Bank of America

The system is awful. Can't take your info just says I can't get can't get! Over and over and up on hold in wrong place. Than it disconnects you.

Cn't get to a rep.

I had issu s getting through the phone system for a couple of yrs

The phone needs to be improvec

Devastated after months on end of living paycheck to paycheck and barely capable of finding a way to my workplace in downtown Boston that didn’t cost me money.

Applied for a balance assist and (made sure my account checked all the requirements for approval)- not approved. Checked periodically when things were tight hoping to give myself some room to breathe and lower the anxiety the situation is creating. Just paid off one of my two credit cards in full and was looking forward to my credit score shooting up a decent amount.

Instead I discover that the “applications” I had submitted for a $200-$500 balance assist (I’ve successfully paid off 1-2 in the past with on time and full payments on or before due date) we’re all reported to the credit bureau as failed credit inquiries- and shows that I’ve submitted 8 credit inquires in last 2 years, and a big fat Below Average score for inquiry. Best part is, Bank of America didn’t even have the decency to show a disclaimer or warning that they will run a hard credit check each instance of submission.

Way to go BOA- you really know how to show compassion and appreciation to loyal customers.

I sent the fraud department twice all of my fraudulent transactions due to identity theft. First time I sent it certified mail to the write address that a Fraud manager gave me. It took a long time going through all statements. Almost six months later I called the fraud department and everyone I talked to couldn't find it in their system. It was signed for but no one had a clue. So they told me to do it all over again and gave me the same address and fax number. I faxed all information plus I sent it certified mail again. This was about four months ago and ai haven't heard a word and my account has not been reimbursed. I have been a Bank of America customer since 1985 I believe. I have never seen such an unorganized department in all of my life. I want this taken care of now! I don't want to hear that it is not in your system again! My name is: Gretchen Sullivan

Address: 105 Fairview Road

Needham, MA 02492

Phone: [protected]

And [protected]

My checking account ends in 6333

My debit card now ends in: 4734

My email is: [protected]@icloud.com

The fraudulent activity was so bad I had to get a new checking account.

The checking account I use to have ended in 5891. These were mostly online debit transactions. What is the problem this time? It adds up too about $3,000 in fraudulent transactions. I feel that you just don't want to fix this big problem of mine. Also I was scammed and I paid the scammer by 2 checks and I was told not to worry that it will be fixed. If there was enough money in the scammers account you would be able to get it back. One was written out to Tech Fusion and the other to Alfred I don't have the last name on hand right now. One check was for $2000 and the other $1,500. I was told they sent me a letter in the mail and said Bank of America can not take care of it. I never received such a letter and when I called for an update that's when I was told. I was lied too. So Bank of America sent me a letter to dispute it again. Again I haven't heard a word! I was promised that it would be taken care of and not to worry. The scammer had enough money in his account I was told but Bank of America did not get my funds back. I am very displeased with Bank of America. It's like you don't want to put the effort into certain jobs. You leave the customer hanging. That is totally unprofessional. Every time I call the fraud department I get transferred a few times and I still don't get the information I need. I am particularly upset that I sent on those transactions twice and certified as well as faxing them as well. I want at least this problem fixed! It's going on a year and Bank of America hadn't done a thing. I do not want to hear that it is not in the system again. I also want to get my money back from the scammer!

On 4/18/2022 at 9:20am I went into Bank of America located on Plano Rd. Richardson, Tx. to simply cash a check drawn my wife's account. The Teller asked for my ID. I submitted my driver's license. She also asked me for my debit card. I did not provide a debit card. I told the Teller I also have an account which was opened in 1976. I asked if there was a problem as both our account balances had sufficient funds. At that point the Teller got rude and called her manager or a guy by the name of Chris Driscoll. He was even worse. I told them both we had sufficient funds and there should not be a problem. Chris Driscoll stated I really needed to show my debit card. He went on to say with COVID people covered their face with mask. I didn't understand that comment at all. I mentioned I also had a money market account in addition to those accounts. I stated I was upset enough to move all of our funds from Bank of America. He stated I could do however I felt. This incident is the worse experience I've had at this branch. I've encountered other bad experiences but was not compelled to write until today. Banking is a service. The Teller and Chris Driscoll need some counselling or work some other place than a bank.

