CB Dental Services Aspen Dental Complaints #1282-1301

Aspen Dental review: billed for work that was not performed.

Marie DeGayner of Bradenton, US

Mar 15, 2016 11:56 am UTC

November of 2014 I visited Aspen Dental in Port Orange, Fl with the intent of having a "root canal" which was suggested by the dentist on a previous visit. At that time the dentist told me the tooth was "too bad" and a root canal could not be performed. I was told the alternative was to extract the tooth, or have a bridge placed in that area. I told the dentist I was unable to pay for a bridge and to extract the tooth. (I had already been approved by Dental First in the amount of $1059 for the procedure of the root canal.) The dentist insisted on the bridge and not extracting the tooth and would do the work for less than the $1059 and that I could pay monthly for 18 months to Dental First. Thus I agreed. When the work was complete, I was told the cost was $1004. I was relieved that I could save some money and agreed to the Dental First plan in the amount of $1004, However Aspen charged Dental First the estimated amount of $1059. I am not happy and refuse to pay for work that was not performed. I have argued and tried to get a resolution in this matter for months and Aspen insists that I had the extraction and the cost for everything is $1059. I have the paper work for proof, but they will not see things properly the way things should have been billed. What can I do? The difference is $56. To Aspen that is not a large amount, but to me, on Social Security where I watch every penny, it is a substantial amount. Please reply and help me straighten this matter out to my satisfaction. "THE CUSTOMER IS ALWAYS RIGHT"...Is this not true. Must I go further in my complaint? Please advise..Thank you for your time. I would truly appreciate some resolution.

Aspen Dental did not bill me the amount agreed upon of $1004. I have the receipt for the work performed. Instead I was billed for an estimated amount for a different procedure. I have been unable to obtain any satisfaction or even any explanation. The amount for the service I received, that was sent to Dental First was $1059 which was the incorrect amount for the procedure. I have been faithfully paying monthly for 18 months for the $1004. Dental First says I owe the balance of $56 for the difference between the $1059 and $1004. I don't feel I should have to pay for a larger amount than was agreed. I have attempted without results to resolve this matter. I am at a loss as to what to do now. Aspen has not cooperated in resolving this situation. I am stressed and would not recommend Aspen to anyone.

Aspen charged more for the procedure I had done than was due. As estimated amount for a different procedure was charged instead. I would not be happy to pay the difference which they are asking me to pay. I have tried without success to meet with them to resolve the matter, but have had no satisfaction...Please help me. I don't feel it is fair for me to pay for services that were not performed.

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