Aspen Dental
Reviews and Complaints

Dang, this makes you feel so dumb, I paid Aspen for 2 implants. $8,000. Because the dentist at Aspen could not read my exray at all. I need to go somewhere. Aspen kept $360 out my money. So, last week I went to see a different dentist. The office let me sit for the exray. This dentist was able read my exray. Aspen 100% should not keep my money.

Sincerely,

Kathleen Prior [protected]

I had a full bottom implant that was completed in August 2023. The implant does not fit. I had gone back to the office 3 times to have adjustments made. On the last visit the technician said that she couldn’t shave much more off because there just wasn’t anywhere to take it off. She wasn’t a regular employee. She was doing some extra training there, but she was from the Bloomington office. I went home and knew they were never going to fit. I had paid up front. I tried using Fixadent to keep them in my mouth, but it would only wind up coming loose every time I ate anything. I finally went to another Dental clinic that had a 5 star rating and got a second opinion. They did x-rays and a CT scan. They showed that the posts were not parallel, but were crooked. They were both leaning toward each other substantially. The cat scan showed that the dental implant would not fit right on the gums, suggesting that the impressions were not done right. The dentist said that the implants were not the best ones that should have been used. He stated they were weak magnets and that they should have used the more heavy duty ones, especially knowing that they had only put two posts on in the very front of the mouth. He said the implant’s should have had at least two more posts towards the back of the mouth to try to stabilize how much they would move in the mouth especially when biting down and chewing food. I made another appointment with him to do a consultation to fix the problem. At that appointment he gave me two options to fix all the mistakes. I choose to go with the fixed implant. I want a full refund from Aspen dental since the implant from them is never going to fit me. By the way, the temporary implant they gave me after pulling all my bottom teeth never, ever fit me. I kept telling them the temporary one’s didn’t fit either. I went back to them several times to have adjustment made but I got the same response from them, that they couldn’t do anymore adjustments, so I was left completely toothless on my bottom. I lost a lot of weight and dropped down to 96 lbs. My doctor and family were very worried about the weight loss and the fact that I could only eat soft or liquids for all those months. I had my surgery to remove all my teeth in January 2023, so it was at least 7 months getting my implants. There is so much more to to this nightmare, but that will require a lot more time to gather all the information. I believe there is an issue with them charging me $1299 more after I paid in full up front. There is the matter of them owning me $3500 refund that they refuse to give me. I paid for a bridge that would have been put in on the upper gums where I had several teeth pulled. That was included on the estimate I paid in full on. I told them I wasn’t going to do it, but they refused to give me a refund. They said I owed 1299 more and I gave them a $500 check that day as partial payment. I want a full refund for the entire cost because I went thru almost a year of pain and so much stress and am still not able to eat and enjoy food. My stress level is at maximum now that I know I have to go thru all of this again and have to pay thousands of more dollars to fix the poor work that was so unnecessary! I pray you will help resolve this full refund issue. If not, I won’t have any choice but to get a lawyer. I can give you the information to contact Madison Dental Health and get the CT scan, x-rays, his treatment plan to fix the mistakes and poor quality work. I do have a lawyer that will take this case if not resolved to my satisfaction. I only want my money back. At this point I am willing to negotiate for a full refund including the $3500 for the bridge I paid for and didn’t get done, and the $500 dollar check I paid towards the $1299 they said I owed them despite paying for everything up front At the beginning. As you know if it goes to my lawyer, I will ask for more for all of the stress and weight loss and the fact that I have to suffer through this whole procedure again which feels like I’m in a nightmare. FYI I lost my husband of 50 years shortly before I started the process of doing the implants. That in and of itself was the most devastating experience in my life. I am 75 years old and am not looking forward to any of this! But I’m moving forward with this course of action now because I am stronger now and know that it’s the right thing to do.

This concerns the Aspen dental located at 3425 Erie Blvd East, Syracuse N.Y. I bought the top of the line dentures just short of 7 years ago. I had lost between 35-40lbs and my dentures were falling out every time I talked, tried adhesive but not what I had to do when they were first fitted. So I called Aspen located at said address,talk to person answering the phone told her my problem and she scheduled an appointment for 3-5-24. I went in the lady asked what was I here for I said I had thought she would known. Then said they would need to take a xray which at first I said not if if's not covered. Then she said I 'm sending you back out to waiting room, which I thought was unfair because they should have had checked to see if it was covered, So then we got into a shouting match with the dentist and two of her workers all converged on me. I told them I wanted their names and the number for Aspen Management which they refused to do. Then one of her workers said go out back out in waiting room, I said the other lady just told me that everything was covered including the xray's. I told her to open her ears and then when the Dentist said go were are not doing anything for you. I paid top dollar for the dentures and now I can't keep them in my mouth. I did try and apologize but that wasn't enough for her. How can we resolve this? I just want them to fit, can;t they give me a second chance? Thanks for your understanding in this matter. PS sorry didn't know anyone's name. I did ask but they but they refused.

After 8 months I received a bill from Defiance Ohio. I called them and they said they are not responsible for billing. I have called every number I can find about Aspen and was on hold till my arm fell asleep. So here I go again Earlier this week 2/25 I received a bill for services that were for 6/2/2023. This is the first I had heard of it. Aspen is always good about doing things without my knowledge or permission. This must of been one of those things so bill me 8 months later and expect to pay.