I can understand why the bank thought that I got money from the ATM, but after my card was blocked a couple of times already I was not happy on the 26th of January 2022 when I went to the ATM located at 1225 E. Robertson Blvd. In Chowchilla CA. 93610 to make a withdrawal but couldn't because my card was declined. So I thought I would wait and try again the next day before I called again about it having a block. So the next day January 27th I'm working in Chowchilla again so after I was done for the day I decided to go by the ATM again in Chowchilla CA., but again my card says declined. So after a long day I thought I'd try to get it unblocked through the Bank of America phone app and see that it says that I made a withdrawal from the ATM from the Bank of America located at 501 E. Yosemite Ave Madera CA 93638 on the 26th and the 27th that day. So I got off of the app because it doesn't work like they say it should. But I called to dispute the charges for those two days. But the Bank of America sent a letter a couple of days later saying it was resolved. But I called to dispute that again because I didn't get the money out for those two days because my card was declined. On the third call for my dispute concerning this matter. I brought up the fact that I got a reciept for each time I went to make a withdrawal. And I also made the comment about the ATM Balance Inquiry made on the 26th from a Wells Fargo Bank located at 1006 Blossom Hill Road San Jose CA 95123 prior to the withdrawal from the ATM at the Bank of America Branch in Madera. I also said that they should pull the bank footage. But I haven't heard anything since March concerning this matter. I've checked the bank statement and noticed that there are changes made to it! This is so upsetting to me! My claim number is [protected] from the account ending in 3948 in the amount of $2,000.00 please help me get the Resolution I deserve and that's to get my money put back on my card. That caused me to loose a job out of state! Thank you for your help and I appreciate your support with this matter! Again Thank You, Belinda Burris 16556 Road 19 Madera CA. 93637

Goof Day, I have been having an issue regarding acessing my bank account for quite sometime as an international and it is really hard for me doing from abroad. Last time I requested the help in October 2022 and I was not even able to receive the help to see what is my account number.

Before that in 2019 I have tried to order a fast card to France and I did not receive via email we had to go to the postal office and loof ourselves, we drove 20 km from the place. (I wanted to send a complaint that time that the charge I recived way extended the servie as I have eplained that the situatuation is quite difficult, uncertain and yet I left with no help, I was lucky that the person I have been volunteering for made time to help me)

My card and account has been blocked yet charged for almost 8 months now. And unfortunately I was told that my account is not elegible for a student wavier but only those registered after 2021. It is actually weird as even online education for the courses and etc extended due to covid. All the companies made some extensions for the customers due to all the world changes. And the information on the website. Might be a confusion frommy side but did not see

I was told by a few customer service representatives though that I yet should be eligible for a student.

I can varify myself if you call the number +[protected]

All my tax refund money has been wiped out! I have been waiting so long for my refund and finally when I needed it most to catch up on behind bills, all of it was wiped out! Lots of international charges all over the places and business names that is unknown to me. I reported to my bank of america while transaction was still processing. Because there were tons of charges that it became 3 separate claims. Just found out that 2 of the 3 claims was "not paid" status which states its denied!

It states on the investigation that "I" authorized it or a person whom I may authorized it had my permission! There no one I have authorized on my account period! And I didn't make any purchases!

I am so overwhelmed with this bank and this is the second time I let them do this to me! This time it's way too much money that I cant let go! I need my refund for my bills and families! I have kids too! I am not working and it's been hard! Please give me my money back! I trusted bank of america to protect my money.

Someone help me. There was nothing attach with my denied claim with any proof of my signature as stated or contract! This is wrong.

Regional manger for Frederick MD

I have been bank of America customer since 1998 I have have many of your branches at different states.

In My observation for the last 8 years at two of local branch in the city of Frederick Maryland dose not represent America.

In my 8 years close observation many of these branch employees are Latinos

I understand the bank effort to cover this particular ethnic group but it dose not represent the population in Frederick or the surrounding area by in my option and belief America has diverse population not other than Latinos

I do not think I need to feel I am in one of Latin America-country while i live in united states of America

I have sent similar e- mail to one of branch manger with out response

Because I did not here from the local manager for my e mail I have transferred 60000 middle town valley bank

Thank you

Tessema

I had set up automatic payments for both of my credit card accounts. I tried to cancel the auto pays and just schedule a one time online payment, but got a little confused by the vague interface. Somehow I ended up having two automatic payments on each account instead of cancelling the original ones. I called more than once to resolve the problem. It took three months before someone was able to help me. They only eliminated one autopay on each account, however, instead of eliminating all of them, which is what I asked for. A few months later I payed both balances down to zero, and called to speak to a rep. Told her I was done with using these accounts, and so she gave me the final amount so I would be done paying interest. I thought I was done, but this month they took money out of my account. I have no reason to think calling and talking to a representative is going to do me any good. They owe me $300.

Hi there,

My name is Marilyn. I waited a long time for someone to answer the phone. The customer server person says he could not give me information on my account. He then says later after argueing with him back and forth for 15 minutes. Now he says I have information on your account. This whole misunderstand was regarding. Incompetent employee. Please contact me. I want you to hear the conversation between me and the your employee. I want to hear it again as well. I believe it was on tape.

Well after over 20 hours of trying to close my Dad's account who died 1/14 we still have no resolution. They took it upon themselves to Froze half a million dollars. Now getting collects notices because of autopay. Account frozen.

The estate service dept has the WORST customer service. When this is done

someday we will be leaving Bank of America where we have several LARGE accounts.

It would be nice to have a Senior repetitive call us.

Bob Ahern

I have been calling regularly to get a refund for an overpayment. Every time I call, the answer is always "you should get your refund in 2-5 business days". No one can tell me when to expect my money and it is causing me financial difficulties.

According to ftc.gov, a refund request should be fulfilled in 7 business days. https://consumer.ftc.gov/articles/using-credit-card

Several years ago I used a wrong account number to deposit $6000 in the BOA branch. The next day when I realized my mistake I went back to the branch with all the information I had, admitted my mistake but the bank manager nor tellers would do anything. They did say they called the account holder i made the deposit to and that is all. They wouldn't tell me who it was or how to reach them. They did say the owner might consider returning part of it, but not who to contact. Thus I feel BOA still owes me $6000 and will never geet my business until I receive it back

I have had the absolute worst experience with the Estate Department and will never do business with Bank of America again.

My father passed away and as his personal representative, it was my responsibility to close out his account. It has been a nightmare right from the start. It started on February 17th and is still ongoing March 24th.

When I called the assigned case manager (who I have never spoken with), I was told I would have to go to a local branch to complete a Distribution Intention Form (may not be the exact name).

I went to the branch on S. Tamiami Trail in Ft Myers to do so and while the woman I spoke with was "lovely" she failed to upload the form as she said she would. When I called back to check the status, I was told there was missing information and that I would have to go back to the branch and do it again.

When I did, they said the form had not scanned properly. In my opinion, that is something I should have been notified of by the case manager (again to whom I have never spoken).

Again, I waited over a week and called back to check the status. I was told that the account had been closed out and that the check had been mailed over a week before. I tried to explain that there were statements I needed for my Probate attorney but the connection was so poor, I had to hang up.

Called back yet again and was on hold for over an hour. I had to hang up as I was working. Tried again when I was able to (call number 3 today) and have now been on hold for half and hour. Listening to the same recorded message about high call volume. Trust me, if I didn't need to get account statements for my Probate attorney, I wouldn't have waited.

This is horrible customer service and I will absolutely never use BOA again.

The right hand doesn't know what the left hand is doing.

Dates of charges:1/29/2021 $500.00 & 10/26/2021 $1681.72 for total of $2181.72.

This was payment for a cruise which we had to cancel. I have been trying since Jan 2022 to get a future cruise credit. I have contacted both the travel agency and Royal Caribbean. I have made numerous phone calls and provided them with the requested paperwork but have not gotten any response from them.

Please put a dispute against Royal Caribbean for these charges.

