AT&T
Reviews and Complaints

On April 2, 2025, I switched from Verizon to AT&T at the AT&T store Best Buy in Chula Vista, CA, based on the promotional offer, which included a reimbursement for my final Verizon bill through prepaid cards. I was informed by the salesperson at the time that these cards would be issued specifically to cover that final bill.

As of today, June 17, 2025, the cards have not arrived. When I contacted your support line on June 16, I was told that the cards can take up to 10 weeks to be issued. This delay makes it impossible to meet payment deadline with Verizon, which is now threatening to charge my credit card or report the balance to collections, which could negatively impact my credit. I'm facing a $1334.81 bill that I wasn't expecting to pay this month. No cards to pay, only the option of paying the bill from my package. Another important thing to mention is that cards are only good to be use to pay Verizon.

Additionally, the online estimator showed a lower monthly charge than what I’m currently being billed. This discrepancy adds to my financial strain.

I am requesting an expedited resolution—either by issuing the prepaid reimbursement immediately or by offering an equivalent account credit so I can meet my obligations with Verizon.

I had DSL internet from ATT for many years, then, last January I turned my smart tv and surprise, no internet. I thought that there might be a temporary problem, so I waited and waited and nothing.
I was able to connect to the Internet by using Xfinity's $10.00 a month internet for 2 devices and after googling to find out what was going on I found out that ATT had discontinued DSL for good in my area.
I went to my account page and was only able to suspend (vacation mode), unable to close the account on the same page. Well... after three months I get this email from ATT telling me that I was behind on my payments. Pretty shady, I have to say. I was cut off the internet with no notice, after which I even went to one of their stores in my area, but all they could do was offer me a higher premium, wireless plan to which I said: I'll think about, thanks!
After I got the charges for service I was cut off and didn't get, I called ATT and talked to someone who told me he couldn't take care of it, not even close the account. Instead, I was transferred to someone overseas, with again, more B. S and demanding that I should pay, because I had only suspended, not closed my account with them. How can this happen in the United States with a major Corporation, treating customers like meaningless nobodies.
If I had ordered something online and the merchandise was not delivered, how do they expect the customer to pay for nothing?
I would give ATT -1 star, but since there is no such option I'm gifting them with one star.
Very bad and most likely a DEI corporation, run by unprofessional, unqualified people.

Been with at&t for decades at my shop. I thought I needed a copper line for my alarm company. Changed over to a cell system for my alarm at no charge through ADT. at&t was going to raise my copper line to $200 a month, that's with a 50% discount. My internet was at $100 a month for 6 megs, really 3 megs of speed. Total price for at&t will be $300+ per month. I call up at&t to find out about a fiber line. While I'm talking to an at&t rep, a customer comes in. I ask the rep if he can hold on for a minute. He tells me he doesn't have time for this s**t and hangs up on me. Call Spectrum the next day and get a cell phone AND 600 megs of internet for $49 a month v at&t $300 a month, or $600 a year v. $3360 a year.

Email these folks and pack their inbox: nicolet.[protected]@att.com and john.[protected]@att.com

They are the executive leaders who care little about their customers after being shown numerous screenshots of an in-home salesperson who lied and deceived and made promises on discounts which didn't even exist. Maybe if enough disgruntled people let the leaders know they will actually do something.

I would never use any AT&T service ever. In my lifetime they are the worst for customer service.

This is what I sent...

My name is M. I signed up for internet in Knoxville, Tennessee for my son approximately three weeks ago. While getting the internet installed, an AT&T Sr. Associate In-home Expert (Jay S) came to sell me AT&T mobile services. I told Jay S, I was not interested in converting to AT&T, but he was determined. Mr. S asked about my current mobile bill and said if anyone in my family was in the military or healthcare industry. I told him my daughter was a nurse and he replied it would be a significantly better deal than what I was receiving through Verizon. He also explained if I purchased an AARP account, I would receive an additional discount stacked on the healthcare discount. He also said AARP provides insurance for phones of up to four claims a year so there is no need for me to purchase additional insurance through AT&T.

