Menu
Write a review
File a complaint
CB Banks Bank of America 5000 Biscayne Blvd, Miami, FL, 33137, US
Bank of America company logo
Bank of America
reviews & complaints
Bank of America company logo

Bank of America

5000 Biscayne Blvd, Miami, FL, 33137, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 4:00 pm
Tue
9:00 am - 4:00 pm
Wed
9:00 am - 4:00 pm
Thu
9:00 am - 4:00 pm
Fri
9:00 am - 4:00 pm
Sat
9:00 am - 1:00 pm
Sun
Closed
ComplaintsBoard
V
5:33 pm EST

Bank of America - Fraudulent transactions billed to my debit card

I was a victim of fraudulent transactions mounting $451 on my company debit card. I filed a complaint with the bank right when I noticed 21 purchases made on amazon on the same day, all between $15 and $30.
What made it obvious to notice it was fraudulent is the fact that I never used my company debit card for any purchase whatsoever in the course of 2 years. I stated this fact multiple times on the phone, then personally with my account manager then in a letter she asked me to send to fraud department.
After 4 months they came back saying they reached a conclusion that "no posting error has occurred on my account", meaning they found out all 21 purchases were considered legit. Now I find myself with no one to complain as the bank sent me a letter saying that the case is closed and that I will no longer be able to address it with them again, which is beyond frustrating.

Desired outcome: full refund of $451

Read full complaint
Hide full review