AT&T – My phone and internet bill

My name is monzella curtis, 250 w. Jackson st #36, hay, ca94544
Phone number [protected],

1) on 11/27/2024, a new acc/rn was open, I call at&t talked ta a lady
Staffer gave her my new acc/rn

2) on 12/24/2024, I got a letter from at&t, stating tghat I owe $125.65.00

3) on 12/26/2024, I call at&t talked ta a male staffer, the staffer checked,
And stated that the checking was not log-in correctly, I have my home
Phone $14.62, and my internet $15.00 monthly, which I was dropped from
My internet

4) on 12/27/20247, I call patelco credit union [protected], I was told
That the new acc/rn, was put in as a testing acc/rn, and if at&t
Needs anymore information, they can call them and give more details

5) please help me get this resolve, I should not have to be responsible
For any error that at&t staffer made

6) please help me get my internet $15.00, and my home phone $14.62
Should not change, and the amount $125.65, I should not have to be
Responsible for, I have been with at&t 25years

Thank you curtis (please reply)
Happy holidays