Mr. S promised me a rate of $127.26 plus taxes for six lines with three phones ported over and three lines with trade-ins of iphone 13 to iphone 15 with all discounts applied and three upgraded phones. I have witnesses to attest the following as well as text snapshots from his AT&T work phone to show what was promised to me. I will attach a few of the text pictures to this e-mail. Mr. S also claimed I could get the combined (wireless and internet) discount as long as my daughter and I used the same address - I explicitly asked if our names being on the accounts being different would pose an issue to which he said no (text shot attached). NOW, here is the issue, I get a monthly bill for $330 with none of the promised discounts. In addition, he said I would receive $880 in trade-in phone credits but in reality I received $570. Also, on my bill today he applied phone insurance to my account and the option for yearly upgrades. Which I did not ask for or approve. It appears Mr. S was stacking options to help with his commissions as adding this makes no sense since he said previously the insurance wasn't needed with AARP. As I stated, he said AARP would cover the four claims a year, but now I found today it doesn't.

I was misled on numerous fronts. I spent over four hours the Saturday after Thanksgiving on different phone calls between wireless reps, wireless managers, wireless retention reps, internet customer service and an internet customer service manager.

Being so frustrated with all the blatant misrepresentations, I tried to get my original phones back and cancel AT&T. Now I am told from AT&T phone representatives it is impossible to receive my phones back. So, if I cancel with AT&T I have no phones to trade in elsewhere. Obviously, this ordeal is costing me a significant amount of time and money. Mr. S claims are a clear violation of customer service ethics. I have been materially financially penalized due to Mr. S blatant misrepresentations of the truth.

I hope to find a viable solution to the egregious behavior of an AT&T employee which led to me switching from Verizon to AT&T. Between the loss of my mobile phones and owing $1600 for the outstanding balance to my phones and the all the time trying to rectify this situation, I respectfully request AT&T to bundle the internet and cellular account with the 20% discount that was originally promised to me. In addition a $2000 credit to be applied to the account for the increase in plan costs and insurance for phones from what was promised to me. If this can be accomplished, I would commit to stay with AT&T, not post the detrimental communications sent to me by a representative of the Company and not pursue other means which would certainly be more costly to the company.

Please see the attached commitments in the screen shots from Mr. Southall.

I appreciate your time looking into this matter and look forward to your response.

Yesterday was at least the fifth time this year AT&T has sent young salespeople to knock on doors and try their high-pressure sales pitch.
I am sick of it. I switched from AT&T years ago because of the poor support service and the poor reception. Verizon is so much better. The next time those poor young kids knock (and they will be new ones who have never been here so that I will look like a shrew) I will order them off my property. You should be ashamed of yourselves.

I live in Hendersonville impacted by Hurricane Helene. Drove to another town to switch to ATT cell service. Acct. was set up in my son's name to access his company discount and my military discount. Found out when bill received our account was a mess. Straighted out account by phone we thought having to switch owners to my name to get military discount. Found out when second bill arrived with no discount despite being told multiple times by folk that it would be applied that I was not eligible as the surviving spouse of a 100% totally disabled veteran. Disgusted.! Am considering leaving ATT again. We were customers once and got disgruntled with customer service and cell coverage. Now here we are again. I am able to get a military discount with my military ID everywhere including US Cellular where we came from. Your customer service could not get me to someone to complain and find out the reason for the policy. I am on a fixed income and that discount makes a huge difference in the fact service with you is more expensive that US Cellular. AND I was told at the store that I would receive it after presenting my IDs as well as my husbands DD214.

You can make sure I will be reporting this on every social media I can.

Celeste M Hall
[protected]

I wasted more than a week trying to connect that to my Apple Watch, the service always says the exact same phrases and the data is very slow. I had to talk to them for the entire day and still got nothing. It was really bad, even in 3rd world countries the sites and data is better. The app always goes back, so you have to resign in over and over again. IT WAS SO FREAKING EXHAUSTING!

AT&T gave false information about the account and PIN we needed to transfer service from AT&T to T-Mobile several times. This wasted a week, and multiple hours were spent EVERY time we tried to port the phone number over to the new phone with T-Mobile.

T-Mobile was great!

AT&T lied, stalled, required five people on a conference call (including my husband and me) to transfer the phone number to the new phone.

IT WAS SUPPOSED TO BE A 5-10 MINUTE PROCESS!

Upon complaint to the AT&T Leadership Team, all I got was a phone call from the office of the president. During that phone call, Kevin advised that I can't expect everything to be accurate on AT&T's end when we're asking for information. Additionally, AT&T offered no financial payment for our hours spent on the issue due to AT&T's mistakes and false information because it wasn't our account, but a work account through my husband's company. Never mind that it still should have taken 5-10 minutes. The fact is, if you are transferring any number to your family plan carrier, you MUST be on the phone with these people.

DO NOT WASTE YOUR TIME WITH AT&T GAMES. My husband, his company's IT person (the AT&T account owner) and I wasted over $1,000 worth of work time BECAUSE OF AT&T. They won't take accountability and won't pay us back for lost productivity.

My son's iPhone 16 Pro started to randomly calling people on his contact list. This started Tuesday May 13, 2025, and at this time we had only been with AT&T 1 month. My son & I took his iPhone to the AT&T store in West Des Moines, IA and got no help from 3 different employees stating that they can't help us unless they see the phone reproduce what is happening. We have gone in this store 5 times since this has started. There has been one gentleman who now is helping us when we go in because at our Apple store, there is a lady who used to be a manager at that AT&T and knew this gentleman and told him how to help us as Apple has done all they can, so now he is believing us and saw for himself the iphone turning on and off the camera and calling phone number on Friday May 16th. The other two gentlemen, that are older, when my son and I went in on Thursday May 15th, we felt they were very rude to us, only kept saying that there is no way this iPHone is making calls on its own, it has to show us what it is doing before we can help, ect... So my son and I left and went to Apple again. Then on Sunday May 18th, my son and I needed to go back there as we now have an Apple representative helping us, as only Apple has gone farther to help us than AT&T, he wanted to talk to someone at the store level because everytime we call into Advance Technical Support, we get hung up on, send to another person, or have the AT&T person call another Apple person when there was one already on the phone. There was only two people at the store and no managers there, which I though okay don't need a manager for this, and they were taking their lunch break until 3:40pm. Well at 3:45pm, one younger gentleman, whom I have never worked with or spoke to yet, said that they were having tech problems and would open in 20 minutes. I said okay, because the Apple gentleman had not called back yet. So, after 5 minutes the young gentleman opened the door and asked me how he could help me. I told him I was waiting for the Apple gentleman to call me as we needed to get this phone fixed and wanted to work with him. The young gentleman said can I help you and I said I am waiting for this call first. I said that because of how I have been treated here in the past couple of days. So the young gentleman said, let me know when he calls and I will help you. We waited about 15 minutes then he called and someone had walked in and the younger gentleman helped them first, that was okay with me. But the other older gentleman there was talking with someone but still could help. He saw that I was waiting for someone to help me at this time and I had to ask him if he would help me. The older gentleman saw ladies starting to come in when I asked for help and then he asked me what I needed. I told him that I have an Apple representative on the phone who is helping me try to fix this phone and wants to talk to you. He said to me, "I don't have time for this. We only have 2 people and no manager today. I have to be blunt with you, I don't have time for this." I asked him, "Then why did the younger gentleman tell me this?" He said" He should have but I don't have time for this." He said more but I felt like no one there was ever going to help me unless the gentleman we have been working with was there. If I can, I will NEVER step into the store again. I was humiliated with people in the store and the way they both acted when we walked in was sickening to me. I have been treated bad before but not like this. When we left I told the Apple gentleman on the phone that I wish we never moved to AT&T. The Apple gentleman was confused how all of AT&T has been treating us and he started helping us on Friday night.
If someone at AT&T would just look into the notes on are account, you will see what has happened and what has not happened but we are not sleeping as this phone keeps calling 911 and more, we have called our police department to file a complaint, but there is no more AT&T will do for us, all we get is it's an Apple Issue when Apple is the only one working with us. I just wanted to let people know about the 3 men in this store and be weary when going into this store. All they care about is selling phones and not helping people. I have never been mean, rude, disrespectful to them, also I just remembered, when we wanted to see what AT&T could do for us, if we switched, we went there and talked to the gentleman, who is now helping us because of the lady that worked there before and now is at Apple, he didn't want to help us switch carriers either. We went to a independent store in Waukee, IA and they have helped us more than this one ever has.
The reason I am not using names is because I only know one name, the other two gentleman that are older and the one that is younger, that have never helped us, I don't know their names because they never wear name tags. Even when I call Customer Service I never get their names unless I ask. Come on AT&T and get your act together! I have never been rude, mean, never cussed at anyone, just been respectfull and no one wants to help me fix this, in the stores, over the phone has been a little better. Only two people on the phone have really helped us, that is all. To end this, this is still happening, it has not stopped since it started Tuesday May 13th, 2025. And today is Monday May 19th, 2025.
The main reason for this complaint is more about the gentleman at the Corporate Store then anything else, the phone is a big issue but the way my family and I have been treated has been worse.

