Bank of America

I am a joint member on my uncles account with Bank of America and for several years Bank of America has been taking out this Level A.D. insurance and Privacy Assist payments from his account a total of $32 each month for several years. I have been calling Bank of America to try to get this stopped they transfer me to the fraud department, who gave me another phone number and transferred me to a department for Level AD/ SmartSteps. My uncle cannot even remember signing up for this when I asked Bank of America to stop the payment they told me it would be $30 each transaction now why would I pay $60 to stop taking out $32 when he is on a fixed income I believe. Bank of America is causing senior citizens who live on a fixed income a lot stress, by taking their money each month even after they stop selling the products. The only other option they can offer in this pandemic is to change their account. With that being done this senior citizen now has to go to their retirement company and or Social Security to update their banking information which causes more stress. I have alway heard bad reports about Bank of America now I can confirm that Bank of America is not a good banking institute for anyone worst of all for senior citizens living on a fixed income.

My fiancee and I live together and each separately bank at BOA. She received a check for something over $22,000 and endorsed it to me as I handle the bills and we had some credit card debt to get rid of. I deposited it at a BOA kiosk. The deposit was posted to my account, then removed. I waited a few days and when it was not reinstated called BOA. Total time wading between menus and then sitting in que lasted about 30 minutes. When I got to a rep, i was eventually told BOA no longer accepts third party checks excess of a certain amount. News to me. Never got notice of that, I was told they would send a voucher, but it would take 7-10 business days to arrive. I explained BOA's failure to notify of the policy change and length of time sending me a voucher would cause me to incur interest charges on my credit card bills. BOA said they were not responsible for that. Maybe not legally, but ethically and professionally, yes. Three weeks went by, and voucher never arrived. The next phone call took 2 hours and 5 minutes. BOA had sent it to the wrong address, an address we moved from a year prior and changed our accounts to reflect at that time. They acknowledged that. After all that time, they finally advised they would send another voucher, but it would take 7-10 business days to arrive. I asked if they would express it because we would incur still more interest charges. They don't do that. To whom can I escalate? Nobody. Total interest loss will be excess of $300. Time dealing with this problem is 3 plus hours. I work as a consultant from home earning $125 per hour, so that's an additional loss of $375. Then there are phone charges. All loss caused by BOA, but they take no responsibility. Why does anybody bank with them?

We did a modification, looks like in 2008 with countrywide with a Eddie Avakian.

phone number [protected] and a Irene Gay and Pamela from BoA, on the loan for the house and your people said the 1st and the 2nd would be modified. They continually said he would take care of the 2nd. Well, the 2nd is still showing opn the title. I need a certificate of satisfaction or a statement of payoff as I'm working with unison. I can be reached @ 951.255.9280 My Name is Mark Wiseman

Dispute Charge Denied!

Account ending - XXXX

Claim ID: [protected]

Bank of America makes it impossible to call or contact so please see that this gets to the proper authority.

See Attached Screenshots. First, please do your diligence and research my account, I spend at least 8-10K a month with this card and I promptly Pay so $23.95 is not a lot of money to me. The problem is that I was charged this amount fraudulently and because I could not produce a receipt, I am being made to pay this fraudulent charge by this Bank. A bank that I considered to be on top of thins till now.

Tell me, how can I provide a receipt showing that i was charged incorrectly when the entire charge is fraudulent.

Your dispute case officers got it wrong from the beginning, I think simply because the workforce these days is so lacidasical that no one cares or pays attention.

I authorized a charge from this company for $1.00 and was charged $1.00 but I received a text alert from BoA about an additional $23.95 charge in which I did not make. I disputed the $23.95 and because I said I did authorize a $1.00 separate charge, the clown in charge of my case made my dispute for $22.95 and wanted proof I was charged 22.95 over what was agreed. That is ludicrous, the $23.95 charge was a total and separate charge from the one dollar, and it was a charge that I did not authorize. See The Screenshots for the 2 separate billings.

If this is the way BoA treats their customers, then I will have no choice but to go back to Discover or Chase where I am treated fairly.

Charles Smith

Bank of America closed my account without no reason.

My partner and I set up a joint checking account on November 9, 2021. We transferred money into the account in order to exceed the minimum balance requirement. We used the account a few times to buy groceries near where we live. The account was never overdrawn or had a balance close to zero.

On January 10th, Bank of America informed us by mail that the account would be closed. The letter gave no reason. I missed the letter initially and they gave no other notification (such as something through the app, which I might have seen). I only found out later when the account was actually closed. We called customer service who refused to give any reason besides saying it was a 'business decision', and also refused to say how Bank of America would respond to an application to open a new account.

