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CB Furniture Stores Ashley HomeStore Complaints #102-121
Ashley HomeStore

Ashley HomeStore review: Return Policy

T
Author of the review
10:44 am UTC

I purchased a floor lamp on the evening of 01/31/2023. After setting the lamp in the area I realized that it was too big and decided to return it. I reviewed the contract and read that they have a no return policy. At the time of purchase there was no mention of this policy. In addition, my copy of this policy contract was not signed by me. Early the next day I called and asked if there was any way I could return the lamp. They explained that all sales are final, they would not make any exception. I called again and explained that the sales agent never explained their policy and that I never signed the contract. They said sorry no exceptions. I saw the restocking fee, but that was never offered. This has been a very disappointing experience.

Desired outcome: Retuning the lamp and paying the $99 restocking fee would have been acceptable.

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  1. Ashley HomeStore Contacts

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  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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  6. Laura
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    May 21, 2026
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Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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