My services have been suspended although I made payment arrangements. The lady I spoke with failed to enter it to my account. They turned my services off because of it and they refuse to listen to the conversation which will prove I did set up payment arrangements. I purchase a Samsung Galaxy from AT&T. With in 2 weeks I started having problems with the phone. I contacted AT&T technical support who told me the problem was in the phone and I needed to contact Samsung. I contacted Samsung and they told me to contact AT&T. After going back and forth with these 2 companies AT&T replaced the phone

I bought on 11/29/24a Samsung Galaxia S24 financed $ 799.99 at 1703 Palm Beaches Blvd., suite B-03, West Palm Beach, FL 33401. The seller Rep was Mr. Carlos E.
I cancelled the phone line [protected] on 12/20/2024
Returned the phone with a prepaid shipping label at the UPS Store 3024 @1732 S. Congress Ave, Palm Springs, FL 33461 on 12/24/25 with the label:
1ZK10B179033704784 (ups ground)

ATT never acknowledged receiving the physical phone, and is charging me $799.99 in addition to the internet service that I use for my work.
In other words, ATT, got the phone and is charging me for that phone, and is threatening me to cancel my internet account if I don’t pay that phone, that I already sent to them with a ATT prepaid label (issued by themselves).
I want that ATT returns that phone to me and I will pay that $799.99 or that they keep that phone that is totally of not service for me and relief me of the payment of the $799.99.
Is impossible that a big company like ATT, keeps the phone and charges me with the price of that phone, that they keep.

Marco Meneses
[protected]
[protected]@msn.com

I've been requesting a MCK code for some time now. My phone locked to AT&T network. My phone has been paid off since December of last year. Everyone i talk to wants to do the same thing and get nowhere. They always want to create a case and give me the same unlock number i got when i paid off my phone. Unlock code and MCK code are 2 different codes

1/10/25 Spoke with [protected]@T Access program customer service.

I am unable to handle applying on line for this service. I requested that customer service send me a copy of contract and I would provide them with required information and send it to them. They stated that they could no longer send contract due to resent policy change. I know of a customer who just had handled this all by mail within the last month.

I am 87 and do not have a smart phone in order to give them the info I need.

I feel that discriminating against senior citizens in order to get availability to this program is wrong. [protected]@T needs to reconsider this policy that they just put in place according to customer service.

