The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Banfield Pet Hospitalwellness plan warning

Please, please - before you sign up for any of Banfield's pet wellness programs that allows them to bill directly to your credit card - be aware that you can NOT stop the billing, even if you go through all the hurdles they've placed in contacting them. The local people are required to push these wellness plans or lose their jobs. The local people who sell you the plan are not the people you (finally) reach to try and cancel. And the communication between those two groups is conveniently vague. Banfield's account management can be contacted @ [protected]. This number is not posted on any of their websites. The people you finally reach there are powerless to do anything but read you the corporate mumbo-jumbo and accept payments. Banfield will continue to bill you even if you've gotten through to a live person and requested cancellation. They will continue to bill you even if your pet died three years before. If you try to stop the billing by cancelling the credit card, Banfield will turn your account over to one of their collection agencies, one being I. C. Systems @ [protected]. These agencies will start "hounding" you relentlessly and you'll have a huge black mark on your credit report. You can either pay them the money plus 40% for the collection agency, you can spend a couple of $thousand for an attorney to successfully clear it up, or you can put up with the harrassment for years on end. Those are your only options. Their hospitals are for the most part, good people doing a good job. Their wellness plans are one of the biggest frauds perpetrated on the public. I urge you to look for other complaints, discuss this with others, and again, please do your homework before stepping into this astonishing trap.

Responses

  • Jo
    jon claude Aug 31, 2010

    yes, you do have to pay the remaining monthly installments of the plan, but after you finish paying it off for your year contract, you can then cancel the plan and not pay anymore. also, of course cancelling your credit card isn't going to stop your payments!! that's absurd... if you owe something for a product, no matter what it is, you can't just decide to stop paying for it

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