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Aspen Dental

Aspen Dental review: Unnecessary work-over charge-damage to teeth-stole my crown

J
Author of the review
12:59 pm UTC

You can find most of my info with the BBB where I sent in a formal complaint. Long story short
Went in for partial
Was told I had to have deep cleaning even though I had my regular cleaning a few weeks earlier at my dentist Dr Collins in Campbell Co
Was told I needed a 150 toothbrush and other items
Was told I had a cavity under a crown that has never bothered me-I remind you I went in for a partial and that was all I needed. My dentist had made one but could not seem to get it adjusted. I had previously worn a partial for several years.
Drilled in the tooth removed crown and kept it even though I asked for it-my dentist always give the gold to the patient after cleaning it.
They placed a cheap piece of plastic over the tooth that did not last. Repeated this for weeks while waiting on the new crown. Tooth hurt because it wasn't covered properly-bad odor in mouth due to leaking. Continued to avoid putting a goof temporary on the tooth. I was going to work like this-not partial-tooth uncovered-could not use old partial due to the work they did.
The first day day I went in August 2018 the office manager told me I qualified for a 0 interest credit card. They immediately put 1400 on the card before doing any work on my teeth which turned out to be a bank loan. I never received the "credit card" called and learned it was a bank loan and the worker at the bank said what they did was illegal-collecting before was was done. I immediately paid it in full and started going after Aspen dental. I went through 8 months of pain and suffering because they wanted to dump me off on an a endodontist to the tune of $1500 with no guarantee-this is a problem they created by saying I had a cavity which my dentist and the endodontist confirmed was probably a shadow on the x ray.
I got my money back after filing with BBB but was in pain and my dentist hesitated to work on due to the damage being done by Aspen. My dentist covered the tooth with a proper temporary instead of the plastic that ASpen used. I then had to pay for another crown through my dentist. Still might need root canal in the future due to some pain at night...all because Aspen lied and said I had a cavity and removed my crown and undone $6000 work of work I had not had one problem with over the past 15 years.
I called and continue to call Brooke the regional manager and ask for the money she said they would return for the additional crown.
SHAME ON ASPEN DENTAL! I interview several patients during my many trips trying to get my tooth fixed and there are many furious poor folks who can't fight Aspen.
Oh yes when the crown finally came to Aspen the worker got it stuck in my mouth-it was like a rock and I could not close my mouth and she tried to send me out that way. It wasn't glued in just stuck-I cried- she finally got it out and refused to try to get it to fit. Worthless staff-I wonder if they are even certified-anyway my dentist had me a proper gold crown made and after 8 months off hell my dentist managed to adjust the partial he had made and it works ok! Lesson leaned-continue to trust your local dentist and let him/her work till the job is done! Julia Kendrick [protected] . Regional manager if she is still there is Brook-423 507 3097...I pray these chop shops are shut down and I am interested in a class action law suit!

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