My name is monzella curtis, 250 w. Jackson st #36, hay, ca94544
Phone number [protected],

1) on 11/27/2024, a new acc/rn was open, I call at&t talked ta a lady
Staffer gave her my new acc/rn

2) on 12/24/2024, I got a letter from at&t, stating tghat I owe $125.65.00

3) on 12/26/2024, I call at&t talked ta a male staffer, the staffer checked,
And stated that the checking was not log-in correctly, I have my home
Phone $14.62, and my internet $15.00 monthly, which I was dropped from
My internet

4) on 12/27/20247, I call patelco credit union [protected], I was told
That the new acc/rn, was put in as a testing acc/rn, and if at&t
Needs anymore information, they can call them and give more details

5) please help me get this resolve, I should not have to be responsible
For any error that at&t staffer made

6) please help me get my internet $15.00, and my home phone $14.62
Should not change, and the amount $125.65, I should not have to be
Responsible for, I have been with at&t 25years

Thank you curtis (please reply)
Happy holidays

I paid off my phone, but I still can’t unlock it when I tried to submit a request to have it unlocked it comes to a page that says it can’t submit my request. I have a medical condition and I am in France and you need to use a different carrier. I need this immediately. My telephone number is [protected].
December 20, 2024, I have called multiple times and I get stuck in a queue that finally hangs up on me. I am so very frustrated. I need to be able to use a French phone number at this time. It is very important to my health. I have followed all your recommendations to unlock my phone and nothing works.

I received a notice in December about a past due balance on my account. I sat on hold and got transfered from department to department with no answers at to what this past due balance of $749.97 was for. I learned today (12/16/24) that my toll free phone number through AT&T Office At Hand had been migrated to a different account per an FCC request dut to taxes, surcharges and fees being billed incorrect. I was paying $55.00 a month on auto pay since before 2007 and now I am told my monthly charges are $116.44. I did not receive the migration notice, a monthly bill or the email about the migration as I have called AT&T many times to update my email address but nobody seems to be competent at AT&T to do their job. The mail went to my old email address that I have called numerous times to change. If I had receied a bill for $116.44 I would have cancelled the first month...now I have a bill of $1,003.07! I cannot afford to pay this month each month for a seasonal business phone number. I am being unjustly charged by AT&T and I need this to stop. I want these charges removed and my 877 number released so I can find a business who has fair business practices handle my number as AT&T does not. My phone number is [protected] and my email is [protected]@gmail.com. I hope to get some help on this issue.

Hello
Please file a claim to get$ 1000 trade in credit for each phone for my two phone XS and XR that I returned in 9/10/2022
I still didn’t receive credit since 2022. I have been calling almost every day since last month.
No reply from Att department .
Customer service is soo bad

Kirit Sanchala [protected] retuned XS IPHONE
Daxa Sanchala [protected] returned XR IPHONE

2022 at&t with friday deal $1000 trade in credit for XS and XR PHONE.

I switch from T-Mobile to AT&T, and it's been a nightmare from the time we open the account (May 11, 2024) until now (Dec 9th, 2024) Customer service is horrible, and no one take accountability. I started until We originally open the account at Cosco on May 11, 2024, we got 2 iPhone Pro Max and Samsung Galaxy S24 Ultra (we were told since we got 2 new iPhone that we would be able to get an iPad for free) and requested to open a business account, unfortunately they had created a personal account. when I saw my first bill, I contacted ATT to let them know my problem. They told me to go to a store to see how to resolve the problem. I went to the nearest store to my (Alafaya) location on May 16, 2024, spoke with agent Carlos told them my issues and he stated that he was able to convert everything to the correct plan/ business account. I left the store under the impression that everything was completed, and I was good to go. Fast forward to August 26, 2024 my lines was suspended (for almost a week) I came to the store to come to find out the account was not transferred properly and it was put into the wrong plan again; some of the line was in personal and rest in business the manager at the time Salvador from the Alafaya store had to work with his manager to reconcile the account case #[protected]_[protected], they informed me that everything was corrected and credited correctly and that the payment made on the personal was transferred and credited to the business account. My phone turned off today on Dec 9th, 2024, and I spent 3 hrs. On the phone trying to resolve the issue and went to the store at 3:30 pm and been here for 4 hrs. basically wasted the whole day on getting my phone back on and it's still not on. Based on my calculation I've been with AT&T for about 7 months we have 4 business lines ($50 for 3 line and $10 for the internet) (AT&T Unlimited Premium PL plan) (3 phone line and 1 internet line) calculation is ($50x3=150+10=160x7=$1120. Our account is supposed to be a Business Unlimited Premium/ Tax exempt corporate account since it's a non-profit. We've been transferred from dept-to-dept, and we still don't have a solution to our problem. If this is how you treat corporate accounts especially local non- profit organization that are changing people's lives, it's a very bad representation on your business. Even the current store manager Hector tried his best to get this resolved with customer relations with no solution and was hung up on several time. We left the store with our problem still not resolved. our problem is still not resolved.

