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CB Furniture Stores Ashley HomeStore Complaints #62-81
Ashley HomeStore

Ashley HomeStore review: Sales and delivery

F
Author of the review
4:51 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

If I could give 0 stars, I would. Do not purchase anything from the Buford Ashely HomeStore! They appear to be nice and friendly when you are purchasing but have not consideration for their customers. They sell you items not informing you that they are on back order and then when your delivery date is delayed, they tell you that there system showed in in stock but the warehouse is separate and is the one that contacts you about that actual delivery. Contacting the corporate office is a necessity. However, they leave it up to the store to provide compensation for your inconvenience of deliver delays and misinformed inventory. I spoke with the manager at the Buford store who resulted to the policy signed when you purchased the item and PAID for delivery as the excuse in addition to not being aware of the warehouse operations. However, she was dismissive and unashamed at the unprofessional business practices employed at the Ashley HomeStore. She was very okay with losing a customer due to these practices and unconcerned of the inconvenienced caused. They must have been getting away with these kind of practices for some time but hopefully, this will help people to go somewhere else for your purchases as I have, you have much better options with companies that actually appreciate their customers and are intentional about seeing them return.

Keywords:
awareness back order buford business practices companies compensation corporate office customer appreciation customers delays delivery date excuse homestore inconvenience inventory items manager options policy purchase return stars system unprofessional warehouse
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    Media Contact
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    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 17, 2026
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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