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CB Furniture Stores Ashley HomeStore Complaints #42-61
Ashley HomeStore

Ashley HomeStore review: Protection plan

W
Author of the review
8:00 am UTC

I purchased furniture on 30 June with a protection plan. I was told information about the plan will be delivered with the furniture. When information was not delivered I looked into the plan online and it was not what was promised in the store. I have tried on 6 occasions to contact the store. The store number goes to main number. The main number hangs up on you after 25 minutes. I contacted sales person. She said she would take care of it and get back to me. Never happen and won't respond. I contacted illinois attorney General along with BBB to see if they can help. I also contested the charge with CC. Worse consumer service ever. Before purchase try and see if you can get through. If there is any problems with your order this is what to expect.

Desired outcome: I want to be credited for protection plan $379.99

Keywords:
bbb care charge consumer service contact delivered furniture illinois attorney general information occasions order problems promised protection plan purchase respond sales person store
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 17, 2026
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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