AT&T review: Complaint regarding delayed promotional reimbursement and unexpected charges

On April 2, 2025, I switched from Verizon to AT&T at the AT&T store Best Buy in Chula Vista, CA, based on the promotional offer, which included a reimbursement for my final Verizon bill through prepaid cards. I was informed by the salesperson at the time that these cards would be issued specifically to cover that final bill.

As of today, June 17, 2025, the cards have not arrived. When I contacted your support line on June 16, I was told that the cards can take up to 10 weeks to be issued. This delay makes it impossible to meet payment deadline with Verizon, which is now threatening to charge my credit card or report the balance to collections, which could negatively impact my credit. I'm facing a $1334.81 bill that I wasn't expecting to pay this month. No cards to pay, only the option of paying the bill from my package. Another important thing to mention is that cards are only good to be use to pay Verizon.

Additionally, the online estimator showed a lower monthly charge than what I’m currently being billed. This discrepancy adds to my financial strain.

I am requesting an expedited resolution—either by issuing the prepaid reimbursement immediately or by offering an equivalent account credit so I can meet my obligations with Verizon.