AT&T – Access program

1/10/25 Spoke with [protected]@T Access program customer service.

I am unable to handle applying on line for this service. I requested that customer service send me a copy of contract and I would provide them with required information and send it to them. They stated that they could no longer send contract due to resent policy change. I know of a customer who just had handled this all by mail within the last month.

I am 87 and do not have a smart phone in order to give them the info I need.

I feel that discriminating against senior citizens in order to get availability to this program is wrong. [protected]@T needs to reconsider this policy that they just put in place according to customer service.