I went to Aspen Dental worst experience I ever had at a dental office I got a set of dentures made first time I went back in there they had to remake the top plate so I waited while they remade it when I got it had very little suction on roof of the mouth bottoms so loose turn 3/16th on my gum in my mouth tried to eat with them bit in to a piece of meat both plates out of my mouth so I started glueing them in had to use so much glue oh man it was just nasty🤢 both top and bottom glued in sold to a lot of glue yuke so I decided to go back one more time let them remedy the situation went in I was trying to be nice the doctor got in my face said that is the way the bottom fit loose flopping around they was trying to sell me implants I said I can't afford that ain't the way dentures are supposed to fit and that doctor looked at me right in my face and said you must not think I know what I am doing I said you don't it is pretty evident I got up right out of the chair and I tossed the dentures on the table behind her I said I want all the money back on these dentures my insurance company paid 1000.00 and I took out a loan on the rest of it for a total cost of 3538.00 and I am mad by this time I just want my money back I got in it she says Larry come on don't you want the teeth I said no I want my money back I got 2043.00 financed plus the payments on the teeth equals 288.60 some how they come up to 495.00 but anyway I have a 2pm appointment with financial advisor today I go to meet that financial advisor today guess who is waiting on me at the financial desk today that same doctor I had trouble with the day before she said look I got your refund for you she had everything but my payments I had made she said what payments and then she made it a point to tell me I could have a refund but she was going to send my insurance payment back to the insurance company well I called that same insurance company that said if she sends that money back here they will take it from you because all though I had this done in

[protected] I switched insurance 1-1-2024 so it was last years benefit but only 2,months old and she said as far as the loan goes they will take the money away from you before I am done just threatening me I guess all I want is to go some where else and get my teeth and she wanted me to sign that paper and I finally said before I sign any thing I want to talk to the insurance company cause I am responsible for the loan and the insurance money is my benefits for last year and that's where I left it

Aspen Dental, 8440 Blanding Blvd, Jacksonville, Florida 32244, Kelsee Rhoden Office manager. [protected],

My wife Jessie Handley (69 years of age) and I, Jack Handley cannot get her Dentures completed Because they have not Contacted us back for an appointment since the begining of the year. we have called numerous times and no call back. No corespondence, no emails, nothing. we have Called the Southside Branch ([protected]) a few times to contact them for us. They have called and cannot get through. thet have sent Kelsee Rhoden messages and still no messages. I am a 71-year-old Veteran With Air Force for life, Delta Dental Insurance, Aetna Denta Insurance and United Health Dental insurance. I work during the week and get up there when they are open. My wife is getting sick because she can't chew her food. I wanted to contact you before i go ot the news media. My home phone is [protected], Wife is [protected]. My address is 745 Paradise Island Blvd, Apt 4115, Jacksonville, Florida, 32256. Email: [protected]@gmail.com. Thank you

I have worked MANY successful days as a Locums Temp throughout the Aspen Offices in Alabama. One is particular is the one in Foley, Al that is minutes form my home. My Temp agency has notified me of a need for a dentist there and even though I am a VERY highly trained dentist and minutes form this office I have been declined. I live so close that there is no need for me to stay in an expensive motel while working there. I asked the Temp agency why I was being turned done and was told to him by the Regional Manager that they, I assume Aspen had an "uncomfortable experience with me". I can ONLY guess it was because a man who I found out later was the owner of the Foley office had told the staff a "lie" about his mlltary dental position. A staff member told me that he too had military experience and he was a " Flight Dentist, that's what the staff told me. I said there is no much position. Guess she told him what I said and he commented how would I know. I told her a was the Hospital CEO and there is no such position. Guess he now doesn't want me in any of this Regions Offices. I want that comment REMOVED as I don't want the Temp agency to think I did something wrong. Confirm this with Brandon Lanzara at [protected] Barton associates. Thanks for your help. I look forward to helping out in more Aspen Offices when needed. My e mail is: [protected]@comcast.net or my cell: [protected]. You have my CV to contirm my background.

Location; 4131 Fort Campbell Blvd, Hopkinsville , KY 42240 pH# [protected] OPT 2.

On 01/17/2024 I spoke with Mrs. Taylor McLaughlin Finance manager at the office. She informed me that the schedule extraction with Dr Crist can not proceed until i pay up front $1700.00 . I empty my savings account and gave her cash money of the full amount. I ask for a receipt and never received one. I had the dental procedure done that evening . My dental insurance with Humanna informed me by phone that they sent the clinic two checks $135. and $270. for 3 extractions done by Dr. Crist up to 2/5/2024. I told this to Humanna representative on 02/16/2024 that afternoon. The representative stated possibly looks suspicious and i need to get in contact with Aspen corporate authorities ASAP.

I have never seen a office that is so messed up as this one, I called and made an appointment for a filling that fell out just a simple surface filling, I was given an appointment for 3 weeks later, when I got there they had me down for an emergency visit and was going to take exrays to find where the abcess was, I told them I did not have an abcess only needed a surface filling replaced and they told me I would have to come back April the first for filling, this is the most incompetent thing I have ever heard, by then the tooth will probably be bad and need extracted, never did see the dentist. I love Dr, Graham but the office people are so incompetent. If this tooth rots in the next 7 weeks I will be talking to an lawyer. Crazy!