Aspen Dental – Partial bottom plate and charges

Date: August 27, 2025
Aspen Dental – Woodbridge Office
[Office Address if known]
Woodbridge, NJ
Subject: Request for Billing Relief – Account #203126670
Dear Aspen Dental Team,
I am writing to formally express my concern and request relief regarding unexpected charges associated with my dental treatment at your Woodbridge, NJ office.
After a year of battling cancer and undergoing radiation treatment, I experienced significant weight loss—approximately 65 pounds—which caused my upper denture to no longer fit properly. I contacted your office to request a realignment. During my visit, the attending doctor noted that I was missing several lower teeth and asked if I would consider a partial denture.
I explained that, as a senior living on a fixed income with my wife, we are on a strict budget and rely solely on Social Security. I made it clear that I could not afford any additional dental work beyond what was covered by insurance. Your team assured me they would review the costs and get back to me.
What was presented to me—and what I signed—clearly stated that the partial denture would be covered by my insurance and that my out-of-pocket cost would be $0. I agreed to proceed based on that understanding.
However, I was surprised to receive a bill dated June 15, 2025, for $179.00, which I paid due to an adjustment needed for a poor fit. Then, on August 15, 2025, I received another bill for $1,079.00. I immediately contacted your office and was told that the $0 amount was only an estimate. I must emphasize that a discrepancy of over $1,000 is not a reasonable estimate. Had I been informed of such a possibility, I would never have agreed to the procedure.
As I mentioned, both my wife and I are senior veterans living on limited Social Security income. We simply cannot afford this unexpected expense. Furthermore, the partial denture still does not fit properly and causes discomfort when I attempt to eat. I am now hesitant to return for further adjustments, fearing additional charges that we cannot bear.
While I was advised to contact my insurance provider, I must reiterate that my agreement was with your office, and the documentation I signed stated that my responsibility would be $0. If there were additional terms in fine print, they were not explained to me.
Given these circumstances, I respectfully request that you reconsider the charges and offer relief from this debt. I have not worn the partial due to the poor fit, and I had lived without it for many years prior. I trusted your office’s guidance and acted in good faith based on the information provided.
Any assistance or understanding you can offer in resolving this matter would be deeply appreciated.