An old account era 2022, has caused a different account TV bundle with no reception.
The old acct Kalmun Lee #[protected] was addressed by letter 0f 12/17/2022
Advised advised your billing of $522.66 is in error. That as of June 2022, my former ATT account was terminated when I moved from the Brisa apartment, an ATT Community. Note the total ATT total balance of $201.00 was paid in full on June 1, 2022
The large sum was for unreturned equipment, That was returned to the ATT Store on Rt 312 St Augustine, Fl

Date: November 21, 2024
Subject: Ongoing Billing Discrepancy - Case #4449164

Dear AT&T Customer Support Team,

I am writing to escalate an unresolved issue regarding my billing account. I previously called and spoke with a Tier 2 representative, Timothy, in relation to case number 4449164. This case stems from a discrepancy in my monthly bill, which was promised at $140/month from the beginning of my service. However, this agreement has not been honored.

When I initially purchased the phones, I was explicitly promised a $140/month plan, including the stipulation that I would not need to trade in a fourth phone. Unfortunately, the first set of phones I received was stolen, necessitating a reorder. During this process, I downgraded my phone and upgraded my father’s, unaware that the new phone would not qualify for the same trade-in credit. This critical detail was not thoroughly explained to me.

A trade-in expert representative and an AT&T sales representative both confirmed that my monthly bill would remain $140/month despite these changes. Despite this, my bill has been inflated by $40/month, now reflecting $180/month. This additional charge is unacceptable and appears to be a mistake on AT&T’s part.

Timothy, the Tier 2 representative, acknowledged my complaint but did not promise the original billing arrangement. Instead, I was informed about an incorrect “resolution” of six months with no billing followed by an increase to $180/month—an arrangement I did not approve.

Furthermore, no one has adequately addressed the missing credit for the fourth phone, which I was assured I would still receive. The lack of follow-up (despite promises of a callback) and AT&T’s failure to honor its agreements is deeply frustrating.

I demand that the credits owed to me be applied immediately and that my bill reflects the original agreement of $140/month. This issue is not due to any error on my part but a failure on AT&T’s end.

To resolve this, I request:

1. A written explanation, emailed to me, detailing how AT&T will rectify this billing issue.

2. Immediate application of the appropriate credits to adjust my monthly bill to $140. And then acknowledge that I changed my automatic payments from credit card to debit card, so my new bill should actually be around $130 a month.

Failure to resolve this issue satisfactorily will leave me no choice but to explore further action.

I trust AT&T will prioritize resolving this matter promptly.

Sincerely,
Mr. Ketcherside

My phone broke so I made an app't at ATT in Goodyear for 10AM. I walked in at 10:03 and the customer rep said that they were helping another couple. I'd been to this store before and with only two reps, I waited almost an hour before walking out. So I asked if the customers had an app't and she said, No, but you are late so we always take first come, first serve. I asked for a manager because I was under 5 minutes late and the manager came out. I told her why I was there and she went to look up my account. She said I needed to calm down or she would not help me. I started to talk barely above a whisper. I did not challenge her even though I was not being loud or assertive in any way. just annoyed. While looking up my account, I then shared how my phone would stop working around 4:30 every day, and until after 7 pm. . She said she had never heard of ATT doing that. We were sitting at a table and on the table was a sign that read, ATT will lower speed service if too busy. I pointed out the sign to her and she told me quite rudely that I had better stop my derogatory conversation. I shut my mouth until she finished helping, and for all the time it took she just handed me a phamphlet and said she can't help in the store.

