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Took our cat in for a "routine" exam. (We were on their comprehensive annual plan for 10+ years.) They cleaned our cat's ears, at their option and, apparently, punctured his eardrums. The cat lost all sense of balance — could not walk, stand, eat or use sandbox. Just wobbling, stumbling and falling down constantly. Took him back for follow ups (not on emergency basis — required us to make appointments) and they would not or could not diagnose. They just recommended a "specialist" 15 miles away and, of course, at our cost. They refused to discuss or provide any information for us to pursue complaints, seek compensation for out of pocket cost... not a single shred of useful information.
We did take our cat to another local vetenarian, who did a thorough exam, explaining the process and possibilities every step of the way. Of course, the diagnosis was the most logical — burst eardrum. This vetenarian gave our cat meds for vertigo, nausea and pain and he is responding to it, but it will take him weeks to heal.
There must be thousands of complaints about Banfield. How can 1) petSmart continue to be associated with them (unless they own the the damn chain and make lots of money and/or 2) they do not care -- more pets that die or get injured, more sales for thier store, right?
Thank you PetSmart and Banfield for your coprporate revenue first attitude!
The complaint has been investigated and resolved to the customer’s satisfaction.
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@Wolf127,
We apologize if you see this comment as being a duplicate, as we did provide this response in another forum as well. We just want to make sure you find the number we are providing.
Our team would like the opportunity to discuss your experience with you to better understand what happened. Our Client Advocate Team can be reached by calling [protected]. We are very sorry that you haven't found the help you've been looking for, and we apologize for your frustration.
Well, sorry to hear of your cat being injured. But have to give banfield some credit, as they are publicly trying to adress the issue...I hope. at least it seems publicly?
Banfield Pet Hospital of Horrors! Wolf127...you're not alone! Thousands of people have horror stories about Banfield, we as consumers have one weapon...the web and word of mouth! This MARS candy corporation is a A$$WIPE bunch of greedy shysters!