The complaint has been investigated and
resolved to the customer's satisfactionResolved AT&T — otterbox return
resolved to the customer's satisfaction
I called the corporate store yesterday an they said to call the store I got it from. So I did - the girl named Nicole said "my manager Devin will be there ALL day tomorrow. bring it in with your original receipt" so I told her I'll be there later in the evening - she said he would be there. So I went there (to the kiosk in the Promenade mall by the movie theater) after work today. The girl there was talking to her friend and didn't seem that interested in what I had to say. Then I told her what I was told yesterday by Nicole and I said "yeah where's your manager? he's supposed to be here!" 'you want me to call him?' YEP! so she did, I politely complained over the phone and he basically said nothing can be done, and Nicole is new blah blah. I got angry and said "well.. that's false advertising. I did what she said to do..and this is wasting my time and my gas to get here, not to mention its HOT too. and you're supposed to be here why am I talking to you over the phone? that's not professional" he said all he can do is give me a $10 discount on a new case. WOOPEE!!! I went to the corporate store by my apartment and spoke to Bryan who was very professional and courteous. I have a one year warranty at this store if I buy it there.
He gave me a discount on a new case but because I didn't buy it there to begin with, nothing can be done.
I'm never going back to that kiosk.
Bad customer service at the AT&T kiosk. GREAT customer service at the corporate store.