Latest Reviews and Complaints
Waterpik toothbrush with water floss
In 2024 the water pic toothbrush and flosser combination unit I had purchased was under warranty and the motor stopped working. I called customer service, and they replaced the unit. The unit they sent was a small upgrade from the one I had, and I was so thankful. The new unit stopped working 2 days ago. The customer service tec helped me review all trouble...
Read full complaint4 Water Pik Complaints
Water Pik’s earns a 3.0-star rating from 0 reviews and 4 complaints, showing that the majority of dental hygiene enthusiasts are somewhat satisfied with oral care products.
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Waterpik flosser
Hi, I ordered a WaterPik flosser on 28th Feb 2023 for my mother through Amazon and the flosser suddenly stopped working . The flosser is still under warranty and I tried to reach out to their customer service where I was being told to send the flosser back to US in order to see whether it’s a warranty problem or not. My concern is , I live in Canada and in...
Read full complaintI purchased a Cordless Advance (WP-562) from the Waterpik Store on ***
I purchased a Cordless Advance (WP-562) from the Waterpik Store on ***. It stopped working within 2 weeks. I requested and received a replacement which lasted two months which is just long enough to place me outside of the 30-day automatic refund window. I called Waterpik twice and sent them an email requesting a refund. I'm not interested in a warranty replacement. This is the second product I've tried and I don't want another Waterpik product. I received an email stating they won't give me a refund but will send me a countertop model. This is not what I want and the countertop model is probably more expensive than the model I purchased which doesn't make sense. They should just issue me a refund as I requested.
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased a Water Pik water flosser from *** for $69.99 plus tax and shipping
Purchased a Water Pik water flosser from *** for $69.99 plus tax and shipping. The product came with a 3-year warranty. After about six months of use, the product stopped working and the pause button on the handle became stuck, making the product unusable. Worked with the company to obtain a warranty replacement and they quickly shipped me a new handle assembly for the unit. Unfortunately, the handle that they sent is a totally different color from my unit. In attempting to further resolve the issue and obtain the correct replacement for the unit I purchased, I was told that's the only option that's available and basically, they're not going to do anything further to fulfill their warranty obligations. I suggested that if they no longer stock replacement parts for my model that they should replace the entire unit, but they've since ceased communications.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Water Pik Legit?
Water Pik earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Water Pik. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Water Pik's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Waterpik.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Waterpik.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Water Pik as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Water Pik and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Waterpik.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Waterpik.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Water Pik.
However ComplaintsBoard has detected that:
- Water Pik protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Water Pik. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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