Pandemic time 2020 I have rentals that people were not paying rent. I spent time online banking checking only my checking account. I had not been using my cards. Everything is bill pay or or paperless. I this time I got very sick. I had to get an extinction on my taxes until Oct.I ama broker so I went into all accounts to make sure I had not missed anything and found BOA had sent 6,400 , 6,400 and 6,250 to a Law firm over 3000 miles away.they said maybe I had a signer on my card I told them no then they said ok maybe I lent cards to someone.Never. they denied my claim 2 times I went back looked up Lawer and filed claims on him. He called me stating he had never herd of me or spoke to me.Never received any money and have BOA call him. They did not and will not refund my money .That I do not know who took the money but I need to pay it I will not pay it and think all the work I did on this proves it was not me.

Lied stated that I was fraud when I was cashing my own check. Took my bank account held my check for 29 days. Took and report me to fraud department and closed my account without warning. Sent a credit debt to IRS as a form of income when a credit card debt cannot be considered a form of income now IRS is harassing me. Coupled thing to cause me to have a bill with IRS. Liars ans harrssment. Does not have customers service never solves the problem. If you are not Hispanics you can’t get the proper help because they are Racist and shelling pushing people of color.

This BAnk is stealing money it’s ridiculous they are tellin me a claim I know I didn’t authorize is my fault it’s not this bank let my account get defrauded twice I reported this to them both times they have takin care of all of my claims besides this one I can honestly say that I’m bot gonna give up and every time my child has to go through the emergency room because I do not have medical insurance for her right now and I have to pay cash for her medication and if I can’t buy her medicine for her the asthma she has flares up very badly to where she not breath my baby kidneys are still recovering the mold made my baby kidneys shut down fux my claim please do the right thing and give me my money ok I have responsibilities as a mother to provide and I can’t do that playing bank with a fraudulent buisness this is crazy you guys need new staff in that back office because they are not doing their jobs at all it should never be this many complaints against a bank within a year BAnk if America is about to be the woest bank for American customers and this will lead to your buisness dropping slowly but surely then gone just do right by the ones u named yourself after America and I need to withdraw my money not recessive check because you [censored]ed over Michigan with these fraudulent activities you let take place this bank needs to be held accountable for the inconvenience and trouble they have caused people like me 3 years is a lawsuit I’m trying to give v bofa a chance to right their wrong and pay out the claim and if not I’ll be suing for negligence and fraudulent activity as well as breach of personal care information none should ever be able to make the moves you let occure go n my account you guys even took money u aren’t supposed to touch at all I want a resolution now i want my money now

my father passed away Jan.21 2022, I have been trying to get them ,they are in a family trust called The Henderson family trust. case number 20220202DP1000455. i CAN NOT GET THE PAPERWORK TO FILL OUT TO GET THEM WE HAVE DONE EVERYTHING BESIDES GET A LAWYER OR ACTION NEWS. IT IS VERY FRUSTRATING. i TALKED TO mISS HAYNESSWORTH 1 TIME SHE WAS GOING TO EMAIL THEM TO ME BUT AGAIN NOTHING HAPPENED. i HAVE BEEN TYO THE BANK ON NOLAND RD IN iNDEPENDENCE MO 3 TIMES THEY ARE NO HELP THEY KEEP GIVING ME PHONE NUMBERS TO CALL BUT EATHER THEY DONT ANSWE OR WILL NOT DO WHAT THEY SAY. WE HAVE HOSPITAL BILLS TO PAY THAT WAS MY DADS AND NOW THEY ARE ASKING FOR IT AND WE ARE ON OUR LAST NOTICE OR THEY WILL TUR OVER TO COLLECTIONS AND THEN IT WILL COST MORE .WHY IS IT SO DIFFICULT TO GET THIS DONE. i AM OUT OF OPTINS WITH YOUR BANK. i FEEL LIKE i SHOULDNT HAVE TO GO TO OUTSIDE SOURSES TO GET THIS DONE. mY PHONE NUMBER IS [protected]. MY EMAIL IS Danny.[protected]@bpkc.com i have gave this information 3 times hope this works