AT&Tat&t uverse

1
H Nov 26, 2018

Today I came home to my service with AT&T being interrupted! I have been in touch with AT&T regarding s restoral credit of $35.00. I initially contacted customer care through chat in which I got nowhere so I disconnected chat, reached out through chat again in which I was told by the second chat rep that I would be receiving the credit of $35.00. I said ok but never saw this credit so I reached out to customer care via phone to ask and was told that my call needed to be escalated but rest assure that they were taking care of this. I then spoke with another rep to ask about my credit and also the credit regarding the big Texas outage that we had. When we initially had this outage I called AT&T to see what was going on and was quickly rushed off the phone but told that it was a Big outage but not to worry that I would be credited! This is the other credit that I was waiting on to pay my bill and was told by several reps that don't worry you'll be credited and I repeatedly asked that my service NOT be disconnected because if this and today it was so now I have to deal with this $35.00 restoral credit AGAIN!

I attempted to call AT&T customer service today but after being on hold and it being close to the billing department closing time I was hung up on and when I called back the department was closed!

I want a credit for my inconvenience in regards to the poor handling of my account! I have a job and making sure that AT&T does their job isn't mine. I'm disappointed once again with this company and how they handle things

Also AT&T did try calling me, they left a message to return their call but when I did they couldn't even tell me why they called which was wasted time during my work day.

Post your comment

    In The News

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem