The complaint has been investigated and
resolved to the customer's satisfactionResolved ATT Uverse TV Service — uverse doesnt work
resolved to the customer's satisfaction
They installed my Uverse service on Wed evening hooked up by 6pm the installer left everything working well, two hours later I would lose the signal for 10 or 15 minutes then it would come back on. This happened every hour. called in a Service call and they came out thursday evening.
all morning thursday before the technician came i would lose tv signal two to three times an hour for at least ten minutes each time. The worker came worked on it said it was fixed left, 30 minutes later another service call. came back out and said they would have to run a new line to the house. The next morning they ran a new line to the house, as soon as they left it kept losing signal out for ten minutes on for 5 minutes. very very frustrating. called support again another guy came out worked for a while and decided they would have to send a bucket truck out the next morning on Saturday. Keep in mind i called dish network and had service cut off wed as soon as the installer left plus they pulled all the cables to dish out when they ran their lines. Had to call support saturday morning to see if they were working on it, got a call back around 9 am and Jimmy the tech was around the corner changing out the uverse box on the pole. Nothing the rest of the day went over to a friends house and watched football, came home at 530 because all day it would be off ten minutes on 5 and my wife had to stay at home in case the tech called which he never did. called support at 530 pm set on hold waiting for the next available operator for 45 minutes, they checked and the tech had cleared the line and it was fixed, i told them it wasnt and my tv was off then so they keep sending me up tiers until i got fed up and requested a supervisor carl... he apologized and said he would call the tech supervisor in Pensacola and have him send a Tech out by 9pm. Well its 830 no tech and still cant watch a quarter of football, nascar, or the us open. Monday they will take this service out and i will use rabbit ears if i have to but nothing else ever from ATT...Thanks for listening to my Rant