CB Furniture Stores Ashley HomeStore Complaints #62-81

Ashley HomeStore review: Raf sofa sleeper, laf corner chaise, with/ matching ottoman

QueenGodsDaughter of San Francisco, US

Jun 17, 2023 1:08 am UTC

Verified customer

Warning this company has the most horrific customer reviews with consumers affair and bbb! I did not know until I decided to look them up and once, I realized they sold me a defective product. This product has many manufacturer defects. Run! If I could give them no stars, they would get zero! Do not buy from ashley home furniture! On june 14, 2023, I went in to see why they keep lying about calling me to set up a technician to come out to check the manufacturing of defective furniture they sold me. I was shocked to witness the rude and dismissive manager ken say to me, "I am not going to anser anymore of your questions and I refuse to talk to you"! I asked him why he cannot answer my questions and why did he waste my time and have me looking at new couches the other day. He was very dismissive and said, "I didn't make you any promises, I never said I was going to refund you or replace your couch". I said, wow, you are changing your words and that is deceiving lies I do not trust you or your company and I do not want "anything from your store you people are crooks and criminals"! I asked ken for his regional manager's number, and he yelled at me "I do not have it and I can not give to you, he said he does not want me to give it to you/ plus he is on vacation right now! I said, how convenient! What is his name? He yelled out,"mitch" is his name and that is it! This man is a white color criminal and they train their workers to be professional con-artist who trick their customers and beat them out of their hard-earned money! These people are unethical, unprofessional, liars and professional con-artist and think they can treat you like a second-class citizen. On june 11, 2023, ken (store manager at colma, ca) had his sale representative show me different couches which led me to believe they were going to be ready to swap out my old one once the technician come to my home and realize he will not be able to make the repair. He tricked me into believing this! This is a scam furniture company. When you go to the warehouse, they display the best quality of the furniture. But that is not what comes to your home. They must be ordering the furniture from china. The quality is cheap and not duriable and in less than 3.5 months of the purchase of my pull-out bed sectional, with chaise and ottoman it looks as if I had it for 5 years. I have been trying to schedule an appointment with their tech. To come to my home all week and have had to reschedule 3 x's in 1.5 weeks., because no one understands or comprehends english and they keep scheduling conflicting appt. Times I am not avalb. Today is 06/08/2023 and I was been on hold for 50 minutes, I decided to finally hang up and call back with the hope that I get a person from the colma, ca! I purchased a $2799.19 raf sofa sleeper, laf corner chaise, w/ matching ottoman with a set of lamps. It took almost 2 months to receive the purchase. I noticed it was defective after using it within the first 2 weeks. I became ill, plus I am disabled and was also a full m.A. Student @ sfsu preparing for graduation on may 26, 2023, and working on my master's thesis, I did not have the energy or time to address this issue. After only 3 months, the cushions on my sofa sectional are going down and losing all their cushion and now they are starting to look and feel flat and old. They are sitting flat on the wood frame and are extremely uncomfortable. I had to place an old pillow under the cushion to sit on it safely. They sold me on this $299.99 protection plan/5-year warranty, which ended up being a joke! It turns out to be worthless after calling them to only find out they do not cover manufacturing defects or the cushions! Plus, I was under the impression that the $289.99 protection insurance that I was sold, would protect my new purchase. The armrest is missing a long strip of wood to support the armrest when you lean on it. Also, there is a deep long sinking hole into more hard painful wood without proper cushioning. It also makes these loud awkward air-filled noises and squeaks like it needs oil but, it is a couch armrest made from cloth and does not have metal or leather. The ottoman has no support, sinks in the center, and makes squeaking noises too! I paid $289.99 for a five-year protection plan, however, upon speaking to them today june 2, 2023, they told me they do not protect these types of things. They informed me that I would need to call ashley furniture directly, which I did, and I did not get an answer. No one answered their phones. I see they have a history of scamming people! I will never again in this life purchase anything from these professional cons - artists. They play a lot of mind games! They can pick it up honestly, this is a piece of crap! Not durable at all! I am going to sue these crooks and sue them for mental anguish! I have a feeling we will end up in litigations. I will be reporting them to bbb, consumers affairs, and the attorney general.

Desired outcome: REFUND AND NEVER DEAL WITH THESE WHITE COLOR CRIMINALS!

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Resolved

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Ashley HomeStore Contacts

Ashley HomeStore phone numbers

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Media Contact

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Ashley HomeStore emails

ecustomercare@ashleyfurniturehomestore.com

100%
Confidence score: 100%

Support

Ashley HomeStore address

1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States

Ashley HomeStore social media
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Jul 17, 2026
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