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StarHub Complaints & Reviews

StarHub — billing matter

StarHub — attn : CEO/MD/board of directors Dear sir/madam, The purpose of this email is to address of total...

Business & Finances  · Nov 15, 2019

StarHub — misuse of my number

someone use my number to apply for the star hub tv. i had make a complaint calls few months ago and stated will remove...

Scam & Fake Checks  · Sep 13, 2019

StarHub — starhub rewards

I'm a Starhub subscriber asking Singtel Mio now my package is broadband internet, fixed phone, mobile data 1 GB free and...

Internet Providers  · Aug 31, 2019

StarHub — customer service is terrible

Every customer service from hotline or representative from Starhub outlet that I approach will get a different answer...

StarHub — data roam charges/decision to terminate starhub contract

I went to Maldives recently and bought Starhub's data travel plan of 3GB. I did not realise that Maldives is not covered...

StarHub — 12 sgd traveller sim

StarHubFound in Scoot in-flight magazine from Bangkok today. After landing in Changi Terminal 2, I went to starhub counter on...

StarHub — phone service disruption

Dear Starhub Customer Service, After spending more than 6 days without a phone line, finally, the problem has been...

StarHub — attn : ceo/md/board of directors

Hi starhub directors, On the 7 may 2019 1.46pm, I have make a call to your hotline 1633 regards to reactivation of my...

StarHub — happy prepaid sim

I purchased a $15-00 SIM card in Singapore on the 10th Apr and was told that it would work in the countries that I would...

StarHub — activation of internet and homeline after fibre tv installation

After the Fibre TV installation on the 15th of March 2019 at my residence at B891B Woodlands Drive 50 #04-197, S731891...

Internet Services  · Mar 20, 2019

StarHub — starhub sim card

Whosoever it may concern My name is Rinkesh Desai, i had top up my starhub SIM, and had main balance of 64SGD. Today am...

Unauthorized Charges  · Jan 05, 2019

StarHub — porting of prepaid no. to postpaid for starhub

I have applied porting of my starhub prepaid no. to postpaid since 26dec through online store. I have received the...

Telecommunications  · Jan 04, 2019

StarHub — tv fiber connection

On your prompting i scheduled appointment to upgrade my TV connection to fiber through new box. Appointment was first...

Utility Services  · Dec 11, 2018

StarHub — customer service westgate

I have been with starhub for 4 years, and use starhub tv, phone, broadband etc. This is the second time that i have...

Mobile & Cell Phones  · Nov 19, 2018

StarHub — feedback - after sales services

Dear sir/madam, The purpose of this email is to address my company's total disappointment with the after-sales service...

Airlines  · Sep 27, 2018

StarHub — total deactivation of sim card upon late payment

To practice cutting off of calling, data and messaging capabilities after 1 month late payment? Is this how you treat...

Mobile & Cell Phones  · Sep 04, 2018

StarHub — free samsung gear iconx worth $268!

StarHubI've signed two years contract with StarHub + S9+ 128GB because I saw the promotion while stock last. therefore I submit...

Online Scams  · Aug 13, 2018

StarHub — prepaid sim card

Seriously, if a telco happily deduct the prepaid balance, refused to respond to queries, have a customer service number...

StarHub — postpaid配套,无法使用4g。照样付费,没有data

StarHub已经接近10天的时间了,我还是无法使用data. sim card换了,已经检查APN是shwap。也不是手机的问题,singtel...

Employers  · May 16, 2018

StarHub — customer service

On 25 april around 1.50-2pm, i received a call from starhub. I was enquirering about my bill. And he replied me rudely...

Mobile & Cell Phones  · Apr 26, 2018

StarHub — billing error

Honorable Sir / Madam, I would like to get clarify about my current month mobile billing according to my Service agreement...

Mobile & Cell Phones  · Mar 23, 2018

StarHub — disintegrated set-up and messed-up service

StarHubMy account no: 8.20025838A In late November 2017 - I needed to relocate premises. I wrote to you for suspension of...

Business & Finances  · Mar 05, 2018

StarHub — account access by third party

I have 3 accounts under my name. One account is used by my sister. When I transfered my sister account to mine, I have...

Mobile & Cell Phones  · Jan 25, 2018

StarHub — broadband & cable

ATTENTION: CEO/GM, I'm feeling so very frustrated with the services and attitude of your staff. I've tried to get...

StarHub Customer Service at Plaza Singapura — queue and waiting time

Terrible time every now and then when I headed down there. The queuing system definitely has a serious problem. I waited...

StarHub — data plan

FRIDAY 10/11/17 @1356HR StarHub:You have successfully received top-up of $ 15.00 from agent [protected].Thank you for using...

StarHub — poor customer service

First of all, shareplus number register wrongly makes me cannot upgrade shareplus number service. When contact customer...

StarHub — mobile line.

I wish to complain about a disappointing experience that i'm facing with Starhub and to my dismay, it is one that i will...

StarHub — worst customer service

I called up 1633 yesterday, 4/10/17 to enquire about SH home Go but was told by Vicky if I do not provide my Full name...

StarHub — worst service from starhub hotline

I called your headline, to enquirer about new application on home hub go, but your sales person whom doesn't qualified...

StarHub — iptv billing items - unknown charge after midnight

StarHubI noticed last 2 month got unknown billing charge from starub which I did not purchase. All these unknown charge...

StarHub — empty promises on home hub go

I was on Singtel Mobile with Starhub Broadband and TV. Upon chancing a deal on Starhub Mobile plan, I decided to...

StarHub — placing an order for a corporate account

My company (CWG Holdings Pte Ltd and Account no - 8.20023854U) just moved into our new office, and I applied for a...

StarHub — no delivery of online phone purchase

I signed up a new line with a S8 through starhub website and arrange to have it delivered on Saturday (1 July 2017...

StarHub — activated new line when I requested a recontract

I signed up for a recontract on Starhub website for my broadband service. I clearly clicked on "Recontract" instead of...

StarHub — complaint on share plus - disappointment

Hi, I'm Arunadevi Rajmohan (G3009107N), yesterday my Husband shared my prepaid mobile number [protected] into a...

StarHub — if you ever want to sign up for home hub go, please think twice!!

I signed up Home Hub Go plan in last May when I moved into my new flat. I am paying $180 per month for mobile, fiber...

StarHub — broadband and mobile data

My broadband at home show los red led blinking and not working. So all starhub tv, wifi and phone line are not working...

StarHub — cable tv

Dear Sir / Madam, I had subscribed to StarHub Cable TV which comes with 1 mbps internet, recording facility. Due to some...

StarHub — customer service & broadband network issues

Intermittent broadband issues since Nov 2016 (5 months now). Everytime when a suggested solution is tested (i.e. change of...