I got ATT back in March an ATT Rep sales lady named Esperanza phone number [protected], came to my home and offered me a deal where I was PROMISED:

1. trade in my old IPhones for new Iphones and get $700 credit per trade-in

2. get better service from xfinity to ATT

3. get a $200 gift card (per trade-in)

3. remaining balance to be paid off at $4.99 per phone and my bill would be the same as current bill at the time... same price that I was paying at the time with my other company which was $120.

So, I quickly accepted and turned in my iPhones (which I was still paying at the time) but we had a small issue with one of the phones it was locked by other company and we had trouble crediting the four lines. That took a while as no one could figure out the reason, so a month passed and first bill

4-4-2024 was $415.39 I tried getting a hold of the REP and she said she would take care of it time passed nothing happened, and she said she had been ill then disappeared on me. After reaching out and not finding her another month passed and I got another bill for [protected] $263.61, so I proceeded to go to the nearest ATT store a in person and speak to the store manager there named Wendoly Abarca [protected] who also tried reaching out for me and gave me Esperanza's managers number, after several attempts he also failed to contact either one of us. then Wendy gave me a different Rep number Nick [protected]- who tried helping then also disappeared after a couple weeks and I now got a third bill in [protected] for $440.99. Another month passed I was overcharged yet another time for July $321.01. NO ONE is fixing the problem, and no one is taking accountability for my being lied to and overcharged time and time again. If this problem cannot be resolved I'd like to cancel ATT service and want my old phones back. I was given the run a round now for over 4 months.

I was lied and manipulated to change carriers by AT&T and was guaranteed my bill would not be more than what I was paying with Verizon. My bill increased over $200 per month and I was suppose to be on an unlimited plan like I was with Verizon and that was a lie. No one at AT&T would do anything to resolve my complaint. One more thing I was also told I wouldn’t be locked into a contract which also was a lie.

I told the sales rep at the grocery store where I was followed around while shopping I wasn’t interested I recently had to stop working due to a health condition and I’m happy with Verizon and I can’t afford to pay more than what I’m budgeted for. He promised all the same services I got with Verizon unlimited everything for my family plan but as a bonus for switching and being a new customer we qualified for free phone upgrades. My monthly bill would be the same except the first one would be a little higher due to activation. My current bill with AT&T this month 06/2024 is over $400. This is insane. I cant believe this is legal!

My bill was consistently $139 every month with Verizon

With At&T my bill always goes up never been the same and up to $200 more every month than I was paying with Verizon

I wouldn’t recommend AT&T to anyone and I regret trusting their con artists disguised as sales reps!

I am writing to address several issues related to my recent service activation with AT&T. On January 7th, I initiated a new service, and despite multiple attempts, my application faced challenges. After finally being approved, I agreed to revised terms, which included a monthly cost of $120 for four business lines and a new phone. Additionally, I was assured that my other three lines would qualify for new phones or upgrades within 30 days.

However, my experience since then has been far from satisfactory:

• Upgrade Eligibility Discrepancy:

• During a store visit after 30 days, I was informed that my eligibility for upgrades would not be until April, contrary to the initial promise.

• I reached out to customer loyalty, where several employees acknowledged the issue but were unable to complete the upgrades.

• Despite assurances, no resolution was provided, and I was told the matter would be escalated.

• Frequent Disconnections and Unresolved Calls:

• On February 13th, a 2-minute call was abruptly disconnected.

• Subsequent calls on February 29th (21 minutes) and March 6th (20 minutes) faced similar issues.

