CB Telecommunications AT&T

AT&T review: ATT customer service

Lee Kirgan of Dallas, US

Aug 20, 2025 2:55 pm EDT

Verified customer

Featured review

I'll start with this: Every ATT employee... Especially upper management... Should have to call the 611 number to seek assistance, called ATT Customer Care, which is a total misnomer.

Today around 9:30AM I began the process of contacting ATT to purchase a Cruise Plan for my phone before our upcoming cruise. I'm not going to rehash everything, but I ended up making 5 calls and was on the phone until 11:30AM.

I could not get to a human and the system kept running me in circles. The three times I reached a human they immediately passed me to someone else which wasn't human... Back in the loop. The 5th time I finally was connected with a person. Only problem was we spoke two different languages, I speak English and she spoke a version of English that I could not understand. I constantly had to ask her to repeat herself explaining that I was unable to understand her. I didn't dare ask to speak to someone else... Not enough hours in the day for that. She kept calling me Mr., not by my name, but just Mr.

I tried to politely express my frustration, and after finally getting the Cruise plan added to my account for the scheduled cruise days, she asked me to explain why I was to frustrated. I told her an abbreviated version of the 2 hours I'd lost trying to do something that should have been so simple.

Then she immediately went into a sales spiel. Of course I couldn't understand much of what she was saying except that she was offering products "for my enjoyment". After asking her to repeat another 3 times I still don't know much of what she was saying and she wouldn't take no for an answer, so I hung up.

They don't have a clue about "Customer Care". I have come to the conclusion that real customer service has faded away like the dinosaur, never to be seen again. If upper management made a call in to Customer Care once in a while they would understand our frustration.

Recommendation: Sorry, I don't have a customer recommendation, only a recommendation that ATT leadership call for a Cruise Day Pass.

0 comments

Add a comment

AT&T - Carl blust 353

Resolved

AT&T - Uverse equipment returns 348

Resolved

Replied

AT&T - unauthorized bank charge 17

Resolved

AT&T - service 48

AT&T - billing rip-off 17

Resolved

AT&T - Rebate offer is a rip off! 171

AT&T - crooks 1

AT&T - Directv

AT&T - sending a replacement devices with expired warranty.

AT&T - at&t rewards 7

Resolved

View all AT&T reviews and complaints

AT&T Contacts

AT&T phone numbers

+1 (800) 288-2020

Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number

Customer Service

+1 (888) 333-6651

Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number

Order New Wireless Service

+1 (877) 782-8870

Click up if you have successfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 782-8870 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number

Check Wireless Order Status

+1 (314) 925-6925

Click up if you have successfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (314) 925-6925 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number

Support For Travel Abroad

+1 (800) 901-9878

Click up if you have successfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 901-9878 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number

AT&T PrepaidSM

+1 (844) 827-7057

Click up if you have successfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (844) 827-7057 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number

Order New U-Verse TV Service

+1 (866) 861-6075

Click up if you have successfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 861-6075 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number

Order New Digital Phone Service

+1 (800) 331-0500

Click up if you have successfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 331-0500 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number

Wireless Customer Service

+1 (866) 294-3464

Click up if you have successfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 294-3464 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number

ConnecTech PaidTechnical Support

+1 (866) 435-3264

Click up if you have successfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 435-3264 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number

Dial-Up Billing & Payments

+1 (877) 990-0041

Click up if you have successfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 990-0041 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number

Order New Fixed Wireless Internet Service English

+1 (866) 975-0050

Click up if you have successfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 975-0050 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number

AT&T PREPAID Wireless Home Phone

+1 (855) 288-2727

Click up if you have successfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (855) 288-2727 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number

Digital Life

+1 (410) 739-2095

Click up if you have successfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number

Director Of Sales

+1 (469) 216-8520

Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number

More phone numbers

AT&T emails

attcustomercare@att.com

100%
Confidence score: 100%

Support

AT&T address

575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States

AT&T social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 27, 2025
View all AT&T contacts