AT&T review: On my device, iphone, se unlock device and lock

Hello there,

This is Ophelia Garcia, the owner of an iPhone SE. I have been trying to unlock my device by reaching AT&T. Although I am not very computer literate, I managed to get to the bottom of this, but unfortunately, I was denied. I have already requested to unlock my device, but it has a SIM lock.

I have a question in mind, how can AT&T have ties to my device even after it has been fully paid? It does not have any active service, so nobody should have ties to it, right? The problem is that my device is not taking the SIM card that I have a service with.

Thank you. The SIM card is working properly, but the phone is locked, which is causing a lot of trouble. Despite having the same phone number for over three years, the only device available is an iPhone that is paid for. The phone has to be unlocked to use the SIM card, but AT&T and Apple have been unhelpful in resolving this issue. Visiting eight AT&T stores in person did not help either, and the problem persists even after trying to solve it online. The process of requesting to unlock the phone is time-consuming, q the constant back-and-forth between the phone company and customer service has been frustrating. Although a case number was provided, the phone is still not in service, and it is affecting work. Recently, a resubmission was made to unlock the phone, but it was denied due to too many attempts in a month. I need this lock lifted now. I am not about to wait a month. Why are you guys linked to a phone that's already fully paid? I have clients that call me, people I attend to. I need my phone working now, and I need that lock lifted. I have already waited long enough.