal expired 3/22/21
I added this deal end of feb 2021
the charges were 3/1 and 3/20 both for home advisor
I did not see the cash back in my Acct yet
Statement closed 3/27
Called 3/29 initially. Told to
Wait 30 days from the charge on 3/1/21 and call back if still not showing in account

Called 4/1/21 and it never posted. Called the main [protected] Spoke with Thelma in VA who did not know what an amerideal was. After 20 min with her I was transferred to "sales" and spoke with a Breonda from CA. Was on with her for 40 min as she explained she was filling out the form online for me and working with a manager. Then I was suddenly placed on a hold without communication about that happening. Waited on hold 20 min. While waiting and not knowing what was happening I called BOA from my husbands phone and got ahold of Daniel in NV. He helped me to submit a complaint regarding the poor customer care and service . He started to assist with the amerideal issue. While on with him, the original call picked back up and I had been transferred to online and mobile banking at [protected]. I spoke with Kristen who reported that she could help and this was the correct Dept to handle this . We spent 40 minutes on the phone together, making a total of 2 hrs for me at this point with being on the phone with BOA reps. At the 2 hr mark I had to end the call due to work appointments . Kristen agreed to finish up the paperwork submitting the info online and agreed to call me back in one hr at 4 pm ET.
She did call me back reported everything would go through within 5-7 business days and gave me the amerideal case number of 74811. Told me it would be visible under the earned tab as pending online

Very thankful for Daniel and Kristen's help, honesty and professionalism. Extremely disappointed in and frustrated by my interactions with Thelma and breonda. There may have even been another female rep thrown in there today . Ugh

Very shocked by the poor service today . Been a customer for 23 yrs . Hoping this never happens again

My name is Aaron Paul Schmidt. I had fraud commited against me and my rights have been violated. [protected]. loan was involved with Asset Backed morgtage Fraud. documents were changed, my address was changed, and the forclosure was moved to Delaware so I would not find paperwork.
I was not mailed correct paperwork so I had no idea what happened.
Aslo my identity was stolen and my medical file was stolen and attached to this forclosure as an instrument. I would like to track down the correct files and find out the truth.

3/29/2021 received letter supposedly from Bank of America notifying me that they were closing my account ending in #6899.

They threaten that this may affect my future banking ?

I have NO ACCOUNT WHATSOEVER WITH BANK OF AMERICA. I have never had an account with them

My complaint is against Mike' finical advisor at the Lindell location in St. Louis, MO. I scheduled a time to speak with someone to add my daughter as an authorized user to my account appointment was made for [protected] she took off work because we under the impression we would need to come in.

Upon arrival, I was informed by Michael that they don't have anything to do with the credit card side and this could be done online. Have a good day.
When I asked, why wasn't I ever notified to simply go online instead of you making an appointment he stated usually that would have been done... I said and... he says and what? I asked where to make a formal complaint, he then states I am the highest level you can complain to. We go back in forth and he threatens to close my account and call the police.
I've banked with this bank for 36 years. This is the worst service. He never offered to get the problem resolved too busy waving who he was around and his threats. I will sue if this clown closes my account. He should be fired. Two weeks ago we called and spoke with him about making a large cash withdrawal from my wife's account, she was on speakerphone, and I could hear how rude he spoke with her. I intervened and asked, why was he talking to her like that, she can hear perfectly fine. He promised to order the cash and notify us, he never did. After day two of waiting, we went to the bank, he had it all screwed up, saying that they didn't have large bills and we would have to come back or we could wait for small ones. This was pre-arranged, this should have been handled prior to our arrival. We waited for 1 hr without incident.

We have always made our monthly payment on our 30 year loan.
We first questioned B of A when we noticed our mortgage statement that said we had payments lasting over 2 years past the 30 year mark.
Bank of America blamed the difference on the information that Countrywide gave them.
We now notice that the Contractual Time Term has been removed from my monthly statement.
Also removed from my statement is the wording 30 Year Loan.
Where did our two plus years of payments go?
We are happy to provide our statements showing where the two line items have been omitted.
I have Sarasota County records showing when I purchased my home and the Title company paperwork. I have copies of my statements showing how they have changed. However my celll phone is not working and Im unable to upload these photos at this time.

I often wonder if human error is involved because someone always gets confused with the purchase of another home of mine from May of 2003 that was also originated from Countrywide. They currently still confuse these two loans when it comes to paying my insurance policies.

My account [protected] my pH [protected] I don't owe anything can't account For z emergency my DL [protected] they close my account told they opened new one now they won't transfer my money won't let me have it except drive over 100 mes from it this bank horrible

Charged 35.00 for unauthorized payment processed through wrong account. Told me to contact Capital One to reverse which I did. I also made deposit same day to avoid overdraft and called. Promised by rep no fee would occur. Yet it did. Called said rep informed you wrong even though account was noted. I did everything I could to prevent overdraft. Worst customer service not to mention we are in a pandemic.