Aspen Dental review: Denture care after teeth extraction

On the 12th of December 2021 I went in to Aspen dental in Branson MO. One of the teeth that help hold the partial I had went bad so Doctor M. Kapilikisha said the tooth wasn't solid enough in the bone to warrant the work it needed to repair it. It wasn't solid any more and got sore when I chewed very much. I had just 2 teeth left. They took impressions and made an appointment to have them extracted. I had that done on I believe the 18th of December. I had a follow up the next day after keeping the new dentures in over night to allow the extraction sites to clot and waited about a half of an hour for the doctor to look at it. I called in Monday the 24th of December to tell them of a sore on the side of one of the extraction sites as well as a problem with the upper denture causing a sore spot. I wasn't scheduled an appointment to check on that until Friday December the 28th. On Thursday the 27th I was called by their office telling me they had some equipment break down and were cancelling my appointment. I told them I should have already been seen to check on this. I was told I would be taken care of at my regular appointment on the 2nd of February at 8am. I just received a call telling me that my appointment is changed to 12pm on Feb. 2nd and if they can't get to everybody they will let me know and cancel completely. I told the receptionist that someone should have seen me a week ago and if I can't be seen tomorrow someone should see me today (Feb. 1st). Some mornings my mouth is so sore I can hardly put my uppers in and my lower denture spends most of the day in the denture cup because of the problems with it.

I was ignored. This is my 4th set of dentures and I have never received this poor of care before. Even Affordable Dentures didn't treat me like this and I had to file a complaint about them because they didn't stand behind their guarantee.