It is disrespectful and immoral to treat a well-behaved customer this way. This account closure is extremely disruptive at a busy time in my life. Having a joint account is very important to us and it will be difficult and time-consuming to set a new one up. I need to know the reason for closure so that I can know whether, for instance, there was identity theft or some hidden rule we violated (though I cannot think what!).

Unless they resolve this, I would strongly recommend to anyone reading this complaint: stay away from Bank of America. My partner and I are ordinary people. If it can happen to us, it can happen to you. And the inability to tell us the reasons for closure shows a basic lack of respect for their customers as people.

9-11-21 aftr going to atm to w/d my last ck I discovered my acct had been hacked
Called fraud Dept filed a claim. 5 mo later, pH calls 1-3 hrs, rude supervisors (was told by one to go to a homeless shelter), lies (telling me a complaint would b filed on my behalf) I could go on & on. I have a file an inch thick. I was told my Google acct was hacked for over 700 purchases of .99 cents to Activision, OBVIOUSLY A FRAUD CLAIM. This has caused me extreme stress, depression & anxiety.

This happened covid time and me having chemo. All my credit cards were hit by an Attorney in NY, I live in Oregon. I have sent in all info to bank of America I do not know this person BOA has different names on him First name middle name then turned around. I was given letters stating good news it has been resolved and we will credit your accounts a couple months later I received letters on all 3 cards SORRY- We know you didn't charge this but maybe a signer on your card did or you oked someone to do it > I have NO signers on my cards nor would I give someone the ok to charge 19, 000 plus dollars to an Attorney over 3000 miles away. I have spent at least 40 hours on the phone being transferred place to place. You have destroyed my fico scores and never have you checked this. I have called this attorney number 50 time no answering service even email bounces back. You have done nothing the interest on this is unbelievable for charges I DID NOT MAKE. I went 20 miles to have lunch with a friend it was in Washington you declined my card because I was out of State! and didnt tell you but a huge charge on all my cards all the same money wasn't a flag?

Dear Sir or Madam,
On 01/19/2022, Bank Of America charged a FOREIGN TRANSACTION FEE on my account (amount : $21.67). This transaction was not foreign. It was made on a US website, and the charge was processed in US dollars.
Therefore, I don't understand why I should pay such a fee given that this transaction was made in USD on a US website.
Best regards,
Philippe

For some unexplained reason my DEC 15th payment that I set up on the bof site (as I have done for years) didn't go through. The first I knew of this is when my next statement arrived with a late charge and interest owed. I called a boa rep and paid the overdue balance by phone. The rep took the late fee and interest off. We're complete for Dec. I then set up a payment on boa site for the remainder that was due, days before the due date. My current bill arrived with an additional interest charge owed. I talked to another rep today and was told that all the information about charges is on the back of the bill and just pay the total due which includes the additional interest charge and it will go away.
How can interest be charged on amounts that were complete the month before?

Almost two years ago BOA bought Shellpointe Mortgage loans and I take care of my mom's expenses and accounts because she is 77 and has Alzheimer's. I wrote a check for her mortgage, sent it to Shellpointe but the mortgage had already been transferred to BOA so Shellpointe said they wire transferred the last two payments I had sent to BOA and gave me the wire transfer batch numbers, I called BOA and told them what had happened and gave them the batch numbers and copies of the checks that had cleared mom's acct. I have worked with several departments at BOA for almost two years now, I sent letters explaining all this & copies of every check written & that cleared bank account for house payments, also any payments made by phone I sent confirmation numbers for every one of them. My mom is on a fixed income that barley pays her monthly bills & medication & she cannot afford to pay another mortgage payment (I have explained that to BOA) when this has already been taken out of her account. They found one of the wires and gave her credit for that payment but the other one has not been found they tell me to call Shellpoint and I did Shellpointe says call BOA, I feel like this is a problem between the two banks and they need to communicate since I have my proof it was paid. On April 12, 2021 I received an e-mail between two departments at BOA and it said, it sounds like they put the funds to a GL. The other person said I don't have access to mortgage system so I had the funds sent to that GL and submitted ICA ID# and it appears Cyndi has already processed the transaction and she was able to use the effective date 12/31/2020. Everything should be good to go now. Then an email came that said ignore e-mail that they were retrieving it back or something. So I don't know if that was sent to me by mistake and that wasn't mom's money they found or what but they keep emailing, calling and sending past dues in mail. The SR# they gave me when they were researching was #147237

I made a deposit of $4, 332.96 on [protected]. In the morning of [protected] I wrote a check for $4, 000. Later that day I noticed on the bank website that there was hold on the deposit. When the $4, 000 check came in I was charged $35 overdraft fee. I actually have over $500 in the account. If they put a hold on the deposit, why couldn't they put a hold on that check? I have been on hold on the 800 # for45 minutes.

I had been a customer of BOA for over 14 years, on Friday for no reason my accounts were closed and I was not informed. I called customer service who stated that it was an Admin decision and not court order or nothing. However, they could not tell me the reason for the admin decision, she even stated that the last overdraft fee I had was 10 years ago. BOA stated that I was not able to access my funds until the accounts were fully closed which would happen the following week. I called on Tuesday since Monday they were closed and BOA stated that my funds would be mailed after the accounts close which now would be Wednesday. On Wednesday I called and they changed it to Thursday, I called 3 hours later and BOA changed it to the following Monday. I got tired and I tried to work with them but they were unwilling to work with me so I reached out to a lawyer who asked me to contact BOA again and ask for their legal department and see how they react. Frist, BOA refused to give me their legal department number and stated that they did not have one. Then a supervisor/manager came on the phone and within 10 minutes I was approved to go to a branch to pick up my funds. I had to use my credit cards for the weekend in order to buy food and my medication because BOA refused to release my funds in which they had no reason to hold them plus were going against their deposit agreement which I read regarding close accounts. Worst bank to deal with I would never recommend this bank to anyone.

patrick johnson ref number20211210dp1001512
was sent a letter Estate for my husband

Brainbox...

California unemployment card deliver mostly everyweek and lot of people complain alot about getting locked out or card falls under review.
Incase you experience such. Never feel to stressed.. Just inbox me on my phone or send me a mail straight and get it resolved under 30mins..
[protected]@gmail.com
(415) 723-0322..
Please go straight to your point when sending messages …

ok so i closed my credit union account due to the service being completely horrible and so when i closed that account they sent me a cashiers check in the amount of $74, 399.00. When i received it in the mail it was to late to go to the bank so i just deposited it into the atm. So now i deposited the check 5 days ago now and when i log into my mobile banking it shows that the check has already been processed and cleared yet they havent released ANY of the money. now keep in mind i have had bank of america for 34 years now and never have i had a check bounce nor has my account gone into the negative. and now due to this ordeal my account is now in the negative and to top things off my electric bill is on automatic payment and since i did not have enough money in my account my electricity has been turned off and they said that my money wont be available for 10 days after deposit. im so confused how bank of america wont release at least a couple hundred so that i have electricity and can eat. the reason they put a hold on it is "check specific information indicates item may be returned." which is complete and total b******t because the check has already been processed and cleared!

There is someone in the bank, posing as me, My Name is Robbie Anngerette Morgan, I have been trying to get my money, and it seems i am always getting the run around, or it takes hours.The person is not me and does not work for me. I am a Marrissa. the only brown in the world.

I called on 12/14/2021 indicating someone open two accounts under my name, address, and social security number. I did not open these accounts. They told me they issued a report and these accounts are frozen due to fraud. I want to verify that this was indeed done. I have done all I know how to do to stop this from going on, but I do not want these accounts. They need to be cancelled and my name and social security need to be frozen so no one can use them. The accounts were open under Betty Ruppert, 121 Schooner Point Dr., Port Clinton, Ohio. 43452. Your immediate attention to this would be greatly appreciated. Please email me back an answer to skip.[protected]@outlook.com. Thank You

On 1/10/2022 at 17:07 pm I went into the lobby ATM and was in line waiting my turn at the ATM and when the customer in front of me was finished I went to walk toward the ATM but slipped from a newly mopped floor that had no warning wet floor signs! I hurt my tailbone and have been trying to call the phone number on the front door [protected] with no luck, I kept getting hung up on. I tried to call Human Resources for Bank of America with the same results, being disconnected and unable to reach a live operator to discuss my fall.

I would appreciate a call back. I reached out to my Attorney as I am unable to reach customer service.

Please advise,

Annmarie Stevenson
[protected]

I wanted to renew my web root. Theses people said they could. There name is any desk phone number for them is [protected]. They went to zelle under the name bernard [protected]@comcast also [protected]@comcast. T hey wanted me to give them my pin number but I wouldnt do it. I tried to cancel the service and they said I would never get web root. They said they wouldcall me tomorrow but then they said I could call them tomorrow. Bernard hudson is not added by me.