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AT&T Complaints 2150

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10:44 am EST

AT&T Pompano Beach AT&T Store on Federal Hwy Wireless help

I use AOL for my email, and it keeps getting deleted from my phone. The last 3 times this store fixed it in minutes. Today they looked at it for about 5 minutes, handed it back and said you need a new phone. I then took it to my 9 year old neighbor, gave him my password, he had the mail working in less than a minute.

I don't know if the store changed ownership, but I will never go there again.

Edwin F. Wheeler

2736 NE 12 St

Pompano Beach, Fl. 33062

[protected]

[protected]

[protected]@aol.com

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3:21 pm EST
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AT&T Wifi

We have been having problems with the WiFi for ever . It is virtually stand still . Has a tech come out to day to fix it. . But since we are not ready for broadband and we can only use an 18 machine we have to suffer . That is not right we pay good money to have the same service as everyone else so you are screwing us . Charging 99 was Ludacris. The problem was not fixed and Bering one of your oldest customers we are probably going to jump ship unless something is done .

Desired outcome: Fix the issue

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6:09 pm EST
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AT&T Landline

Service in Los Angeles area (Westchester, CA) has been out since at least January 8th, 2023, likely before that. I called the service center and was told there is a known issue with a main service cable and they are hoping to resolve it by Jan 21st. Called again Feb 3rd, told they are still working on it and hope to have service restored by Feb 8th and I would need to call customer service regarding a refund once the service is restored... Oh and no ticket was written for the previous call so when I ask for the credit I likely won't get one for non existing service prior to the Feb 3rd call. Feb 8, still no service, and listened to the customer service rep lecture me how at some point they will just be cancelling land lines altogether because they have invested in the latest technology and they have all these great packages for digital services.

The only reason I'm with AT&T to begin with is because they own the landline service in my area. If land lines are cancelled, then I most definitely will not be using AT&T for any service what so ever.

Desired outcome: Legitimate time frame of service restoration, and full refund for paid for non existent service they absolutely know their clients didn't have regardless of a service ticket existing or not.

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Nosey Sister
carson city, US
Mar 18, 2023 4:23 am EDT

Similar experience in Northern Nevada. No Internet & landline phone service for 2 months - only the recorded messages:"we are working on the problem." and invoices requesting payment. After the long 2 months wait ATT said they were no longer servicing landlines, And, my only option was to contract with ATT wireless service (which only works with an ATT wireless phone). By the time I received their ATT phone...my landline was back in service. ATT said I could return their wireless phone (wrapped, & never used) to any ATT store. I returned their cell phone and a couple days later ATT switched off my working landline, After several more calls, noone at ATT could explain why the landline was shut down. My guess is they finally realized they hadn't turned on the wireless service (that required the ATT phone they said I could & did return to their store) ATT began billing for their cell service I never used; shut off the landline that was working; couldn't resolve the problem with the internet and after several phone calls, no one was able to explain what happened or how to resolve the problems.

So, NO phone service AGAIN, plus, no internet service. The day before my 2 month wait for internet service ATT called to say they were no longer servicing the internet. So, after waiting patiently for two months the internet was suddenly a "non-existing" service, I realized I was just beating myself up with so much unproductive time speaking with ATT- Service issues at ATT seem to pass from one department to another; to another, to another. and at times from one country to another, without any acknowledgement as to who will? can? taking ownership and solve the customer's concerns. And, for the customer so many unproductive hours on the phone seeking help and weeks wasted in anticipation and expectation of service issues being resolved.

Note: TODAY I received a bill from ATT that included charges for what I refer to as nonexistent services (no phone...no internet service) - when I called they said I had to go to an ATT store (nearest was 1/2 hr away) to get a "password" When I called back with the password they said it wasn't a working password. I suggested they call the store for the password that was just given to me. They couldn't do that. I went back into the store and asked the rude young man (reading his comics at the counter) to call ATT with the password that his store had just given me. (5 minutes ago! and written by the store employee on my ATT bill ) . He refused. I asked again and he refused.

I went home, called ATT and told them I would pay their bill in full (including the services that weren't provided and/or serviceable for two months) In exchange I need ATT to never send me another erroneus bill. I've spent too many hours on my personal cell phone seeking help; too many weeks without ATT phone and internet service. I've moved on to another company highly recommended by my neighbors. The new company had everything up and running in 3 hours with a follow-up call that everything is working satisfactorily. ATT replied that they are thinking it over and will get back to me. They didn't say who or when.