• A 1-hour, 14-minute call on March 6th left me on hold, as did a 1-hour, 3-minute call.

• A call on March 7th lasted 2 hours and 15 minutes, followed by a 20-minute call and a 7-minute call.

• Promised call-backs within 1-2 hours never materialized.

• Billing Discrepancy:

• I received a bill requesting $524 instead of the agreed-upon $120.

• This discrepancy is unacceptable and requires immediate correction.

• Lack of Employee Accountability:

• Employees have consistently refused to provide their names or employee numbers, hindering effective communication and accountability.

• Was pushed to subscribe with Dish Network

• attempted return call from AT&T would stop after 1 ring not allowing me to answer. I speculate that's was a tactic to log a call from an AT&T employess without having to actually resolve my issues

Requested Actions:

• Correct Billing Amount:

• I request an immediate adjustment to reflect the agreed-upon monthly cost of $120.

• Upgrade Eligibility:

• Please honor the initial promise of upgrade eligibility for my other three lines.

• Compensation for Time and Inconvenience:

• Considering the extensive time spent on calls, disconnections, and unmet promises, I request compensation.

• I propose zeroing out my balance on the bill, waiving remains amount of installments on purchased phone and providing complimentary phones of my choosing for my remaining lines.

I went to the ATT store on Veterans Day and the staff that helped me were great. What I mean by that, they were polite, friendly and helpful. Just get my bill and I go to check my hotspot. It doesn't work, I called and spent an hour on the phone and they say that both of the sim cards have not been activated. I asked them to cancel the tablet and send me a new correct sim for my hotspot. They say it's in the mail. I ask for a credit as I have been being charged for 2 months for services I couldn't access. They looked on my accounts and see that there has been no usage for the last 2 months. I called and spoke to "Tatiana" in Dallas Billing as well as "Sabrina" they did not help, could care less to help and then the phone disconnected... Needless to say, thats why I am here.

The ATT.COM website makes logging on to my ATT Wireless account and my Directv Account (separate accounts) a pain in the butt. When I attempt to login the website recognizes that I have in the past logged in to both my ATT Wireless account and my Directv account, and it presents me with the choice of which username/email address I want to use. So far so good. But once I have successfully logged into one of these accounts, the website seems to remember which account I logged into and on future logins it sends me to the prior website regardless of which account I'm trying to login to today.

So if I logged into Directv previously but today I want to login to ATT Wireless I get a message that I'm trying to login to the Directv website.

I have received instructions to clear my cookies for ATT.COM. This doesn't always work, and even if it does work it only works once. So in a given month I need to login to ATT wireless and Directv multiple times, this becomes incredibly annoying. Please fix this!

ATT has cost me multiple days of work waiting for empty promises and correcting their mistakes. When the iPhone 15 came out, I ordered it. I was told that I needed to have someone at the point of delivery to receive it as they were shipping it overnight. Next day I called in the evening as I waited all day because I was told it would be delivered the next morning. I was then was told I was not getting my phone on this day because it was back ordered. Then I was offered $25 for my trouble as I lost a day of work. It only gets worse from there. The customer service is horrible. I have spent almost 4 hours on a frozen line with them because the representative did not want to handle their inefficiencies. ATT added a line to my account instead of transferring my old number to my new phone, and then billed me for 2 lines when on my next bill. To throw salt in the wound, it took almost 45 minutes to get that rectified. I ended up calling them multiple times, in which the line would mysteriously disconnect. See pictures below of the phone call.

Six months ago, at&t, at the head of our company warehouse instant supplies lll, at this address 8402 nw 70 st miami fl 33166, installed a fiber optic distribution tank, destroying the curb of the sidewalk and the green areas, also leaving the rubble was abandoned, the builders promised to return to fix the area and throw away the rubble, but they never came. We appreciate your help. If this is not the correct department to make the claim, please give us the correct email address to do so. Thank you for your time leon olavarrieta manager warehouse instant supplies [protected]