Was sent a hotspot to help with the terrible service that I get with DSL. This resulted in a huge run around, and I'm probably on my tenth call totey and resolve the issue.
I returned the hotspot within the time allowed, and was told by EVERY rep I've had to speak to, that my billing would be credited ($135.00) BEFORE the payment would hit my auto-pay. Well, it's been a month, and when I last called (a few days ago) I was AGAIN told by rep (Grace) in the Philippines, that my bill would show the credit of $135.00 within 24 hrs., and I wouldn't need to call back.
Well... today I see that I wasn't credited the $135.00, and it has now been debuted from my account.
What is going on at AT&T? Why does it take so many phone calls, so much time on hold, and so many phone calls to get things done? Why does a credit that's owed to you, need to sit in a twilight zone billing are, while you wait for the billing God's to credit your account? Ifcalls are recited for quality assurance, who's reviewing these recorded calls?
I'm so angry with AT&T, that just as soon as my family has another provider option, I'll be switching our service, for our wireless phones, as well as our whimsy DSL.
Every time I call, I also get a rep from the Philippines, and I DON'T WANT TO SPEAK YO AN OFF-SHORE REP, as they talk entirely too much, and NEVER DO what they say they're Going to do.
In a letter written by an investment firm that holds over 1 billion dollars in AT&T stock, the investment firms CEO clearly states the issues with AT&T, which begins at the TOP.
All we want, is for AT&T to wake up, and take care of its customers!! I'm sick of spending so much of MY time trying to fix what AT&T should have fixed, over a month ago!!!
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