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4:46 pm EST
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AT&T Cell Phone

On January 18, 2023, I spoke with several representatives, including Chris from the Loyalty Department. I was informed that I have been paying for a third phone line since March 2020 that was added to my account at the AT&T store in Bay Ridge Brooklyn. I said the salesperson at the store told me by adding a third line I would save money monthly and would pay only $10 for the added line.

On January 18, 2023, however, I was told I have in fact been paying almost $55 more per month for a line I never used and a phone I never received. At that time, I was told my monthly statement would reflect an immediate deduction immediately. I was texted case # 0001 that day, and told AT&T would contact me "by undefined." rate, I am furious with the neglectful and unacceptable way I have been treated.

Desired outcome: The "phantom" line removed permanently, with no cost passed on to me. Additionally, I want a credit awarded for the almost three years I have been charged for this "phantom" line.

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4:02 pm EST

AT&T AT&T U-verse

I have been loyal to AT&T forever but now they removed two channels from my U-verse (first OANN and now NewsMax), and immediately after removing NewsMax, raised the cost of my U-verse by $16.70 per month.

We are not allowed to actually choose the channels we want but we are charged more when those we actually wanted are removed? Since they were two of my mainly watched channels I am not a happy customer.

In the real world, when something is taken away, it usually is cause to lower costs, not raise them.

AT&T has become totalitarian in their treatment of customers.

Desired outcome: Restore said channels and remove increased non-mandatory billing increase.

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1:53 pm EST

AT&T ATT Internet

ATT is making hard sales pitches to my townhome community to switch to their services. It is therefore incomprehensible why they would send technicians out multiple times in the past few weeks to dig up our common areas without warning. For the past week, I have had to navigate a muddy canyon just outside of my back patio. It is unsightly and dangerous. Piles of mud and a steep drop off makes the area totally off limits for my child and my dog. Would you like this scene just outside of your patio? If the company has this little respect and regard for my community while courting my business, why would I Ever sign up to be a customer. I hope that my neighbors Reject ATT services also!

Desired outcome: A|T|T needs to fix the mess that they have made!

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7:04 am EST

AT&T Using vacation hold for wireless

On November 14, 2022, we requested that the wireless service be placed on vacation hold which we have use multiple times when we travel overseas. We were again told the cost would be $10.00 plus the usual taxes. Instead of being place on vacation hold they suspended the account but continued to charge us for 12 GB data usage for which we had no access. In December 2022, contacted the support personnel through the chat function asking them to correct their error. They said they would and reduced our bill to $27. The bill for January come in and it is still charging over $70.00 for 12 GB data usage for which we have no access. Contacted support and for 6 consecutive time they allowed the connection to time out, this was done by two separate "Supervisors" named Bruno and Kenneth. The only solution they offered was to reactive the service, never once did they try to fulfill the original commitment of changing the situation from suspension to vacation hold. They continue to avoid doing any thing and let the connection time out, and ignore the original request.

Desired outcome: Place the wireless account on vacation hold and credit my account for the over charges they have implemented.

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6:01 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today Feb 1, 2023, at 2pm I went into the ATT store on 2620 Enterprise Rd, Orange City, FL 32763. I was needing help with my home wireless box. I spoke to an employee who then referred me to the manager. I watched the employee walk over to 2 gentlemen sitting at a table and it looked like they were helping a customer. The employee said something to 1 of...

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5:28 pm EST
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AT&T I would like to get the extra charges credited.

I went into an ATT office and was told if I upgrade my phones and since we had 4 phones they will give us $1000 towards the new phone. I will not have to pay anything extra. They also asked to add a line so then my bill will not increase.

I paid $78.75, $87.50, $96.25, $96.25.400 for the new phones and they told me that was it. I will not have to pay any extras. I was in the impression that was it,

My bill came in and the amount to pay is $317.83 from $196.91. I picked up the phone and called customer service billing. I spoke to someone by the name of Faye and she advised me she understook I was misled however she could only credit me a one time $35 fee. I asked for the supervisor and I was told he is too busy to come on the phone and it was beyound their policy to provide any other credit.

This is pure robbery and misleading and very poor customer service. I have a very valued and loyal ATT customer but this was the service I received.

Desired outcome: I was told i will not have to pay extra and that is the reason i got an extra line to avoid charges and paid whatever was needed on the day i got my phone.

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Update by Anita Ram
Feb 06, 2023 5:52 pm EST

This issue has been resolved

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3:36 pm EST

AT&T Free phone promotions

Good afternoon, phone companies should be scrutinized for their advertising and promotion packages. In particular, AT&T offers a "free phone" with the trade of an I-phone. The trade is never comparable as I-phones are the more expensive than other brands. Regardless, once the customer conducts the trade they are then enrolled in a more expensive package and end up paying for the new phone through those charges. The customer ends up relinquishing a new I-phone plus paying for the new phone that supposedly was for free!

To make it worse, if the customer applies for a cheaper program, AT&T is happy to accommodate you without warning you that you will no longer be eligible for the "free phone" program you had (which was never free to begin with), and months later they send you a text informing you of that. Why wasn't that said from the beginning? Then they proceed to charge you for the "free phone".

AT&T promotions deceive customers! They should be investigated and stopped from disguising charges and "promotions" under false pretenses.

Desired outcome: AT&T promotions deceive customers! They should be investigated and stopped from disguising charges and "promotions" under false pretenses.BBB should warn customers of trickery coming from "packages and promotions" from AT&T.

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10:03 pm EST

AT&T Service/bundle

I recently switched over from another wireless carrier to AT&T on the 15th of December I spoke to one of your representatives about your trade in program and it was agreed that I would send in two (2) iPhone 8 in return for two (2) Samsung Galaxy S22. There was no price for the Samsung when this account was set-up. I was told by your AT&T representative that for my wireless phone and home internet services, my monthly bill would be around $160.00 dollars. I just paid a bill for $129.42 on the 15 of January and on Wednesday I received a bill for $231.73 but on line it says something different. According to one your representative, I only had the wireless prone services and my bill is $166.00. If i knew the customer services was like this, I would have stayed with my old carrier. I have been with AT&T when they were BellSouth, matter of fact Bellsouth is still in my e-mail address, but I would never though that AT&T would result to false adverting and fast talking schemes with hidden fees to mislead and trap their customers into a contract and send all of their customer complaints calls to a country were they don't even speak or understand English. Someone needs to fix this problem ASAP. My number is 251.721-5948

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12:31 pm EST

AT&T Adding 3 lines to my account without my permission

I called customer service on January 20th at 10:16 am and spoke with Goderic Garcia and was asking about my upcoming bill to make sure I wasn't being charged anything extra on my billing and he gave me a $50 credit for the hassel. But after the call was disconnected I checked my billing on the MyAtt app and it showed I had 2 newer numbers on my plan for iPhone so when I caked and spoke with someone today about the matter they were telling me that a 3rd number was pending and I don't share my info with anyone but the customer service reps for att. So the lady I spoke with today about did that it hairbrush the same day I spoke with Goderic Garcia. So he was the one who did all this and it had me pissed that someone yall have working for task would try to scam for it if my money so for me to continue to be a loyal customer and client with yall I won't him fired and my next bill free for what I'm having to go through because I just sent through some bs with yall in December when my phone wasn't working and you can look at all notes about it. Thank you

Desired outcome: For Goderic Garcia to be terminated immediately and my next bill free cause of this

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11:09 am EST

AT&T Phone service that was cancelled with AT&T

In March/April of 2022, I cancelled my phone and internet service with AT&T due to poor service. I switched to Cox Business for my dental practice. Subsequently, I kept getting bills from AT&T Long Distance. On three different occasions, I tried to contact ATT to question why I am still receiving bills for service that should have been cancelled. I finally spoke to a representative named Lou who said he got the acct cancelled and gave me the confirmation code of [protected] around Jan 3, 2023. I STILL kept getting bills saying I owed $214.92. I received approximately 10 bills in a two day period! So, I sent a certified letter to ATT, PO Box 5001 Carol Stream Illinois to protest their poor customer service. My letter was received, but I soon got 3 bills in 3 days saying I owed $235.07!. So on Jan 17, I went to the ATT store in Hutchinson KS to protest. The rep spent 1.25 hours with ATT to try to resolve the issue. She spoke to a lady who said that my balance had been zero for a long time. Can you help me get ATT off my back and refund my $214.92?

Desired outcome: Goal: Stop the harassment from ATT, and refund my $214.92.Acct number: [protected]

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2:25 pm EST
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AT&T Cell phone purchase

We were at BJ's and a young man approached us about who we had for a carrier and then proceeded to try to sell us on AT&T and the deal they were doing that BJ's was give a gift card for $350 per phone. He told me I would get the iphone 14 for switching because I already had an iphone 13 and my husband would get an iphone 13 and trade his phone in on it and would cost $188. The phone bill he said would be $90.00 a month, I said are you sure, $90 a month for the bill and I said I don't have to turn my phone in he said right because we were switching carriers and then I asked on my husbands phone I asked $188 for his phone plus trading in his phone he said right. I asked several times and it was always the same. I paid the $95 for taxes and what ever, now they have taken $300.06 form my checking account. I had called to cancel everything I sent phones back and havent received anything. I went to have service put back on our old phones and couldn't because AT&T said something about fraud which I don't know where if anything it would I had to change our numbers that we've had for years because of them. They have my money and their phones and what do I have nothing but a mess. Next will be a report to BBB.

Desired outcome: I would like my money back and an apologize for the way we've been treated and having to change our numbers and everything.

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Update by Constance Patten
Jan 19, 2023 2:32 pm EST

I had gone to BJ's shopping and a young man approached me as to whom I had for a carrier of which I told him. He started to tell me the deal that AT&T and BJ's were offering. I already had an iphone 13 so I really didn't need another but he said I could get an ipphone 14 for FREE to change to AT&T and an Iphone 13 for my husband for $188.00 plus his trade in and that our phone bill would be $90.00 a month that was not each that was total for a month for the two phones.

Plus $350.00 card for BJ's per phone. I can't tell you how many times I asked are you sure only $188.00 for my husbands phone and $90.00 a month bill and my free phone was just to change carriers. I asked SEVERAL times, answer was always yes. I paid $95.and some cent for taxes and connection fees.. Then one week later got an email saying I owed $164. then the next week got a bill for $300.19. I called twice to see what was going on they said it was $70.00 a month for each phone, that alone was $50.00 a month more than was said, my phone that was SUPPOSED to be free they were charging me full price for and my husbands phone that was SUPPOSED to be $188 I was being charged the full price. I told them I don't want the phones I wanted to cancel which was with in time they sent me labels and have sent phones back. Went back to previous carrier because it was with in 30 day and AT&T wouldn't give information needed had to change our phone numbers to get it done, they said something about fraud. I didn't do anything fraud it was them or whomever they hired to conduct the sales that created the fraud.

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2:58 am EST
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AT&T Cell phone service with at&t

Providing "as much information as possible" probably isn't a good idea in this format, as I have pages and pages of detailed notes on every conversation I have had with ATT over this one topic.

Last February, I let me employee and my spouse go to the local ATT dealership and pick up 3 new cell phones. BIG MISTAKE! To make a long story short, I had to return all 3 devices and paid the restocking fee of $55 each. I did this within days. It took me months of wrangling to get ATT to stop charging me on one of the lines I have with them. But finally, I was successful. No more charging for ONE phone, I returned to the store. That leaves me two phones that I am dealing with every single month. Every single month it takes me, quite literally, 2 hours out of my work day to speak, convince, cajole, even threaten ATT employees. Every single month, they PROMISE it is the last month I have to do this. It never is. I continue, 10 months later, to try and untangle the mess. After 2 hours, I am usually successful in getting a credit put back on my account. But it takes me 2 hours minimum and several people to do it.

Desired outcome: I want ATT to remove equipment charges once an for all. I do not have the equipment. I returned it to the store. ATT knows this. What is my next move please? I can fax or mail months worth of my notes and bills. Is that necessary?

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12:09 am EST
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AT&T Wireless customer service.

If I could give this company ZERO stars I would! They had a promotion that if you bring your phone and port your number they will give you $250 credit per line so my husband and I left Verizon to go to AT&T. We took two of our own phones, got two new phones, and added two iPads. We started service online but their system wouldn’t accept my husband’s driver’s license for some reason so he had to go in to the store. He went to a corporate store, talked to them about the promo and was told the promo would apply in 1-2 billing cycles. It did NOT. We called them, told them what happened, told them we have proof, and they refused to honor the promotion, saying that we started service in a store, even though we had several screenshots showing that we did start it online. We spoke to managers, had it escalated… and they refuse to honor it. On top of them being crooked liars, their service is glitchy. We are going back to Verizon because it is about the principle, and will tell everyone how slimy AT&T is.

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7:52 pm EST

AT&T I would like my phone unlocked and my phone number back.

Last week, January 5th, I decided it was time to switch my cell service from AT&T to another servicer. My phone was paid in full. I paid for the new service and even received a text from AT&T saying "We're sorry to see you go, your all set." I waited for my new service to start up and... nothing; because my phone was still locked. I contacted AT&T and was told I needed to go into the store to have the phone unlocked. I immediately went to the store where I purchased the phone only to be told I had to go to a "Corporate Store" as they are the only stores authorized to unlock a phone. I went to the "Corporate Store" and after some time and three tries by a Store Assistant Manager. my phone was successfully locked out of attempting to unlock the phone. I returned to the corporate store the following day ending in the same result. I was then instructed to try again at home from my computer. No luck but was then instructed to pay my bill, which is another issue that I won't get into here, so I paid it just to get my phone unlocked. I just got off the phone with customer service again and was told "I'm sorry your phone just cant be unlocked." Customer Service went on to explain they didn't know why but they couldn't fix it. No resolution offered. I just paid off a $1000.00 paper weight. During this delay AT&T also released my phone number back into the phone number pool. I now have my $1,000.00 brick, no service and no phone number. Now what am I supposed to do?

Desired outcome: Replace my phone for an unlocked phone of equal or better value. No store credit! Fix the problem!

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1:41 pm EST

AT&T Home internet

1619 E Carolyn derby Kansas. Just had fiber installed 2 days ago. Already it is down. Technician will not be here for another 2 days. Unacceptable, was told our service fee will only go up by $2 and change. Only to find out it has gone up by nearly $30. We have online classes to do, plus all other devices are offline.

We will be changing providers as soon as we can.

Desired outcome: Needs fixed immediately

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3:42 pm EST
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AT&T DSL Service

We have been calling AT&T complaining about our service for over 8 yrs. We are always given EXCUSES!
They range from A) We are currently working to resolve your internet issue. B) Mangers state they have escalated this internet issue to get our problem resolved, C) We apologize for your inconvenience and we appreciate you as a customer of AT&T as we work to resolve you internet issues.

Nothing ever gets resolved. The Box customers are ported into is over loaded with customers and they refuse to upgrade the system or add an additional box for all the customers in our area. They can't even accept new customers because of this issue.
The internet drops so many times a day its not even possible to keep up with it. Its even worse when the kids are out of school. In the months of Nov & Dec of 2022 we were without internet for over a week each time. Service Techs are set up to come out they don't show or call us and they cancel the appointments without our knowledge.

They don't want to spend the money to upgrade the system because we are in a rural area or install fiber optic lines so we can get Uverse...
We have been promised on occasion that Uverse is coming next year I can't tell you how many times I've heard that one.

Desired outcome: They either upgrade the system or finally lay the fiber optic lines for Uverse.

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7:15 pm EST

AT&T Lowered bill

I'm reaching out today about a complaint I filed against Att regarding my wireless account, about two weeks ago. Att has repeatedly lied to me regarding this account and has refused to lower my bill despite several lies about it. My original complaint was regarding my wireless account which I owe some 1000 dollars due to data charges I am not responsible for because my phone was cut off and they still charged me. Can you please help me with this. They thought mistakenly that the complaint was related to a closed internet account. My name is Kelly Marsom. I want to work with them but they constantly lie.

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About AT&T

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AT&T is a leading telecommunications company that provides a wide range of services to customers across the United States. With a history that dates back over 140 years, AT&T has established itself as a trusted provider of wireless, internet, and entertainment services.

One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.

In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.

Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.

Overview of AT&T complaint handling

AT&T reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Management was posted on Aug 12, 2024. The latest complaint They sold me misrepresentation service was resolved on Nov 30, 2022. AT&T has an average consumer rating of 2 stars from 2162 reviews. AT&T has resolved 644 complaints.
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    +1 (866) 861-6075
    +1 (866) 861-6075
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    Order New Digital Phone Service
    +1 (800) 331-0500
    +1 (800) 331-0500
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    Wireless Customer Service
    +1 (866) 294-3464
    +1 (866) 294-3464
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    ConnecTech PaidTechnical Support
    +1 (866) 435-3264
    +1 (866) 435-3264
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    Dial-Up Billing & Payments
    +1 (877) 990-0041
    +1 (877) 990-0041
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    Order New Fixed Wireless Internet Service English
    +1 (866) 975-0050
    +1 (866) 975-0050
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    AT&T PREPAID Wireless Home Phone
    +1 (855) 288-2727
    +1 (855) 288-2727
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    Digital Life
    +1 (410) 739-2095
    +1 (410) 739-2095
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    Director Of Sales
    +1 (469) 216-8520
    +1 (469) 216-8520
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    More phone numbers
  3. AT&T emails
  4. AT&T address
    575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
  5. AT&T social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2024

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