The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
AT&Totterbox return

I called the corporate store yesterday an they said to call the store I got it from. So I did - the girl named Nicole said "my manager Devin will be there ALL day tomorrow. bring it in with your original receipt" so I told her I'll be there later in the evening - she said he would be there. So I went there (to the kiosk in the Promenade mall by the movie theater) after work today. The girl there was talking to her friend and didn't seem that interested in what I had to say. Then I told her what I was told yesterday by Nicole and I said "yeah where's your manager? he's supposed to be here!" 'you want me to call him?' YEP! so she did, I politely complained over the phone and he basically said nothing can be done, and Nicole is new blah blah. I got angry and said "well.. that's false advertising. I did what she said to do..and this is wasting my time and my gas to get here, not to mention its HOT too. and you're supposed to be here why am I talking to you over the phone? that's not professional" he said all he can do is give me a $10 discount on a new case. WOOPEE!!! I went to the corporate store by my apartment and spoke to Bryan who was very professional and courteous. I have a one year warranty at this store if I buy it there.
He gave me a discount on a new case but because I didn't buy it there to begin with, nothing can be done.
I'm never going back to that kiosk.
Bad customer service at the AT&T kiosk. GREAT customer service at the corporate store.

Responses

  • Lo
    loralau Nov 06, 2013

    Dear Otterbox,

    Please send the email to related person(Intellectual property Department)!Thanks!!!

    This is Lora from Eternal team, Aliexpress.
    We are really very sorry about the Iphone 5s case/ water screen print tort sales.

    And we have deleted the link:


    http://www.aliexpress.com/item/Waterproof-Case-for-iPhone-5-5S-Dirt-Proof-Snow-Proof-Shock-Proof-Color-Black/1426838800.html

    Complaint Date: Otc 30th, 2013
    Complaint number: [protected]


    Could you cancel the complaint? We can sure that we will not sell the same products again!!!
    Please really need your help. how can we do then you will cancel the complaint?
    If do not cancel, we will be deducted 6 points by aliexpress. it is very harmful to us.

    Please help us to cancel it before Nov 10th!!!
    We will pay $500 for our mistake!!! thanks!!!


    Waiting for your reply.
    Thanks
    Lora
    Email: [email protected]
    Tel: 0086-[protected]
    My store: http://www.aliexpress.com/store/103919

    0 Votes
  • Ji
    Jiles Comeaux Aug 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Id like a phone call from a AT&T manager I have a otter box camaflauge it's only two months old and the corner don't stay on ! Very upset customer so please call me ! [